I have never been so disgusted with a place of business or service professional as I have with Rick Monz Plumbing Run away from this business as fast as you canI scheduled an appointment for an appliance install weeks in advanceOn the date of install I called to verify that he was still coming to install my appliance When I called he acted like he had no idea; however, he did eventually say I was on his book for later that day Forward to 5pm that day and he had not shown up so I called to ask when he would be coming to install He then said "I told you I would come today or tomorrow." To which, I said, no you said you would come later today I also told him I had made this appointment with Molly two weeks ago to ensure that I would have an appointment on the books and be serviced He said he may be able to get to me the following week now, to which, I said my expectation when I made an appointment is that you would follow through and come on the day in which the appointment was made, and if not, then you would have communicated that you needed to reschedule He then told me again maybe next week, and if I didn't like that, I could find somebody else and hung up on me I proceeded to call back and was immediately put to voicemail I left a voicemail asking for a return call from Molly to help me understand how I made an appointment, but was instead treated this way by Rick? I do not expect to hear back at this pointRick is very unprofessional and rude I would never recommend him and hope you never have the same awful experience He was contracted through my Home Warranty company I was able to contact them and ensure that he is no longer an option for other home owners to use, so they do not get stuck dealing with a person who is ungrateful, rude, disrespectful, and unprofessional Please Pittsburgh do yourself a favor, and use any other service beside Rick Monz Plumbing
I have never been so disgusted with a place of business or service professional as I have with Rick Monz Plumbing Run away from this business as fast as you canI scheduled an appointment for an appliance install weeks in advanceOn the date of install I called to verify that he was still coming to install my appliance When I called he acted like he had no idea; however, he did eventually say I was on his book for later that day Forward to 5pm that day and he had not shown up so I called to ask when he would be coming to install He then said "I told you I would come today or tomorrow." To which, I said, no you said you would come later today I also told him I had made this appointment with Molly two weeks ago to ensure that I would have an appointment on the books and be serviced He said he may be able to get to me the following week now, to which, I said my expectation when I made an appointment is that you would follow through and come on the day in which the appointment was made, and if not, then you would have communicated that you needed to reschedule He then told me again maybe next week, and if I didn't like that, I could find somebody else and hung up on me I proceeded to call back and was immediately put to voicemail I left a voicemail asking for a return call from Molly to help me understand how I made an appointment, but was instead treated this way by Rick? I do not expect to hear back at this pointRick is very unprofessional and rude I would never recommend him and hope you never have the same awful experience He was contracted through my Home Warranty company I was able to contact them and ensure that he is no longer an option for other home owners to use, so they do not get stuck dealing with a person who is ungrateful, rude, disrespectful, and unprofessional Please Pittsburgh do yourself a favor, and use any other service beside Rick Monz Plumbing