Richmond Ford West

Ms [redacted] ,We are very sorry for the mishap on your car I can assure you that we will do what is needed to make this right The accidental damage was from an exhaust door that was open and clipped the edge of your bumper cover This is a very simple fix and should be completed by Thursday We have tried repeatedly to contact you via the phone and email you provided but have been unable to reach you The loaner we provided to you is being done at "no charge" and I wanted to address this since you stated in your earlier message that we were charging you Our body shop does excellent work and should be able to make it look exactly the way it was Please contact Glen B [redacted] or Mark S [redacted] at [redacted] We look forward to resolving this matter fully

Extremely unprofessional and underhanded in their business dealingsI will never do business with this company and will be sure to caution all friends against business dealings with Richmond Ford WestMy daughters first car experience was completely ruined The deal was worked out and agreed upon with the salesman and the managerI came in with my cashiers check to sign papers and they sold it out from under us while we sat there waiting for the paperworkDO NOT DO BUSINESS WITH THIS COMPANY!

Ms***,Richmond Ford promises to get this right I understand we have an appointment set up for you after the holiday and will put our collective efforts together to resolve the issue Glen B [redacted] (service manager) and Mark S [redacted] (general manager) are both here to help I will update our findings after the car is diagnosed and a repair is made Again, we are sorry this highly unusual issue is happening and will do what is needed to make the proper repairs.Sincerely,Mark S*General ManagerRichmond Ford West

[redacted] I am Mark S [redacted] the General Manager at Richmond Ford West We are very sorry this has been handled so poorly You have my promise I will get this corrected ASAP My direct phone number is [redacted] which rings to my desk I will be calling you later today (Saturday 10.8.16) to set up a time to get all outstanding items taken care of Sincerely, Mark S [redacted]

Mr [redacted] First off, I want to apologize to you for the entire situation Sophie P [redacted] made a clerical error when typing the price of $ [redacted] when replying to your inquiry The $ [redacted] price that is on our website and noted in your correspondence above was correct The text message you sent to [redacted] is one of our main dealership phone lines and is not capable of receiving text messages For the inconvenience, I would like to try and make this up to you by personal offering my assistance in obtaining any vehicle on our lot While I cannot make the [redacted] you inquired about work at the $ [redacted] I believe we can get payments where you wanted If you have already purchased or want to go elsewhere, I do understand I am sending a $ [redacted] check to your address today as a gesture of apology We truly did not intentionally try to mislead you and take customer satisfaction and service very seriously.I can be reached at [redacted] directly.Sincerely,MrMark [redacted] S*General ManagerRichmond Ford West

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

ToWhom It May Concern:I have met with Mr*** personally and we have reached an equitableagreement. Mr*** vehicle is still in our shop and he has authorizedadditional work to be performed today. We have all set and agreed toa timeline for the next phase of repairs and
progress update calls. I am confident that Mr*** is completely satisfied with our agreementand further, will be satisfied with our completed work.Please feel free to contact me directly at the number listed below should yourequire any additional information.Thank you for your cooperation,*** ***
*** ***
*** *** ***
*** *** * ***
*** *** * ***

Ms***, We are very sorry for the mishap on your car. I can assure you that we will do what is needed to make this right. The accidental damage was from an exhaust door that was open and clipped the edge of your bumper cover. This is a very simple fix and
should be completed by Thursday. We have tried repeatedly to contact you via the phone and email you provided but have been unable to reach you. The loaner we provided to you is being done at "no charge" and I wanted to address this since you stated in your earlier message that we were charging you. Our body shop does excellent work and should be able to make it look exactly the way it was. Please contact Glen B*** or Mark S*** at *** We look forward to resolving this matter fully

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThe business Richmond Ford West has made the necessary repairs to the sunroof to prevent further issues with leaksThey have also completely cleaned and detailed the vehicle, and provided a rental car while my vehicle was being serviced - all at no charge to meIn my opinion, Richmond Ford West has excelled in service and truly has put the customer first, I am very impressedPlease consider my complaint resolved
Regards,
*** ***-***

