Rich's Expert Door Service

I negotiated a $1200.00 refund settlement as a resolve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Why is legal action being threatened over $200 something dollars?  What do you expect my response to be, that I accept your small claims court threat? I'm proposing that we agree that the service I attempted to purchase was never delivered. 
Regards,
[redacted]

We couldn't find a solution until we found out what the problem was!  The relevancy was that we don't have vehicles nor drivers located in his area.  It's a minimum forty five minutes to drive there, afterdetermining the problem and the solution, informing the driver, who had to get dressed and come to the office to pkup the vehicle, and stopping to gas up on the way there, then drive time to the  client!  The problem turned out to be, not having a vehicle or driver, we solved that, but the client refusing to pay anything when he arrived!  That along with his attitude about an agreeable compromise and refusing to pay anything was totally unacceptable in accordance with our Terms and Conditions which he agreed to.  We'll be glad to settle this matter in small claims court here in Louisville, and we'll also file a counter suit for the balance of the contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]