Richmond Locksmith Emergency 24/7

I got locked out and called at pm, was quoted $service fee and "starting at $29" After mins the technician arrives and quoted $220! I asked what kind of door would have cost $and called again and a very rude gal who answers the phone never answered my questionShe just kept yelling I SAID "STARTING AT $29"I was also advised if I called someone else I would still have to pay because the technician was already hereIt's Highway robberyThe technician unlocked the door in less than minutesI would never recommend this company to anyone

When I locked myself out of my house, I looked at this website to find an accredited locksmith and chose this oneAs soon as I called the number, a friendly voice answered, quoted me a price (steep, but not unusual), and showed up at my house minutes laterIt took *** one minute to pop open my door, minutes to process my payment, and then it was back to businessFor less than minutes, with a friendly service and smile, I give this business a top rating

I normally don't go on and give reviews to businesses, but I will make an exception for this company
The other day, I wasn't paying attention and locked my son and I out of the houseThis wouldn't have been a problem if my mother wasn't inside sleeping with the door boltedI don't have a key to the bolt either!
I called and spoke with a very pleasant woman who took my information and almost immediately after hanging up * ***the technician) called me and seemed to really sympathize with my plightWithin fifteen minutes *** showed up and not only let my son and I back into the house, but re-keyed the bolt for me so I don't have this problem in the future!
After all the wonderful service and prompt response, I expected and outrageous price...Nope! It was extremely affordableI am a very satisfied customer and will be recommending your company to my friends and family!

Revdex.com:
I have reviewed the offer and/or response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Hi,
At this time, I have not been contacted by Richmond Locksmith Emergency 24/7 regarding complaint ID [redacted]. Will this go on their record? 
Regards,
[redacted]

I got locked out and called at 630 pm, was quoted $15 service fee and "starting at $29". After 30 mins the technician arrives and quoted $220! I asked what kind of door would have cost $29 and called again and a very rude gal who answers the phone never answered my question. She just kept yelling I SAID "STARTING AT $29". I was also advised if I called someone else I would still have to pay because the technician was already here. It's Highway robbery. The technician unlocked the door in less than 3 minutes. I would never recommend this company to anyone.

Review: A man came and opened my car door after a request for 100.00. I refused and the price dropped to 70.00. He opened the door but refused to give a receipts for credit cards. No ID requested or anything that has a paper trail. He called someone's number and began telling them thst it was ok repeatedly. Then he told me to give that person my card number. I refused because he didn't know how she would give me a receipt.. He then floundered and then provided receipts from another company's logo and said I have receipts and then stated thst I could get an e-mailed receipt.I refused to pay him due to strange behavior s and no outright policy and he drove off. No documents for signatures no company's logos and no office reported. I feared for safety and may have been robbed if he had my credit card number.Desired Settlement: I would like an investigation into this company's practices and legitimacy.

Business

Response:

Revdex.com spoke with the business. He will be reached out to the customer directly to address this concern. He states there have been people that use his name in the area that do not work for him.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I normally don't go on and give reviews to businesses, but I will make an exception for this company.

The other day, I wasn't paying attention and locked my son and I out of the house. This wouldn't have been a problem if my mother wasn't inside sleeping with the door bolted. I don't have a key to the bolt either!

I called and spoke with a very pleasant woman who took my information and almost immediately after hanging up [redacted]the technician) called me and seemed to really sympathize with my plight. Within fifteen minutes [redacted] showed up and not only let my son and I back into the house, but re-keyed the bolt for me so I don't have this problem in the future!

After all the wonderful service and prompt response, I expected and outrageous price...Nope! It was extremely affordable. I am a very satisfied customer and will be recommending your company to my friends and family!

When I locked myself out of my house, I looked at this website to find an accredited locksmith and chose this one. As soon as I called the number, a friendly voice answered, quoted me a price (steep, but not unusual), and showed up at my house 7 minutes later. It took [redacted] one minute to pop open my door, 2 minutes to process my payment, and then it was back to business. For less than 10 minutes, with a friendly service and smile, I give this business a top rating.

Review: On Sunday, 2/7, I called American Local Locksmith and they advised the price for your services would be a $29.00 service fee and the service would start at $19.99. I told them the type of vehicle that I had- a [redacted] and they confirmed the estimate for your services. would start at a total of $49.99 ($29 plus starting at $19.99). Therefore, I ordered the service. When the representative from Richmond Locksmith 24/7 called to advise he was on his way, we again discussed that I had a Toyota Camry. When the representative arrived at my address, he announced that the service would cost $95, not $19.99, for a total of $124. I asked him why the sudden drastic change in price, and he said that $95 was what they charged to unlock Toyota Camry's (for some unknown reason). I asked him if that was the case than why they would tell me the price to unlock a Toyota Camry would start at $19.99 and he had no answer. If I had known the service was going to be a total of $124, instead of something closer to $49.99, I would not have ordered the service and would have waited for my husband to get home. This is a very unethical business practice.Desired Settlement: Given your very misleading business practices, I expect that I be issued a partial refund so that my total charge reflects a total quoted price closer to the advertised starting price $49.99. I told you what type of vehicle I had in advance when the price was quoted to me, and you gave me the wrong price. I am even willing to pay as much as $75 total (including tax) which I believe to be within the realm of reason, which means you still need to provide me with a $49 refund.

Consumer

Response:

Hi,

At this time, I have not been contacted by Richmond Locksmith Emergency 24/7 regarding complaint ID [redacted]. Will this go on their record?

Regards,

I got locked out and called at 630 pm, was quoted $15 service fee and "starting at $29". After 30 mins the technician arrives and quoted $220! I asked what kind of door would have cost $29 and called again and a very rude gal who answers the phone never answered my question. She just kept yelling I SAID "STARTING AT $29". I was also advised if I called someone else I would still have to pay because the technician was already here. It's Highway robbery. The technician unlocked the door in less than 3 minutes. I would never recommend this company to anyone.