Business has made previous attempts to resolve issues with this customer concerning the roughness of the cement, and cleaning up splatter from the pourShe is minutes awayHe said customer can send him an email listing available dates and times to return, and he will do his best to match them
with times he is in her areaHe will return as soon as possible, however, it is important to give more time (sunny days) for the cement to cure, and it will be fine [email protected]
Yes received check and I have agreed to call it even.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Business stated there is no current warranty in effectIf this was a problem reported within the first few months of the job, it would be looked in to closely at that timeHowever, this job was two and a half years ago, and is outside their warranty period
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Business went out about a week and a half ago to fix the issue with the water pooling on new concrete patioPer *** ***
Business has made previous attempts to resolve issues with this customer concerning the roughness of the cement, and cleaning up splatter from the pourShe is minutes awayHe said customer can send him an email listing available dates and times to return, and he will do his best to match them
with times he is in her areaHe will return as soon as possible, however, it is important to give more time (sunny days) for the cement to cure, and it will be fine [email protected]
Yes received check and I have agreed to call it even.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Business stated there is no current warranty in effectIf this was a problem reported within the first few months of the job, it would be looked in to closely at that timeHowever, this job was two and a half years ago, and is outside their warranty period
Business said he had paid customer $500 per her suggestion that would "call it even". He said the matter is concluded.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]