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Richie's Service Station / Richies Towing

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Richie's Service Station / Richies Towing Reviews (1)

On Monday 7/**/16, [redacted], put a call into AAA. The driver went out to perform a battery service call. As stated the battery test failed. The driver informed the customer that battery that was needed was not on truck. He informed the customer that they would need to call back Wednesday....

As stated [redacted] did call shop, at 1:00pm she, spoke to the manager who stated that she would need to call after 3:00pm, the battery deliver had not come in yet. At 3:00pm the owner answered the phone, unaware she called at 1:00pm, he told her batteries were dropped off in morning. The owner had stated the wrong time, before he could correct himself the member started yelling at him. He asked her repeatedly if she could stop yelling at him. He stated its too hot outside to deal with being yelled at, and that she would need to call AAA for service. [redacted] called AAA for a service call, we dispatched a service truck to her home. The driver from Ri chie's Towing tried to perform a test again, because it is need to for warranty purposes. [redacted] started yelling and demanding that a battery be installed. The Member threatened the driver, stating that, "you have no idea who I am or know". The driver left in a hurry because, he thought the member was going to get physical with him. We questioned the driver about a receipt, and he has no idea. We tried to speak to [redacted] when he called us at our shop but, he could not be reasoned with. Also,we did not want to deal with being yelled at by him. We spoke to the second company that was sent out by AAA to help [redacted] and she did allow them to run a battery test. [redacted] felt that she was lied to when she called the shop a second time. When the driver showed up to perform the battery test she was still irate. We would of been happy to replace the battery, at no cost to [redacted]. No one should treat a driver the way they did, for just following the proced ures of his job.

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