Dear Mr*** ***,We’re sorry to hear that you were not satisfied with the productWe would be happy to issue you a refund for the total amount of $The refund will not be contingent on the test results of the productPlease use the return label provided to you in my previous response for the return of the productThe credit will be issued back to your card after receipt of the product.Sincerely,Janelle H***
From: [redacted] Sent: Wednesday, May 20, 2015 1:00 AM To: M[redacted] Subject: RE: Revdex.com Complaint #[redacted] - Richway International, Inc Dear [redacted], Richway International & [redacted] have now had several weeks to refund my purchase price as agreed. But it hasn’t happened. There are probably no commercial benchmarks for reasonable refund turn-arounds. But RI&BF have certainly gone way past the “prompt” time period. I will leave it to your good judgement to decide whether the company needs to be reminded of its obligation at this point. I will let you know when my credit card is credited by the company. Thank you, [redacted]
Dear Mr. [redacted],Thank you for sending in your product with the attached label. We received confirmation that your package was received on 5/27/15. There was a hold up with customs which delayed the processing of your credit. We apologize for the delay. Credit has been issued back to your credit card on 6/1/15. Thank you for your patience.Sincerely,Janelle H[redacted]Quality Assurance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your further assistance.
Sincerely,
[redacted]
I would like to apologize for the lack of clarity in my originalresponse to you. Mrs. [redacted] had opened and read the letterand delegated me to respond.It is our standard protocol to evaluate customer complaints and attempt to determine the root cause of the problem reported. Therefore, your...
letter was routed throughour complaint management system, which is my area of responsibility. When Ms. [redacted] submitted your complaint, she advised that the [redacted]t priority was to assist you
with your concerns about the product you received. After reviewing your complaint, it appeared that the issues you were experiencing may have been due to a possible manufacturing error, based on your statement that the [redacted]at did not appear to be heating properly. Our review of your complaintrequired we examineall your elements,which takes time; hence the delay in our communication with you. If you feel that the time was extensive, we sincerely apologize.You response stated these main concerns 1) [redacted] technology to produce negative ions and infrared rays 2) [redacted]attest report for negative ions and infrared rays 3) Significance of negative ions and infrared rays generated to have a therapeutic effect.Technology of how [redacted]s produce negative ions and infrared raysNegative ions: An increased voltage combined with a reduced ampere creates static electricity. The static electricity is then transferred to a metallic antenna which generates ions.Infrared Rays: When a metallic surface is coated with mineral oxides and is heated by electric means, the surface will begin to generate infrared rays.The [redacted] uses similar methods to produce negative ions and infrared rays. Unfortunately, a deeper explanation is not available as this is part of the company's trade secrets and is considered confidential.[redacted] test report for negative ions and infrared raysPlease see Attachments A & B for the test reportsSignificance of negative ions and infrared rays generated to have a therapeutic effectStudies have shown the effects of negative ions and infrared rays at various levels of output. Studies conducted on negative ions have a large range, anywhere from1,000 - 500,000 ions pee and vary based on the different testing conditions. The studies conducted on infrared rays range from near and far infrared, which also vary based on the different testingconditions. Clinical tests/studies have not been conducted withthe [redacted] itself.Below I have listed some published studiesthat you may lookinto about negative ions and infraredrays' effects:Negative ion treatment increases positive emotional processing in seasonal affective disorder, [redacted] *
[redacted]ii. Stress and physiological,behavioral and performance patternsof children under varied air ion levels, [redacted]
[redacted]Biological effect of far-infrared therapy on increasing skin microcirculation in rats, [redacted]Repeated thermal therapy improves impaired vascular endothelial function in patients with coronary risk factors, [redacted]
[redacted]With regard to your specific issue where the performance of your [redacted]is in question, we can only determine whether the [redacted] is functioning improperly after testing.Should testing indicatethat the [redacted] is in need of repair, it will be done at no cost to you. We have enclosed a return label so your [redacted] can be sent to Korea. There, they will conduct comprehensive testing
on your [redacted] to check its functionality, temperature, etc. After the testing is complete,if it is confirmed that there was an issue with your [redacted], it will be repaired and tested beforereturning it to you. If it is confirmedthat there was no issue with your [redacted],we will issue a credit (minus initial shipping costs). Please advise at your earliest convenience if you
would like to proceed with evaluation and repair. Again, we apologizefor any inconvenience or misunderstanding.Sincerely,Janelle H[redacted]Quality Assurance Manager
Dear Mr*** ***,We’re sorry to hear that you were not satisfied with the productWe would be happy to issue you a refund for the total amount of $The refund will not be contingent on the test results of the productPlease use the return label provided to you in my previous response for the return of the productThe credit will be issued back to your card after receipt of the product.Sincerely,Janelle H***
Business Requested Response to Not be Published
From: [redacted] Sent: Wednesday, May 20, 2015 1:00 AM To: M[redacted] Subject: RE: Revdex.com Complaint #[redacted] - Richway International, Inc Dear [redacted], Richway International & [redacted] have now had several weeks to refund my purchase price as agreed. But it hasn’t happened. There are probably no commercial benchmarks for reasonable refund turn-arounds. But RI&BF have certainly gone way past the “prompt” time period. I will leave it to your good judgement to decide whether the company needs to be reminded of its obligation at this point. I will let you know when my credit card is credited by the company. Thank you, [redacted]
Dear Mr. [redacted],Thank you for sending in your product with the attached label. We received confirmation that your package was received on 5/27/15. There was a hold up with customs which delayed the processing of your credit. We apologize for the delay. Credit has been issued back to your credit card on 6/1/15. Thank you for your patience.Sincerely,Janelle H[redacted]Quality Assurance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your further assistance.
