I have nothing but rave reviews for Ricks PlumbingMike came on time , was very courteous and professional, and did an excellent job on my outside shower repairsThis was my 2nd job I've had Ricks Plumbing do, and I am very satisfied.,
We had the pleasure of having Scott come out to do several plumbing repairs and install some new fixtures for us recentlyNot only was Scott very knowledgeable, he worked quickly and neatlyHe even put up with our little dog trying to bite him! lol I would not hesitate to recommend Scott & Rick's Plumbing to all of our friends and neighbors in need of any plumbing work they need doneGreat job!
MrsWellner,
As I stated before we have done work for you several times over the years and you were charged an hourly rate every time. I can understand you being confused as to what our rate might be because it has gone up over the years but there was going to be a fee. The $diagnostic fee is always waived if you agree for us to do the work. This has been our policy for several years now. After agreeing to do the work is when the hourly fee becomes effective.
Second, I find it hard to believe you would have known what rebuild kit to go and buy. My tech is stating that you never offered to go and buy anything. One of our options was to leave and go purchase a rebuild kit and we gave you a ballpark of about how much that might be. You declined that offer and the only suggestion left was to replace the washers on the existing stems. If you knew you needed a rebuild kit than I ask why you hadn't purchased it before us coming out to do the repair.
As far as, the extra work on the water main our company policy is to educate our customers of a potential problem. The water main shut off valve is the first place a homeowner would go in the event of the emergency to shut the water off to the house. When an old valve doesn't work or hold it can mean thousands of dollars in damage. We try to make sure all of our customers have a good reliable water main shut off valve. We also point this out before we ever shut an old valve because there isn't a guaranty the valve will open back up. This is so you are aware of the situation. You were made aware of the valve’s potential problems with no obligation.
Lastly, we ultimately want all of our customers to be satisfied and we take our reputation in the community seriously so we will refund you the $that you feel will make this right. Please know this though; I have a dedicated person in my office to answer the phone and book calls and an answering service to take my calls after hours. I go out of my way to return all of my calls. Returning calls I take very seriously as it is the lifeblood of my company. I did not receive a call from you. I appreciate you taking the time out of your day and coming to my office to discuss your problem. I thought we had resolved the issue by applying a discount on the water heater you needed changed out. If there was still a problem and I never called you back after visiting my office, than why not stop back by to discuss the problem further?
I will consider the matter resolved and I will send you a check in the mail. There will be no discount applied to any future work done to replace your water heater.
Thank You
Rickard GJurzyk Jr
Working with Ricks Plumbing Service has always been a positive experienceJuliette ,who answers the phone and questions so expertly,is lovely and personableHer follow up is fantasticMike came and installed a new water heater for us the other day He was pleasant and productive and his timing was excellentI love how they wear clean rubber shoes in the house so they don't bring in the snowHe was even solicitous of our dog! He gave us a price for the job and honored that priceI never hesitate to call RicksAll there workers are professional and reliable
We had our second plumbing emergency handled smoothly and professionally todayOn both occasions Rick's plumbing sent technicians who are courteous, articulate, and highly skilled
*** from *** *** I've been using Rick's for years, being introduced through a friend who used him in the barter system I am not a barter account The repair service has been very good, prices have been fair, they are prompt to come over, they don't over diagnose or find worse-case to repair unneeded projects, and if the issue persists they have come back and re-examined it at no charge I am comfortable using them
Had issue with pipe going out from sump pumpCalled up Rick's Plumbing, service man Dan P came to the rescueHe provided options, and tried his best to work with me to pick the approach that makes the most senseAlthough the option was for "one-pass", he did a couple of times to ensure the pipe got cleanedNo overcharge, gets the job done rightWay to go Rick's Plumbing!
I had no hot water and my furnace was kicking on and off constantlyI decided to call Rick's because they were on the website for my furnace brandI AM SO GLAD I DID!
First of all, they were able to send someone out the very next morningSecond of all, the service pro they sent was AWESOMEDan P*** was pleasant, explained everything to me, and was efficient and organizedI could tell he knew what he was doingHe blew the previous people I've had servicing the furnace out of the waterMy repair was pricey but I knew that what he was taking care of was taken care of rightI won't hesitate to call Rick's again for my furnace, and will surely use them for any plumbing needs I have in the futureThey have gained my business for sure
Dear Revdex.com,
In regards
to complaint #
#222222;">MrsWellner
Canterbury
Ln
Milford, CT
MrsWellner has been a customer of ours since 2008. MrsWellner contacted us about a dripping tub/shower
faucet at Canterbury Lnin Milford, CT.
