Richmond Geeks

I went in with a broken I-phone and thought it was the home button they told me they could get to it in about 1/hour and it was closer to minbut found out it was the charging port instead and fixed it for dollars taking them all my electronic troubles from now on, very satisfied

Revdex.com spoke with [redacted] from the company and he stated that they did the repair to the consumer's phoneWhen the consumer brought the phone back, the frame cracked [redacted] stated that for the frame to crack, some kind of heavy weight would have be on the phoneWhen consumers bring the phones back, they will look at the phone and see if there is something else for them to fix [redacted] stated that a refund will not be issued because they did repair the phone

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business still states that I damaged my own phone, that is not the case I have spoken to an employee at Richmond Geeks and he explained the no refund policyI understand the policy but believe that it should changeThe company should take responsibility for their mistakes.
Regards,
*** ***

Revdex.com spoke with [redacted] from the company and he stated that they did the repair to the consumer's phone. When the consumer brought the phone back, the frame cracked. [redacted] stated that for the frame to crack, some kind of heavy weight would have be on the phone. When consumers bring the phones...

back, they will look at the phone and see if there is something else for them to fix. [redacted] stated that a refund will not be issued because they did repair the phone.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Richmond Geeks regarding complaint ID...

[redacted].
Regards,
[redacted]

I went in with a broken I-phone and thought it was the home button. they told me they could get to it in about 1/2 hour and it was closer to 45 min. but found out it was the charging port instead and fixed it for 55 dollars. taking them all my electronic troubles from now on, very satisfied.

I went in with a broken I-phone and thought it was the home button. they told me they could get to it in about 1/2 hour and it was closer to 45 min. but found out it was the charging port instead and fixed it for 55 dollars. taking them all my electronic troubles from now on, very satisfied.

Review: I dropped off my laptop for diagnostic. When the laptop was returned to me, it was missing a part of the screen (screw cover). I told the store associate the issue, however he insisted that I was wrong, and that the part was missing from the beginning. That is an absolute lie as I have owned the item for 8 years and work with it everyday--I would realize it was missing. On top of that, the associate was very rude, vulgar, and told me he was "losing control." As if to imply a threat. To make it worse, the store owner was right there! Probably the worst consumer experience I have ever faced. The owner did not make it any better--he simply told me that he would try to find the part and call me. We both know that it will never happen.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Richmond Geeks regarding complaint ID [redacted].

Regards,

Review: I turned my [redacted] cell phone into Richmond Geeks for cracked screen repair. I was told my phone would be repaired and ready by 7PM. I called at 6:30PM to see if it was ready and was told that it was set to be picked up. I arrived at 6:45PM and was asked to wait for 20 minutes because it was not ready. I received my phone back, upon inspection it looked like the repair was done correctly. The next morning I received a call and I could not hear the caller well because the volume of the call was very poor. I inspected the phone to see what the issue could be and noticed that the screen had small yellow areas on it, as well as some small scratches and crack on the side of the case. I went out of town that day and could not take the phone back in to be checked, but I did call Richmond Geeks to report the problem. For the next four days the volume problem continued and the screen steadily grew more yellow until it completely blacked out and I could not use the device. I took it back to Richmond Geeks and they took the phone in the back to look at it. At this point I stated that all I wanted was a refund of the 142.00 dollar repair charge. I waited 30 minutes while they looked at my phone, while waiting another employee asked what the problem was and I explained the situation, again stating that I did not want them to do anything to the device, and that I just wanted a refund. He told me that they would have to try to fix it, and that must have created the new problem by dropping or damaging the phone. The phone was never harmed in any way during the four day period after it was repaired. The tech that was working on the device brought the phone out and showed me a crack on the inside of the device as well as cracks on the outer portion of the case. I again told him I only wanted a refund and that I did not want them to work on my phone anymore. He took the phone back again for an additional 20 minutes, when he brought it out he told me that the problem was caused by damage I had done. I again assured him that the phone was not damaged in any way after the repair. I took my phone directly to a [redacted] store, told the technicians what had happened and she inspected my phone. She stated that it was her opinion that the crack and screen damage were cause by the Richmond Geeks who attempted to fix the phone. I am active duty military so I am always on call, I had to buy a new phone so that I could be reached. Richmond Geeks cost me the original $142.00 for repair, plus the $250.00 charge for the new phone. This is highly unsatisfactory. I will never take another device to Richmond Geeks and will recommend that my family, friends, and colleagues not use their service.Desired Settlement: Refund the cost of the repair.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that they did the repair to the consumer's phone. When the consumer brought the phone back, the frame cracked. [redacted] stated that for the frame to crack, some kind of heavy weight would have be on the phone. When consumers bring the phones back, they will look at the phone and see if there is something else for them to fix. [redacted] stated that a refund will not be issued because they did repair the phone.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business still states that I damaged my own phone, that is not the case. I have spoken to an employee at Richmond Geeks and he explained the no refund policy. I understand the policy but believe that it should change. The company should take responsibility for their mistakes.

Regards,