Rick's Discount Carpet & Floorcovering

1/14/2014This letter is to respond to the last complaint with [redacted] ***Her job has been completed to her full satisfaction.Thank you Jeanette P

I am extremely disappointed with this storeI put down a deposit of almost $to have sisal carpet put on my stairsI made it very clear to the sales person that I wanted to do this rather quickly since my house was going to be rented to a couple with a baby and I was nervous about the slippery wood stairsLong story short, after reading a lot of mixed reviews about sisal on stairs, I contacted the manufacture of the particular rug I orderedThe manufacture wrote me back and said that they did not recommend putting that rug on my stairs due to problems with tripping and fallingAfter reading that I called Rick's carpet to cancel my orderWell here we are many weeks later and they still have not credited my card! I keep contacting them and I keep getting the same lax response saying they will contact their finance dept againWhat is going on here? Are they going out of business? Inwas even going to select another carpet, but I am taking my business elsewhereI do not trust this business

If you are looking for flooring, please go else ware!!! My first impression when I walked into the store was goodThey were very helpful in showing us the products and providing pricingThe issues we found with Rick’s were realized after we purchased the productWe found a product at another flooring store at a better price and wanted to cancel our order with Rick’sUnfortunately, our contractor had already placed the order (without verifying with us)Not a fault of Rick’s…it is stated in their contract that all purchases are final once the order placed through the warehouse They will not refund your money once you place the order, no matter what! When we called to cancel the order they said the order had already been shippedWe found out later by calling the warehouse that that wasn’t trueThey could have cancelled the order but didn’t, instead they told us that it had shipped…again not true Several months later we went back to Rick’s to use our $line of creditWe purchased tile flooring for our bathroom and hallwayWe agreed upon a date to pick up the product (a week later)Arrived for pick up, product wasn’t on site for pick-upSales Rep said that they would personally deliver it by the end of the dayNever showed up and had to call back the next dayAgain, they provided no explanation why they didn’t show up but said they would bring it by the end of the day againThey showed up and dropped off the tile but did not have the 50lbs of grout that was also on the orderShe questioned my order so I had to show her my copyShe apologized and placed the blame on someone elseSomeone else came back the next evening to drop off the grout but only brought 15lbsI am still calling their office to receive the rest of my order….it is ridiculous! On top of that, the contractor that is placing the tile in our bathroom showed me that many of tiles are broken!!! Please don’t waste your time with this business!!! There are a lot of business in this area that provided a much better product and service!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Initially, I really wanted to work this out and have the flooring installed In view of the fact that the company put an unnecessary hold on the project in August 2008, taking our money with no intention of installing the flooring, and the difficulties we have had trying to get the flooring installed over the past few months, I have a complete lack of trust in Rick's and am requesting a full refundThe flooring invoice indicates that we have paid $14,to be applied to the flooring installation Since reviewing the Rick's 'transaction' records for the deck completion, it appears that we overpaid $on the deck project in This totals $16,I just discovered this overpayment in early October Because of their harassment about check #***, I went back and reviewed the transactions records Rick's has always known check # [redacted] was paid in and that they accepted the overpayment in January 2009, but still tried to force us to pay more money to get the flooring installedRick's Home Improvement does not even exist anymore The response from the company indicates that they are reading my blog where I have posted the Rick's transaction receipts, paid flooring invoice and canceled check I will include copies here for you to review Initially, before I filed the complaint with the Fairfax County Consumer Affairs Department, I thought this could be worked out But I see in the response that you forwarded, that they want to install the flooring and charge a difference for the "current costs of this work" They seem to still be avoiding an honest and straightforward response They have taught me not to trust what they say At the very least, I cannot accept their response without cancelation of the June 17, This is the hand written materials list dated 8-23-confirming that we ordered solid oak flooring in This is the type of flooring we want I need to know that they are honoring the original contract for the delivery of cartons of the Bella Rosa/Meade solid oak wood flooring and installation in all the rooms/areas specified in the original contract - except the kitchen Underlayment is not specified in this document and according to the manufacturer, must be put down before the flooring is installed and needs to be provided by Rick's I think it is only reasonable to get these specifications in writing as part of the settlement if a refund cannot be provided I also expect the family room floor to be leveled to the height of the adjacent hallway flooring as part of the original flooring contract, since the difference is visible to the human eye and obviously known when they gave us the original estimate Since Rick's had no justification to put a hold on the installation in 2008, there will be no adjustment for current costs Since Rick's will not be installing the flooring in the kitchen, they will be saving on installation I am not working right now, which is why I have the time to spend on getting the flooring done I could not have done all this while I was working over the past few years I want to go back to work, but have to get this resolved first I am as anxious as Rick's to resolve this issueI plan to picket the Rick's Manchester Lakes location and hand out fliers with the blog and [redacted] links over Veterans Day weekend, but would rather have this settled and take down my blog and reviews by then I thank you for your assistance in resolving this matter Please let me know if you need further information Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The order was placed on the 28th of April, and was changed the very next dayThey stated that we would be refunded the difference as soon as work was completeInstead, it took almost two months of our constant calling and requesting a refund, including having the person that referred them go into the store in person to attempt to get our money backThis company kept of our dollars for almost two months, and only after extensive work on our side sent us a checkWe have never received a discount for the trouble, or even the common courtesy of an apology from the companyWe do not accept this response, as other potential customers should be aware of these shoddy business practicesIf I had known it would take this much effort to get money returned for services not rendered, I would have never done business with them in the first placePlease tell me the Revdex.com recognizes this as an unresolved issue Regards, [redacted]