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Rich's Cleaning Services

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Rich's Cleaning Services Reviews (1)

Review: They picked up 7 oriental rugs of varying sizes on June 21, 2014. These rugs were to be "professionally cleaned". He represented to me that they would be washed in the appropriate water or solvent and that the fringes would be hand cleaned. After four weeks when the rugs were delivered it did appear that something had been done to them. Some of them seemed marginally cleaner while others were as dirty as when I had sent them. The fringes had never been touched. At the time, I settled for a reduction in the charge and gave him a check for the reduced amount. After they left, on further inspection of the rugs, I found out how they were cleaned. Dry cleaning powder fell out of the rugs as I attempted to move them around. These rugs were never cleaned as I expected, nor as was represented to me. What was done was a cleaning powder was sprinkled on them and vacuumed up. They were never washed. When I asked him about this, he said the rugs could be only dry cleaned, not washed. However, dry cleaning does not mean "no liquid" it means no water. An appropriate solvent is what is used to dry clean items. No solvent, water or otherwise, was ever used to clean these rugs. As far as the fringe goes he told me the fringe was too old to be cleaned and should be replaced. These rugs are old but I didn't want them restored, I just wanted them cleaned. The rugs came back FILTHY!! I relied on the A+ rating Revdex.com gave him that he would perform a professional cleaning. He did not and that is why I am filing this complaint.Desired Settlement: I would like his Revdex.com rating adjusted to reflect the real quality of his service and representation thereof. I would also like some further adjustment to this bill. I paid $417.50 for dry powder cleaning. This is far too much money for this type of service. It was represented to me that these rugs would be dipped in solvent (water or other). It was represented to me the fringes would be hand cleaned. I would never have agreed to this charge if I knew they were only going to be dry powdered and vacuumed. If they had called me or e-mailed me with this information, I would have cancelled the job. But no one every contacted me about anything and I feel scammed!!

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Description: Carpet & Rug Cleaners, Pressure Washing, Duct Cleaning, Tile & Grout Cleaning, Water Damage Restoration, Windows, Auto Upholstery Cleaning

Address: 6542 Lower York Rd Ste A, New Hope, Pennsylvania, United States, 18938-1817

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