Richfield Apartments

Richfield Place is a State monitored (Section 42) Tax Credit community that serves low income familiesPart of the eligibility requirements is the total household incomeThat total income cannot exceed certain State determined limits so the site can house only those whose household income falls within the state requirements The issue was that, at application time, the household did not disclose ALL sources of income, which is required in order to determine eligibility Because of that issue, the site staff found them to be eligible to live at Richfield Place, not knowing about the unemployment income at the timeThe applicant began making arrangements to move into Richfield Place (I base this assumption on the complaint)
In order to maintain State compliance , we employ and use a third party company to confirm our staff findings of eligibility (to include income)Our third party company found the unemployment income and found the household over the State set income limit, rendering them ineligible to live at Richfield Place AptsThe site staff then notified the applicant that due to the lack of disclosure of the unemployment income and then the subsequent discovery of that income, they were not income eligible to live at Richfield Place Apts

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richfield Place Apartments regarding
complaint ID ***
Regards,
*** ***

People..I know you may want to, but just walk the other way smh...& Please don't let that gate you see in the entrance fool you or make you feel safe lol They told me (while I was inquiring) for an apt, that it does not even work.. plus laughed. That's just how the gate is lol no plan to fix it nothing..

Unprofessional office staff, airing out the properties 'dirty laundry', constantly multitasking at the wrong time, eating when doing paperwork, stopping you -mid-your-sentence- to say hi and gossip with other tenants walking in, yelling your personal info out from office door to office door to each other.

If you don't mind white noise at night then you'll be fine, Windows are paper thin, they never sound as if they're shut.
No pets at all allowed
No grills at all allowed even 1st floor
No type of gym (in case you couldn't find out googling)
No community laundry (some apts have options to rent a washer/dryer)
There is some type of afterschool/daycare attached to the leasing office however lol where you can hear the poor babies getting repeatedly yelled at, while discussing your move-in (literally happened to me lol smh)

No parking pass if your car isn't registered to your name (it's in my mom's name).
One guest parking pass, that your ONE guest will have to use...
OR if your car isn't in your name, then that ONE pass will be YOUR one parking pass. So no visitors at allll for you evidently.

You can only park in the green labeled curbs- which they don't have a lot of.
And by the looks of it, apparently no one that lives there has their name registered to their car either because the resident parking is constantly empty, no matter what time of day, yet as a resident I have to park on a green label. (Don't forget all the non working cars hogging up the green spaces either) I found out about those after over hearing the office air their dirty laundry, so they are well aware of certain ones.

Pool passes aren't even needed, you just walk in lol yet a parking pass for each single spot is. (My old apt at least gave you one permanent pass, and then the rest were clearly marked visitor parking spots)

I watched my neighbor call in today to ask about her family coming in town for the fourth of july this weekend. Even if it's 3 people, where are they to park? The suggestion she got was to maybe have them park in a food lion lot (not walking distance, nothing is) and ride back to the apt together.

For her new excitement about moving and seeing her out of town family again? they told her she's only allowed ONE temporary parking pass, with a written in expiration date and everything. smh I felt so bad for her, run people run.

Mr. [redacted] came and signed his lease on 2/10/17. The unit he was moving into was the very unit he had previously toured and selected himself. The resident notified us after his lease signing and upon his walk-through that he had some concerns in the apartment, on that very day two of our maintenance...