To Whom It May Concern:As of our last communication and as is supported by Mr*** letter at that time, Richmond Ford West had met with Mr***, in person, and reached an agreement regarding the resolution of his concern. At that time, Mr*** authorized additional, necessary repairs to his vehicle. Mr***, Richmond Ford West *** ***, communicated to Mr*** at that time that the part necessary to perform his authorized repair had to be ordered and was expected to be in stock at Richmond Ford West on Wednesday, May 20, 2015. Mr*** also assured Mr*** that once the part was received, Mr*** vehicle would be prioritized for the repair to be completed. Once completed, Mr*** agreed to contact Mr*** with an update. As expected, the ordered part arrived yesterday, 5/20, and the repairs were performed. The technician road tested the vehicle and was satisfied that the vehicle was running properly at that time. As is in our industry, the technician recommended that we keep the vehicle overnight to perform a "cold condition" test on Mr*** vehicle as an added measure of quality control. Mr. *** spoke with Mr. *** yesterday (5/20) and was authorized by Mr*** to keep the vehicle until today, Thursday (5/21). Upon completion of the quality control test, Mr*** agreed to call Mr*** with an update on the status of the repairs. As of 9:am today, 5/21/15, MrBogdan has spoken with Mr*** regarding his communication with the Revdex.com and Richmond Ford West's lack of communication with him throughout this process. During this call MrBogdan agreed to check on the status of Mr*** vehicle and, once the repairs have been verified as complete, contact Mr*** personally to schedule a time to review the repair and the balance due on all authorized repairs.Should you have any questions regarding this response, please contact *** *** *** ** *** ** *** ***Thank you for your cooperation with Richmond Ford West through this resolution process.Sincerely,
*** ***
*** ***
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will be satisfied if my service van is fixed and running how suppose to beI need to do a road test. I need to check is there any body damages on my van, due to many times pushing or pulling in and out of the shopOn Friday, 05-22-15, I had to get some of my tools from my van over there, and I have seen all my tools fallen on the middle of the floorOne of my working desks inside got all legs loosenThere is feet aluminum ramp slideable under the the floor which is part of the truck, and I would not like to miss it.The Richmond Ford asked me many times for permission to remove and replace many parts of my vanSome of them were not even related to the problemMr*** called me once and told me: "It is running like a chime." When I was there, it was bad or worse than beforeMechanic, Bruce, was not able to start it from outsideThey spent many hours and parts working on my vanWas it due to the lack of knowledge or lack of special tools, I do not knowAfter all my bad experiences with the Richmond Ford, if my van is fixed, I hope they will not charge me for all unnecessary work performed
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So what will happen in regards to my cars depreciation in value? And actually yes I had to put a deposit down on the loaner along with filll up the gas tank, I lost hours at work and lost a chunk of my only day off during the week cause of this incidentSo you mean to tell me my car actually was hit instead of these exhaust vent tubes you all said that ripped my bumper off?
Regards,
*** ***

Ms. [redacted],We are very sorry for the mishap on your car.  I can assure you that we will do what is needed to make this right.  The accidental damage was from an exhaust door that was open and clipped the edge of your bumper cover.  This is a very simple fix and should be...

completed by Thursday.  We have tried repeatedly to contact you via the phone and email you provided but have been unable to reach you.  The loaner we provided to you is being done at "no charge" and I wanted to address this since you stated in your earlier message that we were charging you.  Our body shop does excellent work and should be able to make it look exactly the way it was.  Please contact Glen B[redacted] or Mark S[redacted] at [redacted]  We look forward to resolving this matter fully.

[redacted]I am Mark S[redacted] the General Manager at Richmond Ford West.  We are very sorry this has been handled so poorly.  You have my promise I will get this corrected ASAP.  My direct phone number is [redacted] which rings to my desk.  I will be calling you later today...

(Saturday 10.8.16) to set up a time to get all outstanding items taken care of. Sincerely,Mark S[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.So what will happen in regards to my cars depreciation in value? And actually yes I had to put a deposit down on the loaner along with filll up the gas tank, I lost hours at work and lost a chunk of my only day off during the week cause of this incident. So you mean to tell me my car actually was hit instead of these exhaust vent tubes you all said that ripped my bumper off?
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
the customer contacted Revdex.com to state that the business is not returning his calls, the work has not been done, and they do not have a set time for it to be completed.

Ms. [redacted],
 
We are very sorry for the mishap on your car.  I can assure you that we will do what is needed to make this right.  The accidental damage was from an exhaust door that was open and clipped the edge of your bumper cover.  This is a very simple...

fix and should be completed by Thursday.  We have tried repeatedly to contact you via the phone and email you provided but have been unable to reach you.  The loaner we provided to you is being done at "no charge" and I wanted to address this since you stated in your earlier message that we were charging you.  Our body shop does excellent work and should be able to make it look exactly the way it was.  Please contact Glen B[redacted] or Mark S[redacted] at [redacted]  We look forward to resolving this matter fully.

Extremely unprofessional and underhanded in their business dealings. I will never do business with this company and will be sure to caution all friends against business dealings with Richmond Ford West. My daughters first car experience was completely ruined. The deal was worked out and agreed upon with the salesman and the manager. I came in with my cashiers check to sign papers and they sold it out from under us while we sat there waiting for the paperwork. DO NOT DO BUSINESS WITH THIS COMPANY!

ToWhom It May Concern:I have met with Mr. [redacted] personally and we have reached an equitableagreement.  Mr. [redacted] vehicle is still in our shop and he has authorizedadditional work to be performed today.  We have all set and agreed toa timeline for...

the next phase of repairs and progress update calls. I am confident that Mr. [redacted] is completely satisfied with our agreementand further, will be satisfied with our completed work.Please feel free to contact me directly at the number listed below should yourequire any additional information.Thank you for your cooperation,[redacted]