Richie, D L

At this point I am finished with this person I am not going to issue her another penny She is crazy and unreasonable What right does she have dictating to us on what to advertise We have been in business for over years with many satisfied customers I wash my hands of this personDo not bother me anymore

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

They can keep their money their whole tone tells you what kind of business manner they have .I never dictated how to run their business ,I merely pointed out their very own advertisement claimsSo , I am NOT satisfied with them , and I hope the Revdex.com removes their seal from their future ads This is my last response [redacted]

I am very sorry about this situation, but we stand behind our warranty We are not going to refund any amount Yes it is true that the service person has vertigoI do not know what he told the customer, but I do not think he realized what it was all about There was no way he
would have been able to do any service call Again, we are very sorry but we stand behind our rules I am sure if he was well, he certainly would have helped her out He was not responsible for the situation he was in He tried calling her, but she had already got someone else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I thought this was a legitimate business and there were more than repairman. I am sorry for the health issue, but I couldn't wait for it to reconcile itself. When I talked to this business, they said they would refund my $185.00, because they could not back their warranty, a day later I get a 2nd text telling me NO refund. I still want my $185.00.I do have the texts from this business if needed

To begin with,  there was no warranty when the customer called.  [redacted] just thought it was a recall and he was going to take care of it, but he soon realized he was not able to function because of the vertigo.  We then went back into our records and seen that the service work was done almost two months ago.  We offer a 30 day warranty as most businesses do.  I do not believe that [redacted] offered to refund her $185.00.  If he said that, which I dought, he did not realize the situation at the time.  He also is dealing with dementia. As for calling us a shoddy business,  we have been in business for over 35 years, ran four stores and had many employees in the past.  Now we are retired and are just a mom & pop organization.  Because of [redacted]s illness, we have fallen behind in our business obligations.  We had to make four installments to the Revdex.com to keep our membership.  [redacted] is still not functioning very well and it has effected our income.  We do not have the funds to pay out $185.00 as the customer wants and we feel that it is not right for her to expect this.

I am very sorry that there was a misunderstanding on the refund amount.  I will gladly refund the difference of the stated amount of $50.00 which would be $15.00.  Customer already cashed the $35.00 check.  There is no way that I will send another $75.00.  Joyce

At this point I am...

finished with this person.  I am not going to issue her another penny.  She is crazy and unreasonable.  What right does she have dictating to us on what to advertise.  We have been in business for over 35 years with many satisfied customers.  I wash my hands of this person. Do not bother me anymore.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

They can keep their money their whole tone tells you what kind of business manner they have .I never dictated how to run their business ,I merely pointed out their very own advertisement  claims. So , I am NOT satisfied with them , and I hope the Revdex.com removes their seal from their future ads.  This is my last response .                                                       ...⇄ [redacted]

The worst decision we ever made, EVER, was to hire [redacted], [redacted] at Appliance "N More, W265N2999 Peterson Drive, Pewaukee, Wisconsin 53072 to sell us and install a new HVAC unit in our home. He did not pull any building permits that we know of and did not have the proper knowledge on how to do the install properly or any HVAC certification at all. The internal portion of HVAC unit lasted less than a year before we had problems of the HVAC unit not working at all. When we called Bernie to have him correct the problem, [redacted] took no responsibility for any correction at all and disappeared. In the end, we spent $1,200.00 to have the internal portion of HVAC unit entirely replaced by another contractor.

[redacted] is a very, very friendly guy generally, but by the end of this incident, [redacted] demonstrated that when he started the job of selling us this unit and installing it, he knew full well that he was not qualified to do the work and did not in fact know the technology of to install HVAC units and then took no responsibility to deliver a working unit, AS HE PROMISED.

Buyer beware, this guy [redacted] is a rip-off. No doubt.

Review: I have a Sharp drawer microwave oven (built-in) that is not working. I contacted ([redacted]) from Appliances n More. He first came to my house on 10-10-14. He took the entire microwave apart, put it back together, and said nothing was wrong. Diagnosed the problem as being: poor contact with a switch. This took over 3 hours and cost $150.00. (Note: I had to help lift the unit which weighs over 100# because he recently had carpal tunnel surgery.) We tested the unit before he left and it worked, however, the following morning it didn't. Appliances n More called. He didn't return to fix until 1-2-15. At that time he replaced the switch and charged me $75.00. I was under the impression that I wouldn't be charged for this visit, however, he stated he would guarantee the microwave for 1 year including parts/labor and further trip fees. Tested before he left and again it worked, however, later in the day it didn't. I was very upset!! I called [redacted], and he stated he would come and repair as promised. Scheduled to repair on 2-27-15 in the morning. By 1pm he had not arrived. I called and he answered. I said I was done with his services and he hung up on me. I called back and he did not answer. I left a message stating I was going to file a report with the Revdex.com.

I would like my $225.00 back so I can put it toward the purchase of a new microwave oven. Thank you.Desired Settlement: I want my money back. The entire $225.00!

People need to be aware of the poor service I received from this establishment.

Business

Response:

Gentlemen, As I explained on the phone, we never received any information on this problem on the 27th of February. We are sorry that things went wrong on this service call, but we did try to rectify the problem. [redacted] had an appointment to go back to the location, but we had an oversite happen. We had a medical emergency and he had to take his wife to the hospital because she cut her leg. In his eyes, his wife is Number 1. We did not realize that we missed the appointment until that evening. When [redacted] tried to call and reschedule, she would not consider it. Very rude, not caring, ignoring our phone calls. [redacted] was very upset. He loves what he does and his aim is to make every one happy. Thats why he is called [redacted]. We agree that he went there twice and the problem was not corrected, but she was so rude she hung up on him and would not give him another chance. She told him not to come there when he called and said he was on the way. There is no chance that we will refund a penny to that woman. Thank You [redacted] ( [redacted] )

Business

Response:

I am very sorry to hear the customers response. I will agree to her request if that will make her happy. I do have to add, that [redacted] was hurting at the time of service because he had just gone through carpal tunnel surgery which restricted his movements. He probably should not have taken the job or had his partner there to help him. [redacted] told me the area he had to work in was so small and nearly impossible. He loves to fix and make his customers happy. He likes leaving them with a smile on their face. I might add that I am sorry to have offended the customer by saying she was a former customer of ours, but her name and address sounded familiar. Sincerely [redacted]

Consumer

Response:

On Sun, 17 May at 7:51 PM , [redacted] wrote:Dear

Appliance N Moore agreed to return my check upon the provision that I write to let you (Revdex.com) know that the problem as of today, Saturday, 6-1-13, has been resolved. I spoke with [redacted] on Thursday, May 30, 2013, and he said he would return my check, because perhaps he did in fact overcharge me.

Therefore, the problem is resolved. I received my check back today in the mail, 6/1/13.