From: [redacted] Sent: Wednesday, May 20, 1:AM To: M [redacted] Subject: RE: Revdex.com Complaint # [redacted] - Richway International, Inc Dear ***, Richway International & [redacted] have now had several weeks to refund my purchase price as agreedBut it hasn’t happenedThere are probably no commercial benchmarks for reasonable refund turn-aroundsBut RI&BF have certainly gone way past the “prompt” time period I will leave it to your good judgement to decide whether the company needs to be reminded of its obligation at this pointI will let you know when my credit card is credited by the company Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your further assistance Sincerely, [redacted]
I would like to apologize for the lack of clarity in my originalresponse to youMrs [redacted] had opened and read the letterand delegated me to respond.It is our standard protocol to evaluate customer complaints and attempt to determine the root cause of the problem reported Therefore, your letter was routed throughour complaint management system, which is my area of responsibilityWhen Ms [redacted] submitted your complaint, she advised that the ***t priority was to assist you with your concerns about the product you receivedAfter reviewing your complaint, it appeared that the issues you were experiencing may have been due to a possible manufacturing error, based on your statement that the ***at did not appear to be heating properly Our review of your complaintrequired we examineall your elements,which takes time; hence the delay in our communication with you If you feel that the time was extensive, we sincerely apologize.You response stated these main concerns 1) [redacted] technology to produce negative ions and infrared rays 2) ***attest report for negative ions and infrared rays 3) Significance of negative ions and infrared rays generated to have a therapeutic effect.Technology of how [redacted] s produce negative ions and infrared raysNegative ions: An increased voltage combined with a reduced ampere creates static electricityThe static electricity is then transferred to a metallic antenna which generates ions.Infrared Rays: When a metallic surface is coated with mineral oxides and is heated by electric means, the surface will begin to generate infrared rays.The [redacted] uses similar methods to produce negative ions and infrared raysUnfortunately, a deeper explanation is not available as this is part of the company's trade secrets and is considered confidential[redacted] test report for negative ions and infrared raysPlease see Attachments A & B for the test reportsSignificance of negative ions and infrared rays generated to have a therapeutic effectStudies have shown the effects of negative ions and infrared rays at various levels of outputStudies conducted on negative ions have a large range, anywhere from1,- 500,ions pee and vary based on the different testing conditionsThe studies conducted on infrared rays range from near and far infrared, which also vary based on the different testingconditionsClinical tests/studies have not been conducted withthe [redacted] itself.Below I have listed some published studiesthat you may lookinto about negative ions and infraredrays' effects:Negative ion treatment increases positive emotional processing in seasonal affective disorder, [redacted] *iiStress and physiological,behavioral and performance patternsof children under varied air ion levels, [redacted] Biological effect of far-infrared therapy on increasing skin microcirculation in rats, [redacted] Repeated thermal therapy improves impaired vascular endothelial function in patients with coronary risk factors, [redacted] With regard to your specific issue where the performance of your [redacted] is in question, we can only determine whether the [redacted] is functioning improperly after testing.Should testing indicatethat the [redacted] is in need of repair, it will be done at no cost to youWe have enclosed a return label so your [redacted] can be sent to KoreaThere, they will conduct comprehensive testing on your [redacted] to check its functionality, temperature, etcAfter the testing is complete,if it is confirmed that there was an issue with your [redacted] , it will be repaired and tested beforereturning it to youIf it is confirmedthat there was no issue with your [redacted] ,we will issue a credit (minus initial shipping costs)Please advise at your earliest convenience if you would like to proceed with evaluation and repairAgain, we apologizefor any inconvenience or misunderstanding.Sincerely,Janelle H***Quality Assurance Manager
From: [redacted] Sent: Wednesday, May 20, 1:AM To: M [redacted] Subject: RE: Revdex.com Complaint # [redacted] - Richway International, Inc Dear ***, Richway International & [redacted] have now had several weeks to refund my purchase price as agreedBut it hasn’t happenedThere are probably no commercial benchmarks for reasonable refund turn-aroundsBut RI&BF have certainly gone way past the “prompt” time period I will leave it to your good judgement to decide whether the company needs to be reminded of its obligation at this pointI will let you know when my credit card is credited by the company Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your further assistance Sincerely, [redacted]
I would like to apologize for the lack of clarity in my originalresponse to youMrs [redacted] had opened and read the letterand delegated me to respond.It is our standard protocol to evaluate customer complaints and attempt to determine the root cause of the problem reported Therefore, your letter was routed throughour complaint management system, which is my area of responsibilityWhen Ms [redacted] submitted your complaint, she advised that the ***t priority was to assist you with your concerns about the product you receivedAfter reviewing your complaint, it appeared that the issues you were experiencing may have been due to a possible manufacturing error, based on your statement that the ***at did not appear to be heating properly Our review of your complaintrequired we examineall your elements,which takes time; hence the delay in our communication with you If you feel that the time was extensive, we sincerely apologize.You response stated these main concerns 1) [redacted] technology to produce negative ions and infrared rays 2) ***attest report for negative ions and infrared rays 3) Significance of negative ions and infrared rays generated to have a therapeutic effect.Technology of how [redacted] s produce negative ions and infrared raysNegative ions: An increased voltage combined with a reduced ampere creates static electricityThe static electricity is then transferred to a metallic antenna which generates ions.Infrared Rays: When a metallic surface is coated with mineral oxides and is heated by electric means, the surface will begin to generate infrared rays.The [redacted] uses similar methods to produce negative ions and infrared raysUnfortunately, a deeper explanation is not available as this is part of the company's trade secrets and is considered confidential[redacted] test report for negative ions and infrared raysPlease see Attachments A & B for the test reportsSignificance of negative ions and infrared rays generated to have a therapeutic effectStudies have shown the effects of negative ions and infrared rays at various levels of outputStudies conducted on negative ions have a large range, anywhere from1,- 500,ions pee and vary based on the different testing conditionsThe studies conducted on infrared rays range from near and far infrared, which also vary based on the different testingconditionsClinical tests/studies have not been conducted withthe [redacted] itself.Below I have listed some published studiesthat you may lookinto about negative ions and infraredrays' effects:Negative ion treatment increases positive emotional processing in seasonal affective disorder, [redacted] *iiStress and physiological,behavioral and performance patternsof children under varied air ion levels, [redacted] Biological effect of far-infrared therapy on increasing skin microcirculation in rats, [redacted] Repeated thermal therapy improves impaired vascular endothelial function in patients with coronary risk factors, [redacted] With regard to your specific issue where the performance of your [redacted] is in question, we can only determine whether the [redacted] is functioning improperly after testing.Should testing indicatethat the [redacted] is in need of repair, it will be done at no cost to youWe have enclosed a return label so your [redacted] can be sent to KoreaThere, they will conduct comprehensive testing on your [redacted] to check its functionality, temperature, etcAfter the testing is complete,if it is confirmed that there was an issue with your [redacted] , it will be repaired and tested beforereturning it to youIf it is confirmedthat there was no issue with your [redacted] ,we will issue a credit (minus initial shipping costs)Please advise at your earliest convenience if you would like to proceed with evaluation and repairAgain, we apologizefor any inconvenience or misunderstanding.Sincerely,Janelle H***Quality Assurance Manager