Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although the policy was stated on the application, the email sent to me clearly states that although there is a policy of no refund, RDOC was waiving that policy and issuing a refundRegardless of whether [redacted] had they authority to offer the refund, she did, and she did after speaking to her supervisorRDOC is now trying to deny that claim because they do not like being called out on mistreating an animal at their facilityI feel that regardless of what their policy is, they offered me a refund and they should stand by that, even if [redacted] has to pay out of pocket for offering a refund that she was allegedly not authorized to offer Regards, [redacted] ***
Revdex.com spoke with the businessThe customer is welcome to transferred into another class with a different volunteer trainer there are over trainers with different levels of experience training dogsThere are two training directors and then there is a board of directorThe volunteer trainer did not have the authority to offer the refund as it is against their policyThe business said the complaint at first was that someone hit her dog but they had no other complaints of that taking place that night; her believe is that if someone else saw that they would have complained because who would want someone like that teaching their classThis individual was not the one in the class with the dog, she was sitting apart from the groupHer husband was in the class with the dog and at no time made mention of concerns with the treatment of the dog [redacted] said that the dog was a little out of control, which is in this setting as it was a new thing for the dog to take part in, but felt confident that the dog would have improved over time with trainingShe said they have no physical contact with the dogThe center is training the owners how to train their dog not training the dogs for them
BBB spoke with the business. [redacted] did not have the authority to offer a refund at anytime and the customer signed documents before stating no refund would be allowed unless provided by the board. The customer had to acknowledge that policy before entering the agreement and the business will stand behind that decision.
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although the policy was stated on the application, the email sent to me clearly states that although there is a policy of no refund, RDOC was waiving that policy and issuing a refundRegardless of whether [redacted] had they authority to offer the refund, she did, and she did after speaking to her supervisorRDOC is now trying to deny that claim because they do not like being called out on mistreating an animal at their facilityI feel that regardless of what their policy is, they offered me a refund and they should stand by that, even if [redacted] has to pay out of pocket for offering a refund that she was allegedly not authorized to offer Regards, [redacted] ***
Revdex.com spoke with the businessThe customer is welcome to transferred into another class with a different volunteer trainer there are over trainers with different levels of experience training dogsThere are two training directors and then there is a board of directorThe volunteer trainer did not have the authority to offer the refund as it is against their policyThe business said the complaint at first was that someone hit her dog but they had no other complaints of that taking place that night; her believe is that if someone else saw that they would have complained because who would want someone like that teaching their classThis individual was not the one in the class with the dog, she was sitting apart from the groupHer husband was in the class with the dog and at no time made mention of concerns with the treatment of the dog [redacted] said that the dog was a little out of control, which is in this setting as it was a new thing for the dog to take part in, but felt confident that the dog would have improved over time with trainingShe said they have no physical contact with the dogThe center is training the owners how to train their dog not training the dogs for them
BBB spoke with the business. [redacted] did not have the authority to offer a refund at anytime and the customer signed documents before stating no refund would be allowed unless provided by the board. The customer had to acknowledge that policy before entering the agreement and the business will stand behind that decision.