Rick's New & Used Home & Office Furniture

The chair was a new [redacted] brand recliner purchased on the afternoon of 7/22/after they tried several modelsWe loaded the chair they chose, not one out of the box [redacted] called on 7/23/telling me the recliner purchased was a piece of st and demanded me not to cash her check I informed her the check went into our bank on 7/22/ [redacted] said she would stop payment on the check and return the recliner on 7/25/then hung up on meA short time later she called back saying how big of crooks we are and she will be taking us to small claims court and turning us over to you the Revdex.comOn 7/24/her husband called wanting to resolve this issueI informed him I own as do my parents and friends the same make and model and never heard of one falling over in the past years of selling [redacted] ChairsI at that time offered him trade out for the chair which we had just unboxed or in store credit for the total amount spent, but we do not ever give cash backIt is posted on their ticket, plus right above our desk where they paid, also above all exits is posted "sorry no cash refunds"He then became angry and asked if we wanted to do this the easy way or the hard wayHe stated he will be turning us over to the Revdex.com and taking us to small claims courtI replied I have an A+ rating with the Revdex.com and have had conflicts in yearsOne small claims court appearance in the same amount of time, which went in our favorI consider this chair used at this time and will not exchange or give in store credit

Complaint: ***
I am rejecting this response because: His stories, and response keep bouncing around like a tennis ball. No he never offered an in-store credit. If he had why would I do business with a man that doesn't sell quality and doesn't stand behind his products. The warranty is no good as the manufacture says the retailer is the one to contact for help. Ha. No help there. Yes he did yell at me, and told me very loudly that he does not stand behind his products. He has a no return, no refund policy. He doesn't make aware this policy before the buyer walks out the door, and if there is a problem it is theirs and not hisWhat kind of a *** is this guy?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: When I called him in less than hours after the purchase to tell him the chair easily falls over on it's side and I wanted to return it for a refund, he started an outrageous rant about he never takes anything back and there are no refunds. I told him I would put a stop payment on the check. I went immediately to the bank by 9:that morning and he had already electronically cashed it. This would not happen from a reputable dealer like *** *** or any other reputable dealer. The warranty card on the chair from the manufacture says the DEALER will handle all warranty claims. This is not about anything other than the chair is built with a poor design and falls over easily. It is a hazard to the seniors in my family including myself. At the store the *** are all lined up so that the only way to test it is to sit, push it straight back and then back up. They are crammed in so tight that it is impossible to know if they are a falling over hazard. Consumer protection service needs to have these *** recalled, that's how dangerous they are. I will wheel this chair into court and show proof of the falling hazard if necessary but it will not be accepted in my home, and I will not accept a loss for purchasing it. He can resolve this the fair, honest, good business man way or we can continue to a court date. Those are his options.
Regards,
*** ***

I never raised my voiceWe do not give cash refundsI have sold 100's of *** recliners without anyone saying they fall overOn 7/24/the customers husband was offered a full in store credit which at this time is not being offered. In years I have never had a problem like thisShe has contacted *** at *** *** Inc. and we all have agreed she has buyers remorseThanks Rick

The chair was a new *** brand recliner purchased on the afternoon of 7/22/after they tried several models. We loaded the chair they chose, not one out of the box. *** *** called on 7/23/telling me the recliner purchased was a piece of st and demanded me not to cash her check
I informed her the check went into our bank on 7/22/*** said she would stop payment on the check and return the recliner on 7/25/then hung up on meA short time later she called back saying how big of crooks we are and she will be taking us to small claims court and turning us over to you the Revdex.comOn 7/24/her husband called wanting to resolve this issueI informed him I own as do my parents and friends the same make and model and never heard of one falling over in the past years of selling *** ChairsI at that time offered him trade out for the chair which we had just unboxed or in store credit for the total amount spent, but we do not ever give cash backIt is posted on their ticket, plus right above our desk where they paid, also above all exits is posted "sorry no cash refunds"He then became angry and asked if we wanted to do this the easy way or the hard wayHe stated he will be turning us over to the Revdex.com and taking us to small claims courtI replied I have an A+ rating with the Revdex.com and have had conflicts in yearsOne small claims court appearance in the same amount of time, which went in our favorI consider this chair used at this time and will not exchange or give in store credit