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Richmond North Associates

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Reviews Richmond North Associates

Richmond North Associates Reviews (8)

I am responding to your letter of January 19th to provide our detailed reply to the referenced complaint and to let you know of our actions to resolve this debtor’s concernsThe debtor’s complaint has stated that the amount of phone calls she received from us after explaining she is not renewing with us is harassment1) We are a debt recovery firm – there is no such thing as renewing with us 2) We called her a total of five times in three monthsAn initial dunning letter was sent at the open of our claim # [redacted] (Bxx Xxxxxxs –vs- Txxxxxa LLC) on 11/A phone message was left on 11/22, and an email was sent on 11/When we explained to the complainant that the Registered Agent service provided by my client had renewed in May of and provided her with a copy of the subject invoice upon her initial query of 11/28/17, she asked us if she could renew her LLC without payingOur representative explained to her that this service is not the actual LLC filing with the state and referred her to the Arizona Secretary of State website that was showing our client on record as the agent providing the service for which she was being billedShe did not replyAnother phone message was left for the complainant on 12/8/She did not replyAfter prompting for a reply by email on 12/14, the debtor showed a copy of her application to change the Registered Agent in Arizona to another business that is not my clientOur reply advised that service had already been being provided since May (per invoice we had previously provided) and requested payment of the $chargeAt this time, the debtor replied to our email to ask if we had placed her to collections (we are collections)She then left a very angry voice message on 12/15/that stated she had already complained to her creditor that our office was stalking herWe put our claim aside to allow time for our client to request that we cease all effortsWhen the claim was not cancelled by the original creditor, our representative made a 3rd phone call and sent a prompting email to which the debtor replied that she had asked us to stop contacting her numerous times and that she was hiring another company to take over providing the referenced serviceAs this was clear confirmation that she finally understood that our client was still providing the service for which she was billed in May, another email was sent to ask for payment status of the May invoiceThe complainant replied again to demand that we close the claim filed against her companyOf course, as a debt recovery firm, we would not be properly representing our clients if we simply stopped contacting every debtor that did not want to be contactedAccordingly, Richmond North had no choice but to keep the file open and continue to request payment As for the number of phone calls our debt recovery firm made to her being considered harassment, our collection agency made three phone calls over the period of daysTwo more calls were made after we were told this Revdex.com complaint was being filed, and a final demand letter was sent in JanuaryRichmond North has an obligation to our clients to provide the service they expectAs a commercial debt recovery firm, we cannot allow debtors to bully us into leaving them to ignore their unresolved accounts when our job is to insist that they properly resolve the claim that has been placed against themWe would be doing a disservice to our clients and to their valued customer base if we did not take our responsibility as seriously as we doIf we cannot directly assist the debtor in resolving an issue, we always provide the information they need to obtain the resolution needed to close their claimThat information was provided to this debtorThe complainant erroneously stated that she asked us to stop contacting her over ten timesWe show less than five requests to stop contacting her, but we also show our instructions were not followed any time we explained what she needed to do to resolve the claim and stop further contactThe State of Arizona now shows the debtor replaced my client with another agent on 12/15/and the update was effective as of 1/17/The debtor apparently has still not reported this change to our client as she was instructed to do in order to relieve our client from their obligation as her Registered Agent and have this claim cancelledThank you for this opportunity to address the alleged concernOur records are clear and support the facts that: that the complainant exaggerated our number of contacts (whether made by phone or any other method), distorted her claim of how many times she requested that we cease our valid recovery efforts, and never followed clear instructions that would have led to the claim against her being cancelled by her creditorNonetheless, we have now closed the claim because she has made it clear that she will not resolve it properlyThe claim against the complainant’s company is now closed and marked as uncollectable; our office will not contact this debtor again

