Richard's Towing Inc.

Customer has been made whole and even received more than expected. Customer was contacted immediately to discuss the details and the process of his loan payoff and was issued a check shortly after. Customer was completely satisfied when notified and stated he was going to retract his concern with...

the Revdex.com. WE are assuming customer never retracted the concern at this point but feel we have addressed any and all concerns and this case should be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

On behalf of MacHaik's Southway Ford and the third party website you visited I would like to apologize for any inconvenience. Unfortunately in todays world with things ever changing sometimes honest errors are made despite our diligent work efforts to stop them for...

happening. I can say that the pricing error was just that, a true error and had no ill intent what so ever. When inventory is placed on several websites like the third party site you found the vehicle listed on, the chance for a mistakes is increased as well. Below I have attached the disclaimer on our website which you should find is common verbiage on most websites including third party suites that list vehicles. With that said we do understand that as a consumer it could be frustrating to have this happen and truly hope you can accept out apology. As a good faith gesture we would like to offer you $100 for you fuel and time to come visit us. You have our commitment we will continue to work hard to prevent any future mistakes.      All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above, may vary from region to region, as will incentives, and are subject to change. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle specific information. Sale prices plus tax, title & license & dealer installed equipment. Some vehicle stock photos do not depict actual unit.

MacHaik Southway Ford believes the customer should take responsibility and be held accountable for damages done to vehicle while in their possession. It does not appear the customer shares our same views but being the reputable company we are, we have chosen to refund the customer the deposit and...

the company will repair the damages at our expense. The customer has now received the refund and we see the issue as resolved.

Complaint: [redacted]
I am rejecting this response because:it was a recall postcard and even your servicemen said in January that they took care of all the recalls. My concern was that your servicemen Ray told me it was $1600.00 to fix it, but even if I fix it it will need several adjustments afterwards, that its better to trade it in.  That he has the same issue and he changed the clutch at 60,000 miles. I was there since early morning till 8:30 at night withour eating a thing and when I asked for my car back I was told it was locked up. I wouldn't be able to get it till the next day. I was stranded. You don't have a shuttle service. So I went back the next day at 8:00 am to cancel contract, because I felt the whole thing was very shady and I was told I couldn't cancel it. IT WASN'T EVEN 24 HOURS ! There is a class action lawsuit and the person won against Ford and it has to do with you not servicing the vehicles with the issue about the clutch. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to provide an update on the status of the subject complaint. Southway Ford Mac Haik has responded, and accepted the...

ESP cancelation which I submitted. Thank you for your assistance. Please update and close the subject complaint.

Complaint: [redacted]
I am rejecting this response because:This response does nothing to address the salesman who had me test drive a truck, who on three different occasions, told me he could make the price within my budget when I asked him. After the test drive he refused to even show me the price because it was so far off the price I told him I could afford. Why did he have me test drive that vehicle and tell me I could afford it when he knew full well I could not afford it because I had told him what I could afford before, during, and after the test drive.I need you to honor the word of your salesman. He either blatantly lied to me or your dealership does not honor their word.
Regards,
[redacted]

On behalf of MacHaik Southway Ford I would like to apologize for any misunderstanding and will be more than glad to explain once again. We would like to address the purchase of the new vehicle first. The vehicle purchased had a manufacture public rebate of $3,000 at the time of purchase which...

was given to the customer. In addition to the $3,000 public offer the customer was also given a private $1,000 farm bureau rebate for a total of $4,000. To our knowledge these rebates are what the customer qualified for at the time of purchase but we will be happy to investigate any additional rebates the customer states they qualify for. If the customer can provide us with a program number or something in writing as to what they believe they are entitled to we will defiantly take a look. A rebate comes from the manufacture and not the dealership, therefor the dealership has no reason to not apply any applicable rebates to a customers purchase. It does not cost the dealership any money when rebates are applied and we run current programs before each purchase to ensure all applicable rebates are given. The trade-in was purchased back for $200 more than the trade-in amount and not $700 as stated. The customer is including tax title and license in their estimate which does not go to the dealership but instead to the state and county for the most part. The $200 additional charge does not even cover our cost to sell the vehicle back to the customer, as doing such takes more than one thinks. When the customer traded in their vehicle they were given a tax credit against the purchase of the new vehicle which means they only paid taxes on the difference of the new vehicle after the trade in amount was reduced from the sale price of the new vehicle. For example if someone purchases a $20,000 vehicle with no trade in they will pay taxes on the full $20,000 but if that same customer has a trade in valued at $8,000 then they would only pay taxes on the $12,000 difference. In short the customer cannot take the tax credit against the new vehicle and then not pay taxes to re purchase. If the customer would not of traded in their vehicle they would of paid more taxes on the new vehicle. We apologize as we do not make state law but do abide by it. Moving on to your 2012 needing repair we suggest maybe contacting the manufacture if you believe your vehicle should be covered under warranty. As a dealership we are only service provider and not the manufacture which is who would provide any warranty if applicable. When customer brought vehicle into service it was diagnosed and determined not to be covered under warranty and that the manufacture would not pay for the repair. Our service department can only perform authorized repairs either from the customer or the manufacture, basically whoever is paying for the repair. If we have no authorization or approval to make the repair we cannot perform any work. We are sorry you do not agree with our customer service where all departments work together to assist the customer in any way. Many of our customers find our customer service useful and are complementary of everyone wanting to help. At this time we do not have plans of changing company policy and will continue to allow our employees to assist our customers throughout the dealership. With that said, upon any future visits if will you let us know up front we will do our best to not have anyone assist you from any other department than the one you are visiting.

The letter the customer should of received from Ford Motor Company is not a recall letter but a campaign letter. The letter does state there is a 7 year/100K term on the campaign which customers vehicle is over allowed mileage. Customer did have vehicle in for a concern before their vehicle reached 100K miles but at that time the campaign in question did not exist. At this time MacHaik Southway Ford feels we have fulfilled our obligation to the customer and to Ford Motor Company. If the customer feels the repair on their vehicle should still be covered by Ford Motor Company we suggest they reach out to them. Again our service department is only a repair facility and not the manufacturer. MacHaik Southway Ford  will be more than glad to perform any repair necessary with the approval of the manufacture. In regard to this concern we feel it is with the manufacture and not with MacHaik Southway Ford.