From: Date: Tue, Jan 26, at 10:AMSubject: Complaint #***-*** and *** ***-UpdateTo: "[email protected]" Dear Revdex.com: We wanted to reach out to you to provide some new information regarding our complaint about Beltway DoorsAfter
three phone requests, LC*** did credit our *** the $deposit they took without getting our authorization to proceedThe *** company confirmed this yesterday afternoonBeltway failed to address the fact they pressured us to repair/replace a garage door which was not broken including all springs and cables. *** Garage Door reattached the cables free of charge when they came out to do an estimate on Thursday January and he said there was nothing wrong with the mechanics of the doorHe also said the springs, cables were new. The door is not insulated, but it works.LC*** of Beltway hung up on me late Friday after telling me about the credit which posted earlier this weekHe would not discuss the motor repair from April and again acted as if he had no recollection of that transactionOur concern is as follows, Beltway charged us $to replace the garage door motor back in April 2015. The cables and springs were also replaced, and in January 19, 2016, they then suggested to replace the same cables and springs which were just replaced by them six months earlier! Brent said they were "old"...not hardlyThis included the metal wheelwhich slides on the trolley to open and close the door. According to other local companies, the fair price for a *** motor is between $and $It is apparent this company typically charges double market price and pretends items are broken to boost their salesUnethical and fradulent. We would like to get $back for the over payment in April and also, $in damages for misleading us twice regarding what was really going on with our doorIt has caused me stress and worry.I am disabled, unable to work, have psorioatic arthritis, spondylditis, scolosis and two hernaited discs, but not receiving disability, major home repairs are a financial hardshipfor my familyThis company preys on people who are vulnerable. We are grateful *** was honest and gave us a true assessment of our situation Thanks you for your time and attention,*** *** *** *** *** *** *** ***Rockville, MD ***###-###-####
From: Date: Tue, Jan 26, at 10:AMSubject: Complaint #***-*** and *** ***-UpdateTo: "[email protected]" Dear Revdex.com: We wanted to reach out to you to provide some new information regarding our complaint about Beltway DoorsAfter
three phone requests, LC*** did credit our *** the $deposit they took without getting our authorization to proceedThe *** company confirmed this yesterday afternoonBeltway failed to address the fact they pressured us to repair/replace a garage door which was not broken including all springs and cables. *** Garage Door reattached the cables free of charge when they came out to do an estimate on Thursday January and he said there was nothing wrong with the mechanics of the doorHe also said the springs, cables were new. The door is not insulated, but it works.LC*** of Beltway hung up on me late Friday after telling me about the credit which posted earlier this weekHe would not discuss the motor repair from April and again acted as if he had no recollection of that transactionOur concern is as follows, Beltway charged us $to replace the garage door motor back in April 2015. The cables and springs were also replaced, and in January 19, 2016, they then suggested to replace the same cables and springs which were just replaced by them six months earlier! Brent said they were "old"...not hardlyThis included the metal wheelwhich slides on the trolley to open and close the door. According to other local companies, the fair price for a *** motor is between $and $It is apparent this company typically charges double market price and pretends items are broken to boost their salesUnethical and fradulent. We would like to get $back for the over payment in April and also, $in damages for misleading us twice regarding what was really going on with our doorIt has caused me stress and worry.I am disabled, unable to work, have psorioatic arthritis, spondylditis, scolosis and two hernaited discs, but not receiving disability, major home repairs are a financial hardshipfor my familyThis company preys on people who are vulnerable. We are grateful *** was honest and gave us a true assessment of our situation Thanks you for your time and attention,*** *** *** *** *** *** *** ***Rockville, MD ***###-###-####