Regarding the complainant's additional concerns after not being satisfied with our initial response, I would like to thank the complainant for pointing out and supporting our initial reply in confirming that we are certainly not a scam companyIn reaching out directly to our client, [redacted] Corporation, the complainant has effectively proven that his initial complaint that our client and our company are scam businesses had no meritYour 9/letter shows a message from the complainant that suggests that our initial response did not resolve his original complaintI disagree as his initial complaint stated only that he believed that Richmond North Associates and [redacted] Corporation are both scam businesses, and he had requested that allegation be investigatedWe replied with clear proof that neither of our companies are scam businesses, and we stated that both businesses have operated fully within the laws that govern our respective industries for many yearsAdditionally, the 2"' paragraph of the complainant's updated message shows his apparent confirmation and acknowledgement that both Richmond North Associates and [redacted] Corporation are not only valid businesses, but also that each will readily address and properly resolve valid disputes that are brought to their respective attentionYour recent letter also suggests ways to foster trust in a business, and I would like to point out that we are always eager to acknowledge and address concerns from both our customers and their debtors; we always try to leave emotions out of our business dealings :ind our process is set up to educate both clients and debtors of what we can and cannot do to resolve their concerns and/or their claim(s)For review of this claim, [redacted] Corporation assigned a placement to us as of 8/30/that included an invoice they had billed to the complainant more than one year prior to the assignmentWithin the first week, our initial letter and emails were sent to notify the debtor of the claimThe only reply we received was the complaint from your Revdex.com office stating that we (both our client and our company) are alleged to be scam businessesWhen we immediately showed that not to be I.he case, the complainant amended his complaint to state that he reached out to our client with his dispute and they immediately notified our office of their error in placing the erroneous invoice with our agencyOur claim was originally on hold after receiving your letter, and it was subsequently closed upon our client's notice that the invoice was an errorThis is proper claim resolutionThese actions are exactly what would have taken place had the debtor replied to us about our notice without bothering to allege to the Revdex.com that this is a scamWe are not a scam agency, and our client, although not perfect, is always willing to respond to concerns or issues regarding the charges on their InvoicingWe pride ourselves on providing our clients with excellent commercial collection services, which includes assisting their customers in resolving any billing errors that may have occurredHad this complainant contacted us in reply to our dunning notice, this matter would have been resolved in exactly the same way it is showing todayAgain, please extend our gratitude to the complainant for giving us this opportunity to state in detail why and how we have earned our current A+ rating with the Revdex.comKindest Regards,

In August of 2017, we were asked to add the debtor's delinquent invoice ff [redacted] to our files by [redacted] Corporation Systems, which is a client we have serviced for longer than the twelve years that I have worked for Richmond North AssociatesOur company, Richmond North Associ•tes, did mail a written letter to the above referenced complainant/debtor at their address in Tulsa Oklahoma, to request payment of an invoice that was recently placed to our agency by our valued client, [redacted] Corporation SystemsWe also sent our initial demand dunning notice by email to [redacted] I can personally assure you, and it can be verified through the NY Department of State website entity search, that our agency, Richmond North Associates, Inc., is indeed an a**ive domestic business corporation that was formed 8/24/in the county of Erie in the State of Ney.,YorkOur Department of State ID# is [redacted] , and we have been operating as a commercial colle**ion agency since that dateAlthough we moved less than a year ago from our prior address at Ridge Lea Road to our current addres, at North Bailey, and our Chief Executive Officer has been replaced by Patricia * D***, we remain a valid and a**ive corporation that has legitimately earned our A+ reputation by consistently providing excellent debt recovery services that are never in breach of any laws or regulations that govern our industry! Please also note for the sake of proving there is no validity to the referenced complaint, that our client is also not a scamA quick Google search will reveal: **, or the [redacted] is a wholly owned subsidiary of Wolters K***ra multi­national information services company,based in the Netherlands with operations in over countries [redacted] is the umbrella brand for twQ businesses: [redacted] and [redacted] [redacted] Corporation is the largest registered agent service firm in the world representing hundreds of thousands of business entities worldwideIt provides software and services that legal professionals useAll of our clients •re required to validate the debts placed to us upon request, and we immediately close and claim that cannot be validatedIn the last decade alone, we have recovered more than million dollars for just this one clientWith our A+ Revdex.com rating to stand on, it seems apparent that we are a highly ethical and dependable ,commercial ,colle**ion agency

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I conta**ed ** Corporation dire**ly, and they agreed that the invoice was erroneous, as ** is not an agent for the state of Oklahoma They are notifying credit company accordingly
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The calls significantly exceeded They robo-called me multiple times per weekI have blocked at least numbers they have called me fromI am not a “debtor” as I did not owe this company anythingIt was a voluntary service that we opted out of which I communicated MANY times.
Regards,
*** ***