When we book a call we let all of our customers know that there is a
$charge to come out and diagnose the problem and if we do a repair the
$fee is waived. We then try to
give an upfront price if we can If we
can't give an upfront price we let them know our hourly rate is $an
hour. This price is also mentioned at
the time the call is booked.
Our service tech, Scott, diagnosed the problem and brought
to MrsWellner’s attention that the diverter was very old and that it may be
difficult to repair. He suggested that
the old diverter be cut out and changed to a new single handle diverter that was
pressure and temperature balanced. This
new valve would provide safety for her elderly mother MrsWellner stated that she wanted to replace
the diverter with the same diverter that was there, however, we could not
replace the diverter that was there with the same diverter because it doesn't
meet code. So our tech discussed the
other two options with her. One option was get a rebuild
kit for the valve; in that case he would have had to go to get parts and
return She did not want him to do that
The last option was to replace the
gaskets on the original stem but he told her that we could not guarantee that
it would work due to the age of the valve She gave me the go ahead to try that fix
He proceeded to shut the water off to the house also making Mrs
Wellner aware that the shut off valve was old and should be replaced soon, possibly
when we replaced the water heater. He explained
to her that because of the age of the valve it may not hold or might not open
back up. We explain this to all of our customers
with older shut off valves before closing them.
He then took the diverter apart and found that the washers were broken
and partly missing. He replaced the
washers with new washers, greased the stems and put the diverter back together. He turned the water on to the house and
tested the diverter. The drip had
stopped and the diverter seemed to be working properly
MrsWellner came into our office later to complain about
the price for the repair. I explained to
MrsWellner that we would give her a coupon for $off her water heater
installation that we had already given her a price for. We were working on getting her financing for
the water heater because she couldn't afford to pay it all upfront. When she came into the office, MrsWellner
never stated that the repair wasn't working and that hot water wasn't coming
out of the diverter or the hot water wasn't staying on. If she would have said there was another
problem or felt there was the same problem we would have gone back and tried to
remedy the situation. We have been in
business since and pride ourselves on making sure our customers are
satisfied.
We have serviced MrsWellner four times in the last six
years. I would hope she has been
satisfied with ours services each and every time and that’s the reason why she continued
to call us back
In Closing, if MrsWellner told us about the continued
problem I would have sent Scott back. I
can’t make my customers satisfied if I don’t know there is a problem. Being a fair business man I reduced the price
of MrsWellner’s future water heater installation by $when she
complained about how much our service cost.
I can't refund MrsWellner her money because I wasn't given
a chance to resolve the problem. The
fact that she hired another contractor to fix the problem was her own decision. I'm sorry MrsWellner feels she was mistreated, but I assure you it wasn't our goal.
Thank You
Richard G Jurzyk, Jr
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10032811, and find that this resolution is satisfactory to me.
Please Note: This company has come in as the lowest bidder on a city contract to install a new gas hot water heater in our homeHowever, I will not have them commence work until I receive the promised refund check of $
Sincerely,
Suzanne Wellner
We have been using Rick's Plumbing Service since They are always prompt, professional, and leave the job cleanDanny installed a new reverse osmosis filtration system, dedicated faucet, and new sink basket todayWe recommend Rick's to anyone in the Milford CT area who needs a plumber
I found Rick's Plumbing through the Energy-Saving Website onlineI was in need of a plumber to come out to hook up our new gas fireplaceScott did a great job! He was so kind and sweet to have in my homeHis work was very thorough and he worked so neatly in my home (which I really liked a lot!)Great experience and I would use this company again
Excellent service!! Very prompt and trustworthyThey were able to solve my problem even though our system was old and required older partsGreat to talk to and didn't make me feel stupid when explaining the issue and how things needed to be fixedWill definitely use Ricks again with future issues!
