Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ (Revdex.com - converted from originalSee document file.) Mrs [redacted] has no official standing as the house we worked on, due to a fire as it is owned by her son [redacted] , with whom we contracted The damaged contents was separated from cleanable contents by a specialist hired by the insurance carrierWe precisely inventoried the cleanable contents, delivered it to the temporary residencecleaned it there, inventoried it again and delivered it to the restored propertyI find the contention that employees stole anything totally without merit The front door and fireplace doors were not replaced because the insurance adjuster would only, correctly so, pay for things damaged by this house fireI could see no valid reason to argue that any problem to the door was due to the fire, or that any damage to the fireplace doors was from anything other than ordinary fires in the fireplace A window in the kitchen was eliminated due to rearranging and greatly improving the kitchen layoutThe exterior wall of this window is brickWe agreed that we would install cement board and stucco the exterior of the opening as we didA few months later, Mrs [redacted] asked me to make corrections to the stucco as print was bleeding through the finish I suggested seal and restucco or seal and paintMrs [redacted] was going to think about it and let me knowA few months later she called me to see what I was going to do about itI met her at the house but could find no bleeding of printShe said that disappeared when the stucco driedNow she wanted the opening brickedI told her that that was not part of the agreement and that it would cost at least to do soHer husband said he had a friend that was a mason and he would take care of this A few months ago, the contention was raised that an odor could be detected under the staircase in the basementI viewed the situation and although could not detect any odor, had an empioyee seal a few difficult to get to areas such as under the last lower stepUntil now there has been no contention of unresolved odor In reading Mrs [redacted] s complaint, Im sure it is clear to all concerned to who has the attitude If our customer, Mr [redacted] has any issues unresolved, I will be pleased to try to resolve any such problems with himI will no longer deal with Mrs [redacted] Sincerely yours, [redacted] * [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I only reported what [redacted] asked me to reportI am sure he will open his own complaintAs far as my so called attitude, it was forced by [redacted] ***I just know he will never get any more business from any of usLife is to short
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ (Revdex.com - converted from originalSee document file.) Mrs [redacted] has no official standing as the house we worked on, due to a fire as it is owned by her son [redacted] , with whom we contracted The damaged contents was separated from cleanable contents by a specialist hired by the insurance carrierWe precisely inventoried the cleanable contents, delivered it to the temporary residencecleaned it there, inventoried it again and delivered it to the restored propertyI find the contention that employees stole anything totally without merit The front door and fireplace doors were not replaced because the insurance adjuster would only, correctly so, pay for things damaged by this house fireI could see no valid reason to argue that any problem to the door was due to the fire, or that any damage to the fireplace doors was from anything other than ordinary fires in the fireplace A window in the kitchen was eliminated due to rearranging and greatly improving the kitchen layoutThe exterior wall of this window is brickWe agreed that we would install cement board and stucco the exterior of the opening as we didA few months later, Mrs [redacted] asked me to make corrections to the stucco as print was bleeding through the finish I suggested seal and restucco or seal and paintMrs [redacted] was going to think about it and let me knowA few months later she called me to see what I was going to do about itI met her at the house but could find no bleeding of printShe said that disappeared when the stucco driedNow she wanted the opening brickedI told her that that was not part of the agreement and that it would cost at least to do soHer husband said he had a friend that was a mason and he would take care of this A few months ago, the contention was raised that an odor could be detected under the staircase in the basementI viewed the situation and although could not detect any odor, had an empioyee seal a few difficult to get to areas such as under the last lower stepUntil now there has been no contention of unresolved odor In reading Mrs [redacted] s complaint, Im sure it is clear to all concerned to who has the attitude If our customer, Mr [redacted] has any issues unresolved, I will be pleased to try to resolve any such problems with himI will no longer deal with Mrs [redacted] Sincerely yours, [redacted] * [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I only reported what [redacted] asked me to reportI am sure he will open his own complaintAs far as my so called attitude, it was forced by [redacted] ***I just know he will never get any more business from any of usLife is to short