Richie Body Shop

*I would not select a star if that was a possibility.* My vehicle is currently at a certified jeep repair center for a complete rework of this body shop's workmanshipI learned my lesson before things REALLY got out of hand (hopefully with no latent surprises?)
My vehicle was at this shop for two weeksThe damage was mostly the front passenger door and barrierI was told on three different occasions that my vehicle was "ready-to-go."
The first time I was notified, it was obvious that the work was rushed and it was not QC inspectedThe body work quality was inferiorThe new door sat out of the frame about a quarter inch, all the way around! The paint/blending was unsightly and had serious orange peelAll topped with a mis-matched door handleNot to mention, the damaged side mirror was not replaced and put back on the doorI refused the repair
Assured that things would be corrected, I proceeded to entertain them for round of Three business days later, I was asked to come check out the body work and paint againThey said the mirror and door handle weren't available immediately and it would be a couple days for delivery
Round turned out to be another diasterMy husband accompanied me for this inspectionSuddenly the tone changedThe shop representative wanted to get the paperwork so he could be certain about what was completedYou aren't sure? Reassuring, right?
During a discussion about the paint/blending work from round 1, the representative mentioned that he agreed the first paint job was badHe joked saying that he initally thought that it was the situation of "a woman being particular about her car" until he actually got to look at it for himselfI know! Wow! Completely unprofessionalto say the leastWomen who are apparently "particular" about their cars should probably NOT expect to be taken seriously
If all of that wasn't enough, he proceeded to admit that the work was rushed and that he had not completed a final QC inspection of the vehicle before contacting me the first timeHe thought that someone else already looked over itAfter a line of questioning, he revealed that he had only been doing this job for about a yearAll of this really gives the impression that quality and thoroughness is at the top of the list
Ultimately, the door shell was still not rightThe barrier needed more workThe paint needed more workGet the idea? I rejected the repair for the second timeRight now, this is all hind sightI should have tallied the red flags and realized was happening
In the midst of it all, I demanded that they make this right and to quite wasting my timeI insisted that I was not interested in good enoughThe shop representative shook my hand and looked me in the eye as he said that he would "go over it with a fine tooth comb" before he contacted me againI was in for a treat
Two days later, which was Friday, I got a call at 4:pm that my car was readyThe shop closes ~5:I went the following Monday after workI state clearly again...I AM CURRENTLY GETTING A COMPLETE REWORK AT A DIFFERENT BODY SHOP
Round was the most surprisingI was outside with the shop representative and the ownerI didn't even get the decency of the owner to introduce himself to me since this was our first in-person interactionI find that odd, especially given all the trouble I experienced with the repairs
Instead, when I pointed out how bad things still were and that I wasn't going to accept the vehicle, the owner said that "this is as good as I can get it." The owner was rude to me, raised his voice and made me feel uncomfortableThe only option I was given was the key to my carI definitely hoped for the bestI gave the shop opportunities to get it rightThe shop damaged the interior of my car because it was completely covered with body repair dust
I would NOT recommend this body shopI am getting a COMPLETE REWORK of this body shop's workmanshipI cannot believe how BAD my experience was dealing with this local body shopDon't gamble!