Rick Ball Chevrolet Buick GMC Cadillac Reviews (%countItem)
Rick Ball Chevrolet Buick GMC Cadillac Rating
Address: 2500 Main St, Boonville, Missouri, United States, 65233-3480
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On 12/11/2019, I had my transmission on my 2012 Chevrolet Traverse “rebuilt” in Maryland for $3200. On 12/27/2019, while in Missouri, the transmission had problems. On 12/28/2019, my brother-in-law suggested I take my vehicle to Rick Ball Chevrolet; as he recently purchased a $60K truck from there and was extremely supportive of the dealership’s reputation. I dropped the Traverse off with *** at Rick Ball Chevrolet; he stated he would diagnose the problem that day (28 December). Later that evening he stated it was the transmission and a tech would have to take it apart to see to what degree the problem was. Days later went by with little to no progress; *** (Service Manager) stated he only had 3 techs and the main Tech was out sick. *** stated that sense the main tech started taking it apart, he didn’t want another Tech to have to start from the beginning. This vehicle was at Rick Ball Chevrolet for 9-10 days before any real progress was made.
On 1/6/2020, *** finally had the Traverse fully diagnosed and gave me two options – Option 1) Purchase a new transmission (and labor) for approximately $5700 or Option 2) Purchase a Used transmission and labor for $2700. I agreed to the $2700 used transmission. Transmission arrived the next day on January 7th or 8th and was installed.
I paid $2743.43 on 8 January 2020 to Rick Ball Chevrolet ($1470 Labor, $1148.47 parts and remaining balance was shop supplies and tax). Two days later the transmission messes up again. I contacted Rick Ball Dealership and they stated there is nothing they can/will do.
I took the vehicle to ProLink and they confirmed Rick Ball did not "Flush" the transmission and they broke the hydraulic mount. GM *** later agreed to reimburse me $250 for denying me a warranty that the parts dealer offered. He stated there were 3 mounts broke when they got the car; however admitted he never made any mention about the mounts on the ticket or verbally and let my family drive 1000 miles to Maryland with these issue.
On 12/28/2019 (a Saturday), *** vehicle was brought to our service department with the complaint of a transmission fluid leak. A general diagnosis of an internal transmission issue was determined by the service technician we had on duty that Saturday. *** was contacted and he requested the unit be torn down to inspect the cause of failure. Work was started the following week and tear down did take longer than anticipated as we had staff out with the flu, including the service tech working on this job. Tear down was completed by Friday January 3rd where it was determined internal hard parts in the transmission were broken and it would cost more to rebuild it than the replacement cost of a GM SRTA transmission. The customer was given an estimate for a GM SRTA transmission with a 3 year/100,000-mile parts and labor warranty good at any GM dealer in the country. The customer wanted to know what other options were available and he was giving a quote for a used transmission with a 90-day parts only warranty. *** elected to have the used transmission assembly with the 90-day parts only warranty installed. The work was completed on 01/08/2020. *** paid the repair bill which clearly states that the used transmission carried a 90-day parts only warranty.
Shortly after the vehicle returned to Maryland, where *** resides, *** did contact the shop with concerns about his used transmission not working correctly. He authorized us to contact the GM shop where he took it to have it checked and they advised us it had transmission issues. We provided the shop and *** with the pertinent contact information of the used transmission supplier so a replacement unit could be sent. The GM shop we spoke with advised that their company policy did not allow them to install used parts so *** would have to take it to a different repair shop. The supplier of the used unit had no issues sending a replacement unit at no charge to the shop of *** choice.
*** claims the final repair shop he brought his vehicle to advised him the transmission cooler was not flushed. This is not accurate as I personally witnessed the service technician flushing the transmission cooler as we do with every transmission we replace. Our General Manager, *** spoke at length with *** about this issue and ultimately agreed to reimburse *** $250.00 as a goodwill gesture. All guarantees our repair was sold with were honored and our goodwill gesture of reimbursing *** $250.00 was more than we were/are obligated to do. It was offered as a means to satisfy the customer issue in this case. *** was given the option to purchase a GM transmission with a full parts and labor warranty and declined this option. The option he elected had a parts only warranty through the supplier of the used assembly which is clearly stated on the customer invoice he received. There will be no further offers to resolve this issue as we have already reimbursed *** $250.00 as stated.
***
Service Director, Rick Ball Chevrolet Buick GMC Cadillac
On December 28, 2019 (a Saturday), *** vehicle was brought to our service department with the complaint of a transmission fluid leak. A general diagnosis of an internal transmission issue was determined by the service technician we had on duty that Saturday. *** was contacted and he requested the unit be torn down to inspect the cause of failure. Work was started the following week and tear down did take longer than anticipated as we had staff out with the flu, including the service tech working on this job. Tear down was completed by Friday January 3rd, where it was determined internal hard parts in the transmission were broken and it would cost more to rebuild it than the replacement cost of a GM SRTA transmission. The customer was given an estimate for a GM SRTA transmission with a 3 year/100,000 mile parts and labor warranty good at any GM dealer in the country. The customer wanted to know what other options were available and he was giving a quote for a used transmission assembly with a 90-day parts only warranty. *** elected to have the used transmission assembly with the 90 day parts only warranty installed. The work was completed on January 8, 2020. *** paid tile repair bill which clearly states that the used transmission carried a 90 day parts only warranty.
Shortly after the vehicle returned to Maryland, where Mr. Sosa resides, *** did contact the shop with concerns about his used transmission not working correctly. He authorized us t contact the GM shop where he took it to have it checked and they advised us it had transmission issues. We provided the shop and *** with the pertinent contact information of the used transmission supplier so a replacement unit could be sent. The GM shop we spoke with advised that their company policy did not allow them to install used parts so *** would have to take it to a different repair shop. The supplier of the used unit had no issues sending a replacement unit at no charge to the shop of *** choice.
*** claims the final repair shop he brought his vehicle to advised him the transmission cooler was not flushed. This is not accurate as I personally witnessed the service technician flushing the transmission cooler as we do with every transmission we replace our general manager, ***, spoke at length with *** about this issue and ultimately agreed to reimburse Mr. Sosa $250.00 as a goodwill gesture. All guarantees our repair was sold with were honored and our goodwill gesture of reimbursing *** $250.00 was more than we were/are obligated to do. It was offered as a means to satisfy the customer issue in this case. *** was given the option to purchase a GM transmission with a full parts and labor warranty and declined this option. The option he elected had a parts only warranty through supplier of the used assembly which is clearly stated on the customer invoice he received. There will be no further offers to resolve this issue as we have already reimbursed *** $250.00 as stated.