We have been to the house and investigated this issue on several occasions starting last winter when the leak occurredThe leak was a result of an ice dam near the peak of his roofIce damming occurred regularly this winter as we had large amounts of snow that remained on roofs for an extended period of timeIce damming is not caused by faulty workmanship and happens on perfectly installed roofsOnce the snow melts and re-freezes, it then creates a dam that allows water to build up and actually run upwards, into ridge vents, under shingles where it would normally not run [redacted] our service technician has been to the residence several times and inspected the roof, ridge vent as well as explaining his findings to the homeownerWe are willing to send [redacted] out again to do a leak test and demonstrate what we find to the homeowner [redacted] Sales Manager (317) 784-
I spoke with Mr. *** last week and we are scheduled to meet with him this Thursday at 2pm
*** ***
Sales Manager
***@richmondexteriors.com
(317) 784-x ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We appreciate the assistance of the Revdex.com However, we have never spoken with *** ***, but have made numerous calls to Richmond Roofing The company has sent numerous employees out to view the damage, but repairs obviously have not been made correctly The company that *** *** sent out to review the damage found an area that caused the leakage onto my bedroom floor, that was between the wall of family room and bedroom, and the repair still needs to be made The leakage *** speaks of was caused by one of the employees that came out to look for leaks, and it is said by the employee who followed up on the next visit that the previous employee stepped on a shingle and cracked it causing water to seep under the shingle There is water leakage in the front room of my house, places in the downstairs family room, the first being the reason for the repair around the fireplace on 10/14/11, approximately weeks after the new roof was put on My bedroom ceiling also has places where there are water spots We did as Richmond asked, and *** *** sent *** *** out to check the roofI have provided this information to the Revdex.com and was asked to send it to *** ***, Richmond Guttering and to ***, Secretary We are afraid to agree with their offer to come out, as we have called over and over, spoke with the secretary and no one will call us back There is visible damage to the interior of our home due to more than an ice leak All we ask is for someone to follow up that is in authority, and take a look at what *** *** has found and the damage to the interior in separate rooms of the houseThe Richmond warranty says their workmanship is guaranteed for years
Regards,
*** ***
We have been to the house and investigated this issue on several occasions starting last winter when the leak occurred. The leak was a result of an ice dam near the peak of his roof. Ice damming occurred regularly this winter as we had large amounts of snow that remained on roofs for an extended...
period of time. Ice damming is not caused by faulty workmanship and happens on perfectly installed roofs. Once the snow melts and re-freezes, it then creates a dam that allows water to build up and actually run upwards, into ridge vents, under shingles where it would normally not run. [redacted] our service technician has been to the residence several times and inspected the roof, ridge vent as well as explaining his findings to the homeowner. We are willing to send [redacted] out again to do a leak test and demonstrate what we find to the homeowner.
[redacted]
Sales Manager
(317) 784-1214
We have been to the house and investigated this issue on several occasions starting last winter when the leak occurredThe leak was a result of an ice dam near the peak of his roofIce damming occurred regularly this winter as we had large amounts of snow that remained on roofs for an extended period of timeIce damming is not caused by faulty workmanship and happens on perfectly installed roofsOnce the snow melts and re-freezes, it then creates a dam that allows water to build up and actually run upwards, into ridge vents, under shingles where it would normally not run [redacted] our service technician has been to the residence several times and inspected the roof, ridge vent as well as explaining his findings to the homeownerWe are willing to send [redacted] out again to do a leak test and demonstrate what we find to the homeowner [redacted] Sales Manager (317) 784-
I spoke with Mr. *** last week and we are scheduled to meet with him this Thursday at 2pm
*** ***
Sales Manager
***@richmondexteriors.com
(317) 784-x ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We appreciate the assistance of the Revdex.com However, we have never spoken with *** ***, but have made numerous calls to Richmond Roofing The company has sent numerous employees out to view the damage, but repairs obviously have not been made correctly The company that *** *** sent out to review the damage found an area that caused the leakage onto my bedroom floor, that was between the wall of family room and bedroom, and the repair still needs to be made The leakage *** speaks of was caused by one of the employees that came out to look for leaks, and it is said by the employee who followed up on the next visit that the previous employee stepped on a shingle and cracked it causing water to seep under the shingle There is water leakage in the front room of my house, places in the downstairs family room, the first being the reason for the repair around the fireplace on 10/14/11, approximately weeks after the new roof was put on My bedroom ceiling also has places where there are water spots We did as Richmond asked, and *** *** sent *** *** out to check the roofI have provided this information to the Revdex.com and was asked to send it to *** ***, Richmond Guttering and to ***, Secretary We are afraid to agree with their offer to come out, as we have called over and over, spoke with the secretary and no one will call us back There is visible damage to the interior of our home due to more than an ice leak All we ask is for someone to follow up that is in authority, and take a look at what *** *** has found and the damage to the interior in separate rooms of the houseThe Richmond warranty says their workmanship is guaranteed for years
Regards,
*** ***
We have been to the house and investigated this issue on several occasions starting last winter when the leak occurred. The leak was a result of an ice dam near the peak of his roof. Ice damming occurred regularly this winter as we had large amounts of snow that remained on roofs for an extended...
period of time. Ice damming is not caused by faulty workmanship and happens on perfectly installed roofs. Once the snow melts and re-freezes, it then creates a dam that allows water to build up and actually run upwards, into ridge vents, under shingles where it would normally not run. [redacted] our service technician has been to the residence several times and inspected the roof, ridge vent as well as explaining his findings to the homeowner. We are willing to send [redacted] out again to do a leak test and demonstrate what we find to the homeowner.
[redacted]
Sales Manager
(317) 784-1214