Richashay Music Production

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and this issue is still not resolved Regards, [redacted]

Back on she complained about something and we gave her a professional courtesy of $-- Now she had a credit on her account and we refunded her too much money so therefore she owed us $-- When she called, complaining that she owed ? us money,and stated that now we were double billing her --Leslie (The insurance department supervisor) figured out to the penny where the balance was coming from and it was explained to herKristy (another staff from our insurance department) explained to her that she was not being double billed - she went as far as to get an insurance representative on a conference call with [redacted] and herself -- ? The insurance person never said a word - and [redacted] just yelled and cursed at Kristy as was ? explaining the situation - She then posted her complaint on Facebook, but we were unable to reply to her postAnd because she was so nasty we and because previously we did give her a professional courtesy, we weren't reducing this fee that is due back to us.? In the end, they are no longer patients in our office and we are no longer attempting to try and make her understandShe owes that money.....period!? ?

Complaint: [redacted] I am rejecting this response because:Hamilton Dental's reply was being condescending and offering no apologyI have been working in the medical field and in a hospital (including dental) environment through out my plus professional yearsAs a years old patient, Hamilton Dental was the first to have taken pictures on my teeth with an analog photographic cameraThe current modern diagnostic technology is electronics imaging of high resolution high definition (Megapixels) digital display on computer monitor not a photographHence, the dental insurance plans rejected "photographs" as a diagnostic tool and would not pay for the $charge.My Revdex.com complaint was logged on April Fourth, I did not receive any prior zero balance notification nor any settlement letter from Hamilton DentalIn fact I did not receive any reply to my letter of inquiry other than invoices from Hamilton DentalHow dares Hamilton Dental has claimed that I knew it was zero balance?!My initial complaint to Hamilton Dental was "$100" invoice of over-billingSee attachedIt proves that Hamilton Dental overbills patients.Thank you very much! Regards, [redacted] ***

First of all, this is the first time I saw a message from Revdex.com..........regarding this issueNow regarding the issue, this complaint we received via letter form to our billing department and they spoke to DrC [redacted] He told the billing department that it is not worth the aggravation for $17, therefore the account as been adjusted from February of this yearHowever, ALL patients are informed of the photos being taken as a diagnostic tool, which I am not going to go into the reasons with you at this point, however he has recently returned and so he had to be aware of the balance

First of all, this is the first time I saw a message from Revdex.com..........regarding this issueNow regarding the issue, this complaint we received via letter form to our billing department and they spoke to DrC***He told the billing department that it is not worth the aggravation for $17,
therefore the account as been adjusted from February of this yearHowever, ALL patients are informed of the photos being taken as a diagnostic tool, which I am not going to go into the reasons with you at this point, however he has recently returned and so he had to be aware of the balance.

To Whom It May Concern:We were already working on a solution to *** *** complaint with our office that would be mutually acceptable to her and usThis situation should be rectified by 5pm on Tuesday. Any further questions, please contact us

Back on she complained about something and we gave her a professional courtesy of $-- Now she had a credit on her account and we refunded her too much money so therefore she owed us $-- When she called, complaining that she owed us money,and stated that now we were double
billing her --Leslie (The insurance department supervisor) figured out to the penny where the balance was coming from and it was explained to herKristy (another staff from our insurance department) explained to her that she was not being double billed - she went as far as to get an insurance representative on a conference call with *** *** and herself -- The insurance person never said a word - and *** *** just yelled and cursed at Kristy as was explaining the situation - She then posted her complaint on Facebook, but we were unable to reply to her postAnd because she was so nasty we and because previously we did give her a professional courtesy, we weren't reducing this fee that is due back to us. In the end, they are no longer patients in our office and we are no longer attempting to try and make her understandShe owes that money.....period!

Back on she complained about something and we gave her a professional courtesy of $-- Now she had a credit on her account and we refunded her too much money so therefore she owed us $-- When she called, complaining that she owed us money,and stated that now we were double
billing her --Leslie (The insurance department supervisor) figured out to the penny where the balance was coming from and it was explained to herKristy (another staff from our insurance department) explained to her that she was not being double billed - she went as far as to get an insurance representative on a conference call with *** *** and herself -- The insurance person never said a word - and *** *** just yelled and cursed at Kristy as was explaining the situation - She then posted her complaint on Facebook, but we were unable to reply to her postAnd because she was so nasty we and because previously we did give her a professional courtesy, we weren't reducing this fee that is due back to us. In the end, they are no longer patients in our office and we are no longer attempting to try and make her understandShe owes that money.....period!

Complaint: ***
I am rejecting this response because:Hamilton Dental's reply was being condescending and offering no apologyI have been working in the medical field and in a hospital (including dental) environment through out my plus professional yearsAs a years old patient, Hamilton Dental was the first to have taken pictures on my teeth with an analog photographic cameraThe current modern diagnostic technology is electronics imaging of high resolution high definition (Megapixels) digital display on computer monitor not a photographHence, the dental insurance plans rejected "photographs" as a diagnostic tool and would not pay for the $charge.My Revdex.com complaint was logged on April Fourth, I did not receive any prior zero balance notification nor any settlement letter from Hamilton DentalIn fact I did not receive any reply to my letter of inquiry other than invoices from Hamilton Dental. How dares Hamilton Dental has claimed that I knew it was zero balance?!My initial complaint to Hamilton Dental was "$100" invoice of over-billingSee attachedIt proves that Hamilton Dental overbills patients.Thank you very much!
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:Hamilton Dental's reply was being condescending and offering no apology. I have been working in the medical field and in a hospital (including dental) environment through out my 40 plus professional years. As a 66 years old patient, Hamilton Dental was the first to have taken pictures on my teeth with an analog photographic camera. The current modern diagnostic technology is electronics imaging of high resolution high definition (Megapixels) digital display on computer monitor not a photograph. Hence, the dental insurance plans rejected "photographs" as a diagnostic tool and would not pay for the $17 charge.My Revdex.com complaint was logged on April Fourth, I did not receive any prior zero balance notification nor any settlement letter from Hamilton Dental. In fact I did not receive any reply to my letter of inquiry other than invoices from Hamilton Dental. How dares Hamilton Dental has claimed that I knew it was zero balance?!My initial complaint to Hamilton Dental was "$100" invoice of over-billing. See attached. It proves that Hamilton Dental overbills patients.Thank you very much!
Regards,
[redacted]

First of all, this is the first time I saw a message from Revdex.com..........regarding this issue. Now regarding the issue, this complaint we received via letter form to our billing department and they spoke to Dr. C[redacted]. He told the billing department that it is not worth the aggravation for $17,...

therefore the account as been adjusted from February of this year. However, ALL patients are informed of the photos being taken as a diagnostic tool, which I am not going to go into the reasons with you at this point, however he has recently returned and so he had to be aware of the 0 balance.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and this issue is still not resolved.  
Regards,
[redacted]