Rick Hendrick Chevrolet Buick GMC

Review: The low beam headlights on my 2007 grand prix stopped working one night. This is covered under a service recall which clearly states the part ( 36$ at advance auto and a 2 minute fix) will be replaced at no expense to the owner. The service shop insisted that I pay both the diagnosis fee and the full repair cost and that I MAY be reimbursed later if a permanent solution to the problem is found. My experience with this is that you are never reimbursed. This is clearly against what was stated in the recall. They are not honoring the agreement made with GM and the NHTSA for resolution of the defect and trying to profit off of a known safety recall. Meanwhile I have a vehicle with no low beam headlights due to a manufacturers defect which is a huge safety concern.Desired Settlement: I just want the part. I can even install it myself, it's basically a fuse. I want Rick Hendrick Chevrolet to honor the recall agreed to by GM and the NHTSA.

Business

Response:

General Motors has announced a solution for this recall. The customer visited the dealership on Friday, February 5th and the recall work was completed. There was no charge to the customer. Attached is the completed RO. Thank you!

Consumer

Response:

I had reached out to GM corporate to resolve the issue also. The GM help center worked with the myself and the dealer to resolve the issue. This should never have needed to happen. With almost 500,000 vehicles affected by this recall alone the dealer should know how to handle the issue and should not be trying to profit off of a known and accepted VHDA safety defect. This defect left my vehicle unsafe to drive for a week while I waited for a resolution. I hope that my issue remains public so that consumers are not taken advantage of.

Regards,

Review: We purchased a certified pre-owned [redacted] on 5/23/15. As of today, we are less than 5 months into owning the vehicle. I had the oil changed on 10/19/15 at Express Care in South Boston VA. It was recommended that we replace the battery as the battery was tested and measured 332 CCA (cold cranking amps) and should have tested & measured at least 550 CCA. This may very well be the original battery. I spoke with 2 people at the dealership (mgr of pre-owned sales {i think} & Mike) and they could not tell me what the battery tested and measured at the time it was purchased, only that it passed. I asked what measurement constitutes passed & what measurement constitutes failed. No one could give me an answer. I have since left 2 messages, 1 on 10/19/15 & 1 on 10/20/15 for someone in management to call me & I have yet to receive a call. FYI: we live almost 2 hours away.Desired Settlement: I would like dealership to purchase new battery.

Business

Response:

We have contacted the customer in regards to the

battery in her [redacted]. Every pre-owned vehicle at our dealership

must pass a rigorous 164-point inspection. This particular pre-owned vehicle

passed every aspect of our inspection. An extended warranty was offered to the

customer when she purchased the vehicle in May. This extended warranty covers wearable

items including the battery. However, the customer declined the extended

warranty purchase. Since the battery is a wearable item, the current low

reading may be attributed to the customer leaving on a light or a door open in

the vehicle over the past 5 months that she has owned the vehicle. However, we

are willing the replace the battery for this customer as a sign of good will.

We contacted the Express Care in South Boston, VA that the customer stated she has recently

visited. They quoted us $117.93 for parts and labor to replace the battery. We

immediately contacted the customer and offered to send her a check for $117.93

after she sends us a receipt from Express Care that the service was performed.

The customer has not sent us a receipt yet, however, as soon as she does so we

are more than willing to mail her the check for $117.93.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: A few months ago I came into this facility to get a state required safety check on my car, & to have them address a safety Recall issue that I was notified about. Since then I have been receiving phone calls & letters from this dealer demanding that I buy a new car from them & sell them my car. I asked them not to call me & when they did not stop I had to change my phone number. Still I continue to get letters from them that are harassing & threatening. The letters all say that they want to buy or purchase my car & the most recent letter from this dealership, where someone named [redacted] writes things like "I need it now!" & "You will be pleased with my aggressive offer!". I have sent letters asking this dealership to stop contacting me but today's letter proves that they continue to ignore my requests.Desired Settlement: I would like all salespeople from this dealership to stop contacting me. & I want no one from this dealership to ever contact me again regarding demands to buy my vehicle or coerce me to buy a vehicle from them.

Business

Response:

Thank you for bringing this to our attention and I'm sorry that this happened. [redacted] was recently purchased by [redacted] on October 1, 2014. Since the original problem occurred on June 30, 2014 and complaints were made on 7/1 - 7/3/2014 while this dealership operated as [redacted], I had not received notification that this customer wished to be removed from Hendrick's marketing communcations. However, since receiving this Revdex.com request I have immediately removed the customer's name and address from our database and they will not receive any furthur communcation from us regarding their vehicle. Please allow 30 days for this process to complete. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I took my truck to the collision center at Rick Hendrick on 5/11 in Richmond after it had been in an accident. Since then they have come back with 4 supplements. Each time, there has been an issue with the Hendrick team submitting the proper paperwork so that [redacted] will pay for the rental truck I need for work. I have spoken with Jeff [redacted] on several occasions, although he is hard to get in touch with. He says he will submit the necessary documents, but it does not seem that he has done so. From what [redacted] has told me the repairs to my truck have been delayed because Mr. [redacted] has not sent them the proper paperwork. The tipping point for me has been that my rental truck was not paid for by [redacted] because Mr. [redacted] has not followed up on his end properly, causing my personal credit card to be charged $574.92. I have attempted to contact the collision center during both "business hours" & now in desperation, on the weekend, only to be told that no one is in that can help.Desired Settlement: I need Rick Hendrick Collision Center to complete & submit the proper paperwork to [redacted], so [redacted] will pay for & extend my rental. I also need for Hendrick to complete to work on my truck.

Business

Response:

Thank you for your email. I'm sorry that this happened. We have contacted the customer since receiving this alert. All appropriate paperwork was sent to [redacted] on 06/18/2015 and the Adjustor was also notified of what we found when we were correcting the rear alignment - which is the rear axle housing is bent. The axle housing should be coming in by 06/23/2015 or 06/24/2015. We have not recieved correspondence back from [redacted] advising that they have received our paperwork. Our Collision Center Manager has spoken to the customer after a few exchanges between the customer, our management team, and our receptionists. Please let us know if there is anything else we can do to help! Thanks.