technicians went to the apartment with Mr. [redacted] and his friend to address and correct the issues. After the initial move-in Mr. [redacted] emailed pictures to me of more concerns he had in the unit, after my request. I emailed Mr. [redacted] back that he could break his lease but there would be penalties if he did so. The penalties would be that he would be held rent responsible until the end of the lease term or the unit is re-rented. I even tried to see if another resident who was requesting to transfer and needed a wheelchair accessible unit such as the one Mr. [redacted] was interested in his unit. Due to the family size she didn't feel that the unit would be suffice. Mr. [redacted] then sent another email on 2/27/17 in which I responded the same day again re-iterating the above information. There had previously been a phone conversation with "Mr. [redacted]" in which he stared yelling and saying how we were being disrespectful. I asked him not to raise his voice due to me not raising mine. On 2/28/17 "Mr. [redacted]" came to the office and I let him know that I had responded to his email, in which he said he hadn't received it. I told him what the email said, then offered to come to the unit to see exactly what he was referring to. "Mr. [redacted]" call and came back to the office within an hour and I told him I was on my way. When he walked out I was informed by the leasing consultant that the gentleman I was speaking to wasn't Mr. [redacted] but his friend. I went to the unit and asked the friend to next time not pretend to be a resident because I couldn't talk to him about the matters of a leaseholder, he began screaming and saying that I was being disrespectful. Mr. [redacted] came out of the back room and then on 2/28/17 gave his friend Mr. [redacted] permission to speak to the management team on his behalf. I asked Mr. [redacted] if he was the gentlemen that I spoke with on the phone previously, he said yes. Continuing to scream and curse at me and threaten my maintenance supervisor. After saying that he lived in the unit and being informed that he was an unauthorized occupant Mr. [redacted] stated he knew he had 14-days to stay in the unit. I told him the lease was signed on the 11th and it was now the 28th, which meant he exceeded the time period  per the lease agreement. Maintenance and I left and the police were notified (they had already been on the property doing a patrol of the area). It was then that I banned Mr. [redacted] due to his behavior. Mr. [redacted] said he wanted to stay in the unit and see if I was able to find someone to transfer. Mr. [redacted] had made two separate calls to the Regional who is fully aware if the deceitful behavior and decided not to return the calls for concern that the person he would be talking to may not be truthful in identifying himself. This again based off of previous behavior and this could be deemed an attempt the lure the Regional into an illegal discussion regarding the apartment with a non-leaseholder. Mr. [redacted] had written a letter with maintenance requests in it, which upon receipt two maintenance personnel went and took care of the issues. As far as the decals being stolen of his car this is a matter that would be need to be reported the local police department. We will under no circumstances lift the ban that was placed on Mr. [redacted] due to his volatile behavior. We have explained our position on the ban as well as the lease termination to Mr. [redacted] on several occasions, he is free to terminate his lease, however the penalties that are listed in his contract stand. Management will no longer be drawn into another discussion on the matter, nor will we continue to argue the same issues for we consider the matter to be closed.

Review: In the middle January 2014, My son and I were told that we were approved for an apartment. (Richfield Place Apts). We submitted any paperwork request that was needed. Move date was set for February 28th/March 1st. And because there was a rent special, we received $300 off 1st month if move in by 03/15/14. We had utilities turned on at the new address.([redacted]). Gave our previous landlords 30 day notice. Purchased furniture and everything. Our paperwork appointment was for 3:00pm that Friday afternoon, and at 1:00pm. We were told that we were not going to be allowed to move in because of the unemployment income that my son was qualified to receive. Now I work in the compliance dept in [redacted], so I need some explanation. We were told that he was over the income limit by $1000! Seriously!!! We went to the unemployment office, he only qualified for $840, until the year 2015. Was told that their figures were based off 52 weeks. That he could go back and re-apply. And get what!!!! He will have nothing there to get @ $70.00 a week for 12 weeks. All I was told was, Im sorry, I cant let yall move in!!!! SO EXPLAIN TO ME WHERE WE ARE SUPPOSE TO LIVE NOW!!!!This was totally unacceptable!!! I cried!!!! The paperwork was the most un-organized process that I have ever gone through in my life. I made it known that I would be contacting the Corporate and Regional offices for the apartment complex. So, because of Richfield Place Apts error. I have been forced to move into a resident that I can barely afford. I had to pay $1300 to move in, as well as other expenses that I did not expect to have. This was very stressful!!! I would not recommend this property to my worse enemy. As a matter of fact, I had a relative who was in the office inquiring, I told him to call me when I walked outside, so I could say what had just happened to me!!!! Literally!!! I did receive my $150 deposit, but that took 2 weeks to be returned to me. Unacceptable!!!!Desired Settlement: I want my APARTMENT!~~~

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Richfield Place Apartments regarding complaint ID [redacted].

