Rick's Lawn and Tree Service, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I realize that this dispute will not be settled through the Revdex.com website I would be happy to let a judge decide the outcome Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I wanted to give this company a chance to do the right thing Clearly they are not interested Please post this information so that no other consumer makes the mistake that I did There are Rick's Tree Services, make sure you know which one you intend to do business with Regards, [redacted] **

Our company is Ricks Tree Service, and has been since Not sure what the person is referring to when they claim we are misrepresenting ourselves? I assure you we are the real Rick's Tree ServiceI believe the Revdex.com can attest to that since we have been an accredited member for over years So that part makes no sense, so I do not know how to respond to thatIn regards to the free estimates, all estimates are freeThis customer signed a contract and gave us a deposit to secure the job, price, and a work dateThey decided to cancel after the day right to rescission dateI explained to them that that is not how the law worksAs business owners we are to comply with all laws that are to protect consumersIn this situation, the law was to protect the business ownerThat's why we have laws, and that why we take depositsMy question to the customer is, what is the point of signing a contract and giving a deposit if in the end, you don't think it should mean anything?I just doesn't make sense to me? I believe this is a matter for the court system, not the Revdex.com, as no work has been done here

Our company is Ricks Tree Service, and has been since Not sure what the person is referring to when they claim we are misrepresenting ourselves? I assure you we are the real Rick's Tree ServiceI believe the Revdex.com can attest to that since we have been an accredited member for over yearsSo that part makes no sense, so I do not know how to respond to thatIn regards to the free estimates, all estimates are freeThis customer signed a contract and gave us a deposit to secure the job, price, and a work dateThey decided to cancel after the day right to rescission dateI explained to them that that is not how the law worksAs business owners we are to comply with all laws that are to protect consumersIn this situation, the law was to protect the business ownerThat's why we have laws, and that why we take depositsMy question to the customer is, what is the point of signing a contract and giving a deposit if in the end, you don't think it should mean anything?I just doesn't make sense to me? I believe this is a matter for the court system, not the Revdex.com, as no work has been done here

The service was not done as requested we ask them to cut down the hedges around the property as low as possible. It was not done so we called to complain and another associate came out and said they could not be cut lower which we feel as though they could have been cut lower we have had this property for years and they have been trim lower than what they are now. This company has very poor customer service.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The business refused to engage with our complaint. I request that it be added to their record along with the fact that it was not resolved. Thank you. Regards, [redacted]

Gary has tried to reach out to the customer to discuss This is the information from the written proposal“TREE SERVICE $2,200.00Remove bushes and scrub trees in frontGrind StumpsRemove Vines and Ivy from Dogwood in frontRemove Vines and weed trees left sideRemove Mulberry weed left rearRemove Vines from rear of houseJOB DISCOUNT ($150.00) coupon STUMP” It clearly states to remove bushes and scrub trees in front which from the sounds of her email she directed him to remove all junk trees From the pictures I see of her house, that is really all that I see out front In regards to the vines, I would like to see some pictures of what she is describing as not being completed This job has been completed for over a month now and never once has she contacted our office directly Thank you,Mary [redacted] M [redacted]

As I stated earlier, we handled this matter in compliance with the PA HIC lawsThis matter is something that should be taken up in court and not the Revdex.com

*** *** hired our company, signed an agreement, gave us a depositSo we planned our schedule for the week revolving around here jobWe grouped other jobs in the area together to make it work for our scheduleWe called her the night before to confirm, and she told us she already had the work
done by someone elseWe kept the deposit, as that is the point of a deposit, to secure the time frame with our company for a jobWe incurred expense, and had a very ungeographically organized next day because of her actionsShe asked for he money back, I said I didn't think that was in order with the expense we incurredRespectfully I believe this is a matter that should be taken up in front of a district justice of the peace, to decide

I now reject to the rejectionThe contract is black and white, and that is why we call them contractsWe are not hiding behind itWe are enforcing itWe are not threatening legal actionWe have in fact filed suitBecause this matter is now in the hands of the court, we cannot and should not be discussing it on the internet