Sincerely,
[redacted]
I would like to apologize for the lack of clarity in my originalresponse to you. Mrs. [redacted] had opened and read the letterand delegated me to respond.It is our standard protocol to evaluate customer complaints and attempt to determine the root cause of the problem reported. Therefore, your...
letter was routed throughour complaint management system, which is my area of responsibility. When Ms. [redacted] submitted your complaint, she advised that the [redacted]t priority was to assist you
with your concerns about the product you received. After reviewing your complaint, it appeared that the issues you were experiencing may have been due to a possible manufacturing error, based on your statement that the [redacted]at did not appear to be heating properly. Our review of your complaintrequired we examineall your elements,which takes time; hence the delay in our communication with you. If you feel that the time was extensive, we sincerely apologize.You response stated these main concerns 1) [redacted] technology to produce negative ions and infrared rays 2) [redacted]attest report for negative ions and infrared rays 3) Significance of negative ions and infrared rays generated to have a therapeutic effect.Technology of how [redacted]s produce negative ions and infrared raysNegative ions: An increased voltage combined with a reduced ampere creates static electricity. The static electricity is then transferred to a metallic antenna which generates ions.Infrared Rays: When a metallic surface is coated with mineral oxides and is heated by electric means, the surface will begin to generate infrared rays.The [redacted] uses similar methods to produce negative ions and infrared rays. Unfortunately, a deeper explanation is not available as this is part of the company's trade secrets and is considered confidential.[redacted] test report for negative ions and infrared raysPlease see Attachments A & B for the test reportsSignificance of negative ions and infrared rays generated to have a therapeutic effectStudies have shown the effects of negative ions and infrared rays at various levels of output. Studies conducted on negative ions have a large range, anywhere from1,000 - 500,000 ions pee and vary based on the different testing conditions. The studies conducted on infrared rays range from near and far infrared, which also vary based on the different testingconditions. Clinical tests/studies have not been conducted withthe [redacted] itself.Below I have listed some published studiesthat you may lookinto about negative ions and infraredrays' effects:Negative ion treatment increases positive emotional processing in seasonal affective disorder, [redacted] *
[redacted]ii. Stress and physiological,behavioral and performance patternsof children under varied air ion levels, [redacted]
[redacted]Biological effect of far-infrared therapy on increasing skin microcirculation in rats, [redacted]Repeated thermal therapy improves impaired vascular endothelial function in patients with coronary risk factors, [redacted]
[redacted]With regard to your specific issue where the performance of your [redacted]is in question, we can only determine whether the [redacted] is functioning improperly after testing.Should testing indicatethat the [redacted] is in need of repair, it will be done at no cost to you. We have enclosed a return label so your [redacted] can be sent to Korea. There, they will conduct comprehensive testing
on your [redacted] to check its functionality, temperature, etc. After the testing is complete,if it is confirmed that there was an issue with your [redacted], it will be repaired and tested beforereturning it to you. If it is confirmedthat there was no issue with your [redacted],we will issue a credit (minus initial shipping costs). Please advise at your earliest convenience if you
would like to proceed with evaluation and repair. Again, we apologizefor any inconvenience or misunderstanding.Sincerely,Janelle H[redacted]Quality Assurance Manager