Regards,

Business

Response:

Richfield Place is a State monitored (Section 42) Tax Credit community that serves low income families. Part of the eligibility requirements is the total household income. That total income cannot exceed certain State determined limits so the site can house only those whose household income falls within the state requirements.

The issue was that, at application time, the household did not disclose ALL sources of income, which is required in order to determine eligibility. Because of that issue, the site staff found them to be eligible to live at Richfield Place, not knowing about the unemployment income at the time. The applicant began making arrangements to move into Richfield Place (I base this assumption on the complaint).

Review: There is an ongoing issue about rental payments being recieved. The rental office seems to be "misplacing" money orders and checks recieved.I have recieved several letters from them stating that I have failed to pay rent. I have all receipts to verify that payment has been made but this continues to be a issue. The rental office is extremely unprofessional and offer little or no explanation as to what the problem is.I have even asked numerous times what is going on and who is in charge of processing money orders but this continues to be a problem. The rental office is always misplacing or "not recieving" payments but I am always able to show proof that payment was made.This continues to be a frustrating issue and I have even been taken to court over the matter and was able to show proof that payment was made.I have been charged late fees and lawyer fees due to the rental office neglegence. I should not be held accountable for the rental office mistakes or unprofessional practices.Desired Settlement: All late fees and bad reporting on my credit and rental history should be removed.

Business

Response:

Spoke with the company and they state that the money order the consumer dropped off was dated before October 5, 2013 but was not dropped off before or on October 5, 2013 that is why the consumer received late fees. An assistant from the company comes in early on weekends to deposit money and the consumers money order was not there. The company also asked the consumer to check on the status of the money order, the consumer did and the stub came back as never cashed because the company refused her late payment. The company also states that they tried to help the consumer but the consumer got upset and gave them attitude about the situation so they were not offering the consumer anymore help. The company also cannot remove the anything off of the consumers credit report because of a previous court hearing that a judge decided on. And also the late fees are still in standing because the rent was not paid on time.

Review: Hello,Im complaining in regards to Richfield Place Apartments. I had dropped my rent off on Oct 5th , 2013 in the drop box due to office being close. I originally purchased my money orders on 10/4/2013. So my MO was dated before the due date to avoid late fees. Then I received a letter saying that I never paid rent. And that after its received after the 5th of the month the rent cant be accepted. I paid the rent but never got my money back, yet I receive a notice saying they never got rent. If thats the case give me my money orders back!! Upon speaking with management my rent was still late because it wasn't received until the office opened on Oct 7, 2013. Im very upset at how Richfield is trying to get money when it was clearly dated for 10/4/2013. I refuse to pay a late fee when my Money Order is dated before 10/5/2013. I will fight this and go to court to avoid late fees. This property is suppose to be for affordable housing but yet they are trying to make rent not affordable with all the rules of turning in rent. If my rent is dated 10/4/2013 on a Money Order meaning I couldnt falsify the date due to being printed on a computer. I shouldn't be resposnsible for Late Fees. And will take this matter to court. I will not be renewing my lease with Richfield and I will never recommend anyone to live there!Desired Settlement: I would like to have the matter dissolved in court in front of judge becuase I refuse to pay late fees

Business

Response:

Spoke with the company and they state that the check was dated on October 4, 2013 but they did not received the payment until October 8, 2013 that was why the consumer received a letter. They also state that it does not matter what date the check was written, it matters what day the company receives the check. Her assistant does come in early on the weekends and does the deposits and the consumers check was not deposited until October 8, 2013.