Regarding the complainant's additional concerns after not being satisfied with our initial response, I would like to thank the complainant for pointing out and supporting our initial reply in confirming that we are certainly not a scam company. In reaching out directly to our client, ** Corporation, the complainant has effectively proven that his initial complaint that our client and our company are scam businesses had no merit. Your 9/12 letter shows a message from the complainant that suggests that our initial response did not resolve his original complaint. I disagree as his initial complaint stated only that he believed that Richmond North Associates and ** Corporation are both scam businesses, and he had requested that allegation be investigated. We replied with clear proof that neither of our companies are scam businesses, and we stated that both businesses have operated fully within the laws that govern our respective industries for many years. Additionally, the 2"' paragraph of the complainant's updated message shows his apparent confirmation and acknowledgement that both Richmond North Associates and ** Corporation are not only valid businesses, but also that each will readily address and properly resolve valid disputes that are brought to their respective attention. Your recent letter also suggests ways to foster trust in a business, and I would like to point out that we are always eager to acknowledge and address concerns from both our customers and their debtors; we always try to leave emotions out of our business dealings :ind our process is set up to educate both clients and debtors of what we can and cannot do to resolve their concerns and/or their claim(s). For review of this claim, ** Corporation assigned a placement to us as of 8/30/17 that included an invoice they had billed to the complainant more than one year prior to the assignment. Within the first week, our initial letter and emails were sent to notify the debtor of the claim. The only reply we received was the complaint from your Revdex.com office stating that we (both our client and our company) are alleged to be scam businesses. When we immediately showed that not to be I.he case, the complainant amended his complaint to state that he reached out to our client with his dispute and they immediately notified our office of their error in placing the erroneous invoice with our agency. Our claim was originally on hold after receiving your letter, and it was subsequently closed upon our client's notice that the invoice was an error. This is proper claim resolution. These actions are exactly what would have taken place had the debtor replied to us about our notice without bothering to allege to the Revdex.com that this is a scam. We are not a scam agency, and our client, although not perfect, is always willing to respond to concerns or issues regarding the charges on their Invoicing. We pride ourselves on providing our clients with excellent commercial collection services, which includes assisting their customers in resolving any billing errors that may have occurred. Had this complainant contacted us in reply to our dunning notice, this matter would have been resolved in exactly the same way it is showing today. Again, please extend our gratitude to the complainant for giving us this opportunity to state in detail why and how we have earned our current A+ rating with the Revdex.com. Kindest Regards,

I am responding to your letter of January 19th to provide our detailed reply to the referenced complaint and to let you know of our actions to resolve this debtor’s concerns. The debtor’s complaint has stated that the amount of phone calls she received from us after explaining she is not renewing...

