?Ms. [redacted],
I am writing you regarding the complaint Ms. [redacted] has placed against Acura of Orange Park.
I have called [redacted] ([redacted]) and spoke with [redacted] in the [redacted] department. [redacted] explained that their company did not receive...
the cancellation notice until October 21st. From the time of cancellation it takes 8-10 weeks for their company to send out a check to the customer. This is [redacted]'s product and they will be refunding Ms. [redacted] directly. She should receive the refund in another 4-6 weeks.
Please let me know what other information you might need from us.
Thank you!
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have not received my refund from Acura. This is my problem. I was advised from [redacted], with Acura [redacted] that they would send me a check for their portion of the refund. Acura and [redacted] confirmed that. Now, Acura is stating that they aren't goint to give me my refund. Per [redacted], on October 23, 2014, I am supposed to get $1200 from Acura and $2000 from [redacted]. [redacted] has issued my check but Acura has not. Per [redacted], they have already contacted Acura on October 21st, and that they should have issued my check on that day with their portion of the refund.
I also received a copy of an email from [redacted] to: [redacted], [redacted] with a CC to: [redacted]; [redacted], [redacted]: Subject Final Notice # [redacted] on Wednesday, November 19th that someone was asked to resign if I did not remove this complaint. It may only be $1200 but this my money and should already be paid and not be held. I would appreciate your help in resolving this issue. All I am asking for is my insurance refund that was cancelled in August.
Regards,
[redacted]
Please note that our General Manager, [redacted] has been in touch with Ms. [redacted] and has offered her a trade in value for her car. We are very willing to work with her to get her into a new car that she loves. We ask that she give us another opportunity to work with her. Our...
This customer had poor credit when she arrived and was advised by her financial institution that a co-signer was required for her loan. At no time did any member of Acura of Orange Park advise her or her father that we would help them get his name removed from the loan after 9 months. ...
Acura of Orange Park is not a financial institution and is not responsible for the servicing of this loan. Our team did, however, advise this customer that, after 9 months, they might be able to work something out with their bank, but would need to call them to confirm. We also advised the customer that she would have to take the time to build up her credit in order for that to be a possibility. Acura of Orange Park does not guarantee anything regarding a customer and their financial institution of choice.
Company's response below:
?Ms. [redacted],
I am writing you regarding the complaint Ms. [redacted] has placed against Acura of Orange Park.
I have called [redacted] ([redacted]) and spoke with [redacted] in the [redacted] department. [redacted] explained that their company did not receive...
the cancellation notice until October 21st. From the time of cancellation it takes 8-10 weeks for their company to send out a check to the customer. This is [redacted]'s product and they will be refunding Ms. [redacted] directly. She should receive the refund in another 4-6 weeks.
Please let me know what other information you might need from us.
Thank you!
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have not received my refund from Acura. This is my problem. I was advised from [redacted], with Acura [redacted] that they would send me a check for their portion of the refund. Acura and [redacted] confirmed that. Now, Acura is stating that they aren't goint to give me my refund. Per [redacted], on October 23, 2014, I am supposed to get $1200 from Acura and $2000 from [redacted]. [redacted] has issued my check but Acura has not. Per [redacted], they have already contacted Acura on October 21st, and that they should have issued my check on that day with their portion of the refund.
I also received a copy of an email from [redacted] to: [redacted], [redacted] with a CC to: [redacted]; [redacted], [redacted]: Subject Final Notice # [redacted] on Wednesday, November 19th that someone was asked to resign if I did not remove this complaint. It may only be $1200 but this my money and should already be paid and not be held. I would appreciate your help in resolving this issue. All I am asking for is my insurance refund that was cancelled in August.
Regards,
[redacted]
Please note that our General Manager, [redacted] has been in touch with Ms. [redacted] and has offered her a trade in value for her car. We are very willing to work with her to get her into a new car that she loves. We ask that she give us another opportunity to work with her. Our...
manager's phone number is ###-###-####.
This customer had poor credit when she arrived and was advised by her financial institution that a co-signer was required for her loan. At no time did any member of Acura of Orange Park advise her or her father that we would help them get his name removed from the loan after 9 months. ...
Acura of Orange Park is not a financial institution and is not responsible for the servicing of this loan. Our team did, however, advise this customer that, after 9 months, they might be able to work something out with their bank, but would need to call them to confirm. We also advised the customer that she would have to take the time to build up her credit in order for that to be a possibility. Acura of Orange Park does not guarantee anything regarding a customer and their financial institution of choice.