Richter Roofing & Guttering Services LLC

STell us why here...the day the customer contacted me about this situation I sent one of my inspectors to her house immediately the furnace cap was installed a inch and a half lower than it should have been and was corrected immediately from the te we received the call til fixed less than an hour. I...

spoke with customer she asked that I call gas company and I did she didn't have any one over 18 at the home to turn has back on and so when she returned home has was there waiting and turned gas back on. We inspected this job immediately after installing furnace rain cap was tight and painted and visually looked correct I have explain this multiple times if there were a monetary loss on ms Johnson behalf I would immediately pay it I also explained I would do anything I could for the customer to just let me know however I did not respond to her last email. I think what she is asking is ridiculous and very unreasonable a full refund seriously. The last email hit a sore spot with me. I lost my mom due to negligence on the behalf of a nurse practitioner last year on November 8. And I promise you they still sent multiple bills for her estate and insurance to pay. And we never got so much as s sorry for the loss of your mother so. The last thing I would like to say is I am sorry this issue happened I corrected it and have been more than reasonable. I do not feel a full refund of your roof is in order.

Complaint: [redacted]
I am rejecting this response because:
I feel as though my request is quite reasonable and appropriate for the circumstance. Certainly less costly to the company than if I were not a competent medical professional as most non medical people would have sought evaluation for themselves and their children. I am not attempting to unreasonably sue, or be malicious, or incur any unnecessary expenses, which again, most people would have. 
Sincerely,
[redacted]

Ms. [redacted]. When you originally called you told me that the gas co. came out for a safety check and shut the gas off and told you that the furnace rain cap needed to be adjusted. You also told me you needed a new furnace and that that was a whole mother story. There was no mention of it be urgent or a life threatening situation at that time. After hearing the details of the situation I explained to you about the safety features your furnace has. And that more than likely the furnace issue would be solved by adjusting the furnace rain cap. And you were very happy to hear that. I immediately had someone adjust the cap less than an hour from the time of your original call. You asked if I could deal with the gas co. And I did so gladly. I have apologized for the inconvenience multiple times and have been very ready the entire time we take a lot of pride in our work and what the customer gets for their money. In this case there was an error when installing your furnace rain cap and it has been fixed correctly if you would like a refund for that. I can say that is reasonable. I charged 61.50 for the cap itself and installation. I will refund that amount to you. There is absolutely nothing wrong with your roof. I am a preferred installer with [redacted] and I take great pride in my work and in my reputation as a contractor. The incorrect installation of your furnace rain cap did not put anyone in danger it simply reduced the amount of exhaust for the furnace causing the safety features of the furnace to shut it off. In the contract in which your are asking a full refund of. We have you a Free duration shingle upgrade 500 value ridgevent for free 400 dollar value and 250 dollars to put our sign in the yard while working I am just an average person trying to support my family this is a small family owned company I'm not a millionaire if I had to give you a full refund for absolutely no reason it would be life changing I wish there were something I could do for you to make you feel different about this situation but clearly there is nothing I can do. And I still don't understand how an almost 6,000.00 refund is going to make you feel better about this situation. That is not called an act of good faith that would be you getting a Free roof.