with us is harassment. 1) We are a debt recovery firm – there is no such thing as renewing with us.  2) We called her a total of five times in three months. An initial dunning letter was sent at the open of our claim # [redacted] (Bxx Xxxxxxs –vs- Txxxxxa LLC) on 11/16. A phone message was left on 11/22, and an email was sent on 11/27. When we explained to the complainant that the Registered Agent service provided by my client had renewed in May of 2017 and provided her with a copy of the subject invoice upon her initial query of 11/28/17, she asked us if she could renew her LLC without paying. Our representative explained to her that this service is not the actual LLC filing with the state and referred her to the Arizona Secretary of State website that was showing our client on record as the agent providing the service for which she was being billed. She did not reply. Another phone message was left for the complainant on 12/8/17. She did not reply. After prompting for a reply by email on 12/14, the debtor showed a copy of her application to change the Registered Agent in Arizona to another business that is not my client. Our reply advised that service had already been being provided since May (per invoice we had previously provided) and requested payment of the $189 charge. At this time, the debtor replied to our email to ask if we had placed her to collections (we are collections). She then left a very angry voice message on 12/15/17 that stated she had already complained to her creditor that our office was stalking her. We put our claim aside to allow time for our client to request that we cease all efforts. When the claim was not cancelled by the original creditor, our representative made a 3rd phone call and sent a prompting email to which the debtor replied that she had asked us to stop contacting her numerous times and that she was hiring another company to take over providing the referenced service. As this was clear confirmation that she finally understood that our client was still providing the service for which she was billed in May, another email was sent to ask for payment status of the May invoice. The complainant replied again to demand that we close the claim filed against her company. Of course, as a debt recovery firm, we would not be properly representing our clients if we simply stopped contacting every debtor that did not want to be contacted. Accordingly, Richmond North had no choice but to keep the file open and continue to request payment.  As for the number of phone calls our debt recovery firm made to her being considered harassment, our collection agency made three phone calls over the period of 30 days. Two more calls were made after we were told this Revdex.com complaint was being filed, and a final demand letter was sent in January. Richmond North has an obligation to our clients to provide the service they expect. As a commercial debt recovery firm, we cannot allow debtors to bully us into leaving them to ignore their unresolved accounts when our job is to insist that they properly resolve the claim that has been placed against them. We would be doing a disservice to our clients and to their valued customer base if we did not take our responsibility as seriously as we do. If we cannot directly assist the debtor in resolving an issue, we always provide the information they need to obtain the resolution needed to close their claim. That information was provided to this debtor. The complainant erroneously stated that she asked us to stop contacting her over ten times. We show less than five requests to stop contacting her, but we also show our instructions were not followed any time we explained what she needed to do to resolve the claim and stop further contact. The State of Arizona now shows the debtor replaced my client with another agent on 12/15/17 and the update was effective as of 1/17/18. The debtor apparently has still not reported this change to our client as she was instructed to do in order to relieve our client from their obligation as her Registered Agent and have this claim cancelled. Thank you for this opportunity to address the alleged concern. Our records are clear and support the facts that: that the complainant exaggerated our number of contacts (whether made by phone or any other method), distorted her claim of how many times she requested that we cease our valid recovery efforts, and never followed clear instructions that would have led to the claim against her being cancelled by her creditor. Nonetheless, we have now closed the claim because she has made it clear that she will not resolve it properly. The claim against the complainant’s company is now closed and marked as uncollectable; our office will not contact this debtor again.

In August of 2017, we were asked to add the debtor's delinquent invoice ff [redacted] to our files by ** Corporation Systems, which is a client we have serviced for longer than the twelve years that I have worked for Richmond North Associates. Our company, Richmond North Associ•tes, did mail a...

written letter to the above referenced complainant/debtor at their address in Tulsa Oklahoma, to request payment of an invoice that was recently placed to our agency by our valued client, ** Corporation Systems. We also sent our initial demand dunning notice by email to [redacted] I can personally assure you, and it can be verified through the NY Department of State website entity search, that our agency, Richmond North Associates, Inc., is indeed an a**ive domestic business corporation that was formed 8/24/1992 in the county of Erie in the State of Ney.,York. Our Department of State ID# is [redacted], and we have been operating as a commercial colle**ion agency since that date. Although we moved less than a year ago from our prior address at 4232 Ridge Lea Road to our current addres, at 4955 North Bailey, and our Chief Executive Officer has been replaced by Patricia * D[redacted], we remain a valid and a**ive corporation that has legitimately earned our A+ reputation by consistently providing excellent debt recovery services that are never in breach of any laws or regulations that govern our industry! Please also note for the sake of proving there is no validity to the referenced complaint, that our client is also not a scam. A quick Google search will reveal: **, or the [redacted] is a wholly owned subsidiary of Wolters K[redacted]r. a multi­national information services company,based in the Netherlands with operations in over 35 countries. ** is the umbrella brand for twQ businesses: [redacted] and [redacted]. ** Corporation is the largest registered agent service firm in the world representing hundreds of thousands of business entities worldwide. It provides software and services that legal professionals use. All of our clients •re required to validate the debts placed to us upon request, and we immediately close and claim that cannot be validated. In the last decade alone, we have recovered more than 4.5 million dollars for just this one client. With our A+ Revdex.com rating to stand on, it seems apparent that we are a highly ethical and dependable ,commercial ,colle**ion agency.

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Address: 4955 North Bailey Avenue, Amherst, New York, United States, 14226

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