Our company is Ricks Tree Service, and has been since Not sure what the person is referring to when they claim we are misrepresenting ourselves? I assure you we are the real Rick's Tree ServiceI believe the Revdex.com can attest to that since we have been an accredited member for over yearsSo
that part makes no sense, so I do not know how to respond to thatIn regards to the free estimates, all estimates are freeThis customer signed a contract and gave us a deposit to secure the job, price, and a work dateThey decided to cancel after the day right to rescission dateI explained to them that that is not how the law worksAs business owners we are to comply with all laws that are to protect consumersIn this situation, the law was to protect the business ownerThat's why we have laws, and that why we take depositsMy question to the customer is, what is the point of signing a contract and giving a deposit if in the end, you don't think it should mean anything?I just doesn't make sense to me? I believe this is a matter for the court system, not the Revdex.com, as no work has been done here

She gave us a deposit for work to be doneThe point of a deposit is to secure the job for both partiesI'm confused as to why she thinks I am not understanding the idea of a signed agreement and a deposit?????? Forget about our other companyThe mulch connectionThat is a partnership with other peopleI am not in a position to give away their materials.I believe this is a matter for a court, not the Revdex.com

Gary has tried to reach out to the customer to discuss. This is the information from the written proposal. “TREE SERVICE $2,200.00Remove bushes and scrub trees in frontGrind StumpsRemove Vines
and Ivy from Dogwood in frontRemove Vines and weed trees left sideRemove Mulberry weed left rearRemove Vines from rear of houseJOB DISCOUNT ($150.00) coupon STUMP” It clearly states to remove bushes and scrub trees in front which from the sounds of her email she directed him to remove all junk trees. From the pictures I see of her house, that is really all that I see out front. In regards to the vines, I would like to see some pictures of what she is describing as not being completed. This job has been completed for over a month now and never once has she contacted our office directly. Thank you,Mary *** M***

Our company is Ricks Tree Service, and has been since Not sure what the person is referring to when they claim we are misrepresenting ourselves? I assure you we are the real Rick's Tree ServiceI believe the Revdex.com can attest to that since we have been an accredited member for over years
So that part makes no sense, so I do not know how to respond to thatIn regards to the free estimates, all estimates are freeThis customer signed a contract and gave us a deposit to secure the job, price, and a work dateThey decided to cancel after the day right to rescission dateI explained to them that that is not how the law worksAs business owners we are to comply with all laws that are to protect consumersIn this situation, the law was to protect the business ownerThat's why we have laws, and that why we take depositsMy question to the customer is, what is the point of signing a contract and giving a deposit if in the end, you don't think it should mean anything?I just doesn't make sense to me?
I believe this is a matter for the court system, not the Revdex.com, as no work has been done here

The P*** family want to thank you Rick's Lawn and Tree Service Your crew was friendly, professional, knowledgeable and only wanted to please us the customer I commend each and every one on the crewWe are extremely pleased with the results We will recommend your company We will also use your services again!

The service was not done as requested we ask them to cut down the hedges around the property as low as possibleIt was not done so we called to complain and another associate came out and said they could not be cut lower which we feel as though they could have been cut lower we have had this property for years and they have been trim lower than what they are nowThis company has very poor customer service

I spoke to *** *** last nightI explained to him that we did what was written on our agreementHe explained that he didn't realize what he had signedWe both appologized to each other, and he made full payment for the work we did at his houseThe conversation was very cordialI don't belive
there is anything further to act in this situationIt looks like this was files before we had spokenAs far as I know the situation has been resolved as best possible at this point.Rick m***

We had some large trees that needed to be removed, and these trees bordered a very busy street and were somewhat tangled up in telephone pole supports, so this was a difficult job Rick's Tree Service gave a reasonable price for the job, and got this difficult job done in one day, including removing all tree trunks and debrisThey did an excellent job and were courteous and professional We highly recommend Rick's Tree Service for any tree removal job

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I realize that this dispute will not be settled through the Revdex.com website. I would be happy to let a judge decide the outcome
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I wanted to give this company a chance to do the right thing Clearly they are not interested Please post this information so that no other consumer makes the mistake that I did There are Rick's Tree Services, make sure you know which one you intend to do business with
Regards,
*** *** **