Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I am not satisfied with the message from the business for the following reasons: Upon taking my car in on 2/18/14, I provided the front desk person (who is the [redacted] ) a typed list of what my concerns were and what service I needed.( [redacted] ***) I did not take my car in for a"rough ride"concern, nor is it on the typed listFurthermore, during a verbal conversation with the [redacted] [redacted] on 2/20/14, at which time I inquired as to the reason they put miles on my car, there was no mention by him of test driving it due to "rough ride" problemHe stated that it was test driven to determine the loud motor noise I complained aboutThe [redacted] on the other hand stated in his response message to Revdex.com, that it was driven numerous times to determine "rough ride" and check the suspensionThere is a discrepancy between what the [redacted] gave as a reasons for the excessive miles on the car, and what the [redacted] said was the reason for the mileage put on to test drive itI am wondering if the [redacted] skirted the "loud motor noise" as reason they test drove the car? They already had information that the motor on the [redacted] *** was unusually loud due to a change in the intake manifold? Therefore he would have no valid explanation for putting so many miles on the car I did notice that the invoice has "rides like a truck" This is not something that I said nor had a concern withOn the contrary, my car is a very smooth riding vehicleThe car does not have suspension problems and never has In terms of the mileage in and mileage out, I do not accept the ***'s explanation that due to time constraint, he did not put the mileage out on the ticket(it only takes a few seconds to put in a digit number) It appears he did take time to put in a number in the mileage out space, it just happens to be the same number as the mileage inThey kept my car for days,even though I had an appointment Seems to me, that should have allowed for a few second to put in the correct out mileage I take offense to the [redacted] criticizing my person and making recommendations on how I should live my lifeThis is unprofessional, irrelevant and totally uncalled for I made two written attempts to the [redacted] of this business to resolve my concerns amicably.(please see copies of letters in separate email to you) He did not bother to respond either timeHad he, I am confident I would not be taking up the Revdex.com's time In conclusion, I do not feel that this business deserves to have a good standing status with the Revdex.comThis would be a resolution that would be acceptable to meI thank you for your time and consideration Sincerely, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I am not satisfied with the message from the business for the following reasons: Upon taking my car in on 2/18/14, I provided the front desk person (who is the [redacted] ) a typed list of what my concerns were and what service I needed.( [redacted] ***) I did not take my car in for a"rough ride"concern, nor is it on the typed listFurthermore, during a verbal conversation with the [redacted] [redacted] on 2/20/14, at which time I inquired as to the reason they put miles on my car, there was no mention by him of test driving it due to "rough ride" problemHe stated that it was test driven to determine the loud motor noise I complained aboutThe [redacted] on the other hand stated in his response message to Revdex.com, that it was driven numerous times to determine "rough ride" and check the suspensionThere is a discrepancy between what the [redacted] gave as a reasons for the excessive miles on the car, and what the [redacted] said was the reason for the mileage put on to test drive itI am wondering if the [redacted] skirted the "loud motor noise" as reason they test drove the car? They already had information that the motor on the [redacted] *** was unusually loud due to a change in the intake manifold? Therefore he would have no valid explanation for putting so many miles on the car I did notice that the invoice has "rides like a truck" This is not something that I said nor had a concern withOn the contrary, my car is a very smooth riding vehicleThe car does not have suspension problems and never has In terms of the mileage in and mileage out, I do not accept the ***'s explanation that due to time constraint, he did not put the mileage out on the ticket(it only takes a few seconds to put in a digit number) It appears he did take time to put in a number in the mileage out space, it just happens to be the same number as the mileage inThey kept my car for days,even though I had an appointment Seems to me, that should have allowed for a few second to put in the correct out mileage I take offense to the [redacted] criticizing my person and making recommendations on how I should live my lifeThis is unprofessional, irrelevant and totally uncalled for I made two written attempts to the [redacted] of this business to resolve my concerns amicably.(please see copies of letters in separate email to you) He did not bother to respond either timeHad he, I am confident I would not be taking up the Revdex.com's time In conclusion, I do not feel that this business deserves to have a good standing status with the Revdex.comThis would be a resolution that would be acceptable to meI thank you for your time and consideration Sincerely, [redacted]