Initial Business Response /* (1000, 13, 2016/02/18) */
In response to complaint regarding *** and *** *** - XXXXX *** *** - *** *** IN
LGS Plumbing, Incwas called to do service for *** and *** *** located at *** *** *** *** *** INMrs***
called and described her problemI had a good idea of what the problem wasShe told me about the water softener and the amount of flushing of the water system that the ***' performedAs I listened to what she was telling me, I responded saying there were a few things that could be performed to solve the problem of plugged pipingIt would be hard to diagnose due to the fact that they were trying to flush the water system outNot knowing the arrangement of the piping and which branches they were drawing water through would be spreading the beads throughout the systemI stated specifically, LGS Plumbing could only work on a time and material basisLGS Plumbing did state that according to past experience, it could be approximately $450.00, but again, I reiterated it would be on a time and material basis due to unforeseen problems mentioned above
LGS Plumbing arrived and started diagnosing the problemThere were four toilet fill valves plugged, which LGS Plumbing replacedSupply lines, water main piping, and angle stops were also replacedWe have never seen softener beads do so much damageA valve was cut in to isolate branchesAn air compressor was used to blow pressure (lbs) back and forth to clear that leg of pipingLGS Plumbing did flush the water heater, but very few beads flushed out
As Mr*** stated, LGS did do a lot of workI don't understand why Mr*** called another plumberThe other plumber was called between LGS Plumbing performing work and receiving the invoiceI have asked Mr*** for the names of the water softener and plumbing contractor with a copy of their invoiceI also stated to Mr*** that it was his water softener that created the problemIf LGS Plumbing was called to come back out, there would be another chargeI do not know why the beads did not flush out when we flushed the water heaterAll of these facts are not adding up
I have had conversations with the other water softener contractors and was told that the manifold inside the softener probably crackedThis deterioration would be from age or lack of maintenance
Also, please know I was NOT yelling at Mr***LGS Plumbing expects this invoice to be paid in fullWe performed the work professionally, and in good faith we would get paid
Respectfully,
*** ***
Owner
Initial Consumer Rebuttal /* (3000, 15, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think they are confusedThe whole reason we called them out is because of the water softner issueI am not sure why they think that is the reason the water heater was not flushedI agree with him when he said it is not adding upI already sent him the invoices from the other plumber and water softner companiesHe knows that the other plumber removed beads that filled half of a five gallon bucketWith that amount of beads if it was truly flushed some would have came outHe said he does not know why the beads did not come out when they did it but the other plumber had no issuesI do not believe it was doneAnother thing that is not true is about the other plumber coming out between the time Lgs came out and us receiving their invoiceThe invoice I sent to them has a date of XX-on it from the other plumberI am not sure what the point of talking to water softner companies is about because we knew that broke and we had a new one installed before LGS came outIn their response they have claimed things that are not true and does not really address the issue about the water softnerAlso when I can remove the phone from my ear and I it is loud enough for others to hear it around me I consider that yellingIt is dissapointing to hear this response from this businessI expected more from what should be a professional companyI am still thinking maybe this company will do even something small to help work this outBeing in the retail business myself it would be hard to believe a company would not work with its customers
Initial Business Response /* (1000, 13, 2016/02/18) */
In response to complaint regarding *** and *** *** - XXXXX *** *** - *** *** IN
LGS Plumbing, Incwas called to do service for *** and *** *** located at *** *** *** *** *** INMrs***
called and described her problemI had a good idea of what the problem wasShe told me about the water softener and the amount of flushing of the water system that the ***' performedAs I listened to what she was telling me, I responded saying there were a few things that could be performed to solve the problem of plugged pipingIt would be hard to diagnose due to the fact that they were trying to flush the water system outNot knowing the arrangement of the piping and which branches they were drawing water through would be spreading the beads throughout the systemI stated specifically, LGS Plumbing could only work on a time and material basisLGS Plumbing did state that according to past experience, it could be approximately $450.00, but again, I reiterated it would be on a time and material basis due to unforeseen problems mentioned above
LGS Plumbing arrived and started diagnosing the problemThere were four toilet fill valves plugged, which LGS Plumbing replacedSupply lines, water main piping, and angle stops were also replacedWe have never seen softener beads do so much damageA valve was cut in to isolate branchesAn air compressor was used to blow pressure (lbs) back and forth to clear that leg of pipingLGS Plumbing did flush the water heater, but very few beads flushed out
As Mr*** stated, LGS did do a lot of workI don't understand why Mr*** called another plumberThe other plumber was called between LGS Plumbing performing work and receiving the invoiceI have asked Mr*** for the names of the water softener and plumbing contractor with a copy of their invoiceI also stated to Mr*** that it was his water softener that created the problemIf LGS Plumbing was called to come back out, there would be another chargeI do not know why the beads did not flush out when we flushed the water heaterAll of these facts are not adding up
I have had conversations with the other water softener contractors and was told that the manifold inside the softener probably crackedThis deterioration would be from age or lack of maintenance
Also, please know I was NOT yelling at Mr***LGS Plumbing expects this invoice to be paid in fullWe performed the work professionally, and in good faith we would get paid
Respectfully,
*** ***
Owner
Initial Consumer Rebuttal /* (3000, 15, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think they are confusedThe whole reason we called them out is because of the water softner issueI am not sure why they think that is the reason the water heater was not flushedI agree with him when he said it is not adding upI already sent him the invoices from the other plumber and water softner companiesHe knows that the other plumber removed beads that filled half of a five gallon bucketWith that amount of beads if it was truly flushed some would have came outHe said he does not know why the beads did not come out when they did it but the other plumber had no issuesI do not believe it was doneAnother thing that is not true is about the other plumber coming out between the time Lgs came out and us receiving their invoiceThe invoice I sent to them has a date of XX-on it from the other plumberI am not sure what the point of talking to water softner companies is about because we knew that broke and we had a new one installed before LGS came outIn their response they have claimed things that are not true and does not really address the issue about the water softnerAlso when I can remove the phone from my ear and I it is loud enough for others to hear it around me I consider that yellingIt is dissapointing to hear this response from this businessI expected more from what should be a professional companyI am still thinking maybe this company will do even something small to help work this outBeing in the retail business myself it would be hard to believe a company would not work with its customers