Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Your response states that the unit is only warrantied from the date of manufacture not the sale date The manufactured date you said was in March of 2015, the sale date I do not know as it was a gift, but my daughter was not born until August of As she was an infant we did not even utilize the unit until February as she slept in our room by the bed while very young As I know that the first unit was replaced because it was under warranty, we only ended up using the unit probably for four months before it stopped working Then we had the replacement which after months stopped working I know that the second unit falls under the warranty of the first unit, all I am asking is that a reputable company stand by there product from one year of purchase, whether it was an original or a replacement That is not this companies philosophy and I doubt it will change, but I am making my voice heard And FYI to anyone else reading this: I have never filed a complaint before or issued a warning As I doubt anything will derive from this email, I am doing this more to warn fellow potential future patrons Regards, [redacted] ***
As in all cases when an item is out of stock we offer the customer a similar replacementIt is customers decision to accept the suggested replacement or receive a refundA refund of $will be mailed to [redacted] within daysBest Regards, Ron G***
As in all cases when an item is out of stock we offer the customer a similar replacementIt is customers decision to accept the suggested replacement or receive a refundA refund of $will be mailed to *** ** *** within daysBest Regards, Ron G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Your response states that the unit is only warrantied from the date of manufacture not the sale date The manufactured date you said was in March of 2015, the sale date I do not know as it was a gift, but my daughter was not born until August of As she was an infant we did not even utilize the unit until February as she slept in our room by the bed while very young As I know that the first unit was replaced because it was under warranty, we only ended up using the unit probably for four months before it stopped working Then we had the replacement which after months stopped working I know that the second unit falls under the warranty of the first unit, all I am asking is that a reputable company stand by there product from one year of purchase, whether it was an original or a replacement That is not this companies philosophy and I doubt it will change, but I am making my voice heard And FYI to anyone else reading this: I have never filed a complaint before or issued a warning As I doubt anything will derive from this email, I am doing this more to warn fellow potential future patrons
Regards,
*** ***
From: Ron G*** (BNA) Sent: Wednesday, January 18, 1:PM To: info Subject: Case ID *** Please see the reply below for Case ID ***, *** * *** We are very sorry for the problem this customer is experiencingEvery effort is made to resolve all
issues to the customer’s satisfactionIn this case the purchased unit and the replacement are both out of warrantyThe baby monitor was manufactured in March, with a year warrantyThe replacement warranty is days or the remainder of the 12-month warranty whichever is greaterA manager will be in contact the customer to obtain additional information and explain the warranty policyBest Regards, Ron G*** Binatone North America Ron.G***@binatoneglobal.com
The customer contacted our office about week before receiving this complaintThe issue was investigated and a new unit was shipped to the customerThe customer was contacted again by phone on Friday, 04/to confirm deliveryThe item had been delivered earlier that day and the customer was
satisfied with the outcome When brought to our attention every effort is made to resolve all issues quickly and to the customers satisfaction Best Regards, Ron G
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Your response states that the unit is only warrantied from the date of manufacture not the sale date The manufactured date you said was in March of 2015, the sale date I do not know as it was a gift, but my daughter was not born until August of As she was an infant we did not even utilize the unit until February as she slept in our room by the bed while very young As I know that the first unit was replaced because it was under warranty, we only ended up using the unit probably for four months before it stopped working Then we had the replacement which after months stopped working I know that the second unit falls under the warranty of the first unit, all I am asking is that a reputable company stand by there product from one year of purchase, whether it was an original or a replacement That is not this companies philosophy and I doubt it will change, but I am making my voice heard And FYI to anyone else reading this: I have never filed a complaint before or issued a warning As I doubt anything will derive from this email, I am doing this more to warn fellow potential future patrons Regards, [redacted] ***
As in all cases when an item is out of stock we offer the customer a similar replacementIt is customers decision to accept the suggested replacement or receive a refundA refund of $will be mailed to [redacted] within daysBest Regards, Ron G***
As in all cases when an item is out of stock we offer the customer a similar replacementIt is customers decision to accept the suggested replacement or receive a refundA refund of $will be mailed to *** ** *** within daysBest Regards, Ron G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Your response states that the unit is only warrantied from the date of manufacture not the sale date The manufactured date you said was in March of 2015, the sale date I do not know as it was a gift, but my daughter was not born until August of As she was an infant we did not even utilize the unit until February as she slept in our room by the bed while very young As I know that the first unit was replaced because it was under warranty, we only ended up using the unit probably for four months before it stopped working Then we had the replacement which after months stopped working I know that the second unit falls under the warranty of the first unit, all I am asking is that a reputable company stand by there product from one year of purchase, whether it was an original or a replacement That is not this companies philosophy and I doubt it will change, but I am making my voice heard And FYI to anyone else reading this: I have never filed a complaint before or issued a warning As I doubt anything will derive from this email, I am doing this more to warn fellow potential future patrons
Regards,
*** ***
From: Ron G*** (BNA) Sent: Wednesday, January 18, 1:PM To: info Subject: Case ID *** Please see the reply below for Case ID ***, *** * *** We are very sorry for the problem this customer is experiencingEvery effort is made to resolve all
issues to the customer’s satisfactionIn this case the purchased unit and the replacement are both out of warrantyThe baby monitor was manufactured in March, with a year warrantyThe replacement warranty is days or the remainder of the 12-month warranty whichever is greaterA manager will be in contact the customer to obtain additional information and explain the warranty policyBest Regards, Ron G*** Binatone North America Ron.G***@binatoneglobal.com
The customer contacted our office about week before receiving this complaintThe issue was investigated and a new unit was shipped to the customerThe customer was contacted again by phone on Friday, 04/to confirm deliveryThe item had been delivered earlier that day and the customer was
satisfied with the outcome When brought to our attention every effort is made to resolve all issues quickly and to the customers satisfaction Best Regards, Ron G