Great serviceScheduled to arrive between and AM, arrived around 9:Quickly analyzed what had to be done and had the job done within an hourAlso carried the new (heavy) vanity I bought to the bathroom upstairs where the work was being doneI have used them previously for moving washer and dryer to basement with new plumbingGreat work both timesI will definitely use them again
My husband and I are extremely pleased with the service we receive from Scott at Rick's Plumbing He is on time, courteous, personable and skilled He has fixed our plumbing a few times now and we are so satisfied with his service, we won't go anywhere else
Our experience with Rick's Plumbing Service has simply been excellent On two separate occasions service personal arrived promptly as scheduled, took time to fully assess the problem and presented cost effective alternatives The quality of service was excellent with neat & clean pipe joinery work, that solved our problem/s Cost for service was very reasonable We would not hesitate to use Rick's Plumbing Service in the future
I have nothing but rave reviews for Ricks PlumbingMike came on time , was very courteous and professional, and did an excellent job on my outside shower repairsThis was my 2nd job I've had Ricks Plumbing do, and I am very satisfied.,
We had the pleasure of having Scott come out to do several plumbing repairs and install some new fixtures for us recentlyNot only was Scott very knowledgeable, he worked quickly and neatlyHe even put up with our little dog trying to bite him! lol I would not hesitate to recommend Scott & Rick's Plumbing to all of our friends and neighbors in need of any plumbing work they need doneGreat job!
Really appreciated Scott's rapid response and professional handling for our plumbing needsHe gave a clear explanation and proceeded to fix the problem
MrsWellner,
As I stated before we have done work for you several times over the years and you were charged an hourly rate every time. I can understand you being confused as to what our rate might be because it has gone up over the years but there was going to be a fee. The $diagnostic fee is always waived if you agree for us to do the work. This has been our policy for several years now. After agreeing to do the work is when the hourly fee becomes effective.
Second, I find it hard to believe you would have known what rebuild kit to go and buy. My tech is stating that you never offered to go and buy anything. One of our options was to leave and go purchase a rebuild kit and we gave you a ballpark of about how much that might be. You declined that offer and the only suggestion left was to replace the washers on the existing stems. If you knew you needed a rebuild kit than I ask why you hadn't purchased it before us coming out to do the repair.
As far as, the extra work on the water main our company policy is to educate our customers of a potential problem. The water main shut off valve is the first place a homeowner would go in the event of the emergency to shut the water off to the house. When an old valve doesn't work or hold it can mean thousands of dollars in damage. We try to make sure all of our customers have a good reliable water main shut off valve. We also point this out before we ever shut an old valve because there isn't a guaranty the valve will open back up. This is so you are aware of the situation. You were made aware of the valve’s potential problems with no obligation.
Lastly, we ultimately want all of our customers to be satisfied and we take our reputation in the community seriously so we will refund you the $that you feel will make this right. Please know this though; I have a dedicated person in my office to answer the phone and book calls and an answering service to take my calls after hours. I go out of my way to return all of my calls. Returning calls I take very seriously as it is the lifeblood of my company. I did not receive a call from you. I appreciate you taking the time out of your day and coming to my office to discuss your problem. I thought we had resolved the issue by applying a discount on the water heater you needed changed out. If there was still a problem and I never called you back after visiting my office, than why not stop back by to discuss the problem further?
I will consider the matter resolved and I will send you a check in the mail. There will be no discount applied to any future work done to replace your water heater.
Thank You
Rickard GJurzyk Jr
Working with Ricks Plumbing Service has always been a positive experienceJuliette ,who answers the phone and questions so expertly,is lovely and personableHer follow up is fantasticMike came and installed a new water heater for us the other day He was pleasant and productive and his timing was excellentI love how they wear clean rubber shoes in the house so they don't bring in the snowHe was even solicitous of our dog! He gave us a price for the job and honored that priceI never hesitate to call RicksAll there workers are professional and reliable
We had our second plumbing emergency handled smoothly and professionally todayOn both occasions Rick's plumbing sent technicians who are courteous, articulate, and highly skilled
*** from *** *** I've been using Rick's for years, being introduced through a friend who used him in the barter system I am not a barter account The repair service has been very good, prices have been fair, they are prompt to come over, they don't over diagnose or find worse-case to repair unneeded projects, and if the issue persists they have come back and re-examined it at no charge I am comfortable using them
Had issue with pipe going out from sump pumpCalled up Rick's Plumbing, service man Dan P came to the rescueHe provided options, and tried his best to work with me to pick the approach that makes the most senseAlthough the option was for "one-pass", he did a couple of times to ensure the pipe got cleanedNo overcharge, gets the job done rightWay to go Rick's Plumbing!
I had no hot water and my furnace was kicking on and off constantlyI decided to call Rick's because they were on the website for my furnace brandI AM SO GLAD I DID!
First of all, they were able to send someone out the very next morningSecond of all, the service pro they sent was AWESOMEDan P*** was pleasant, explained everything to me, and was efficient and organizedI could tell he knew what he was doingHe blew the previous people I've had servicing the furnace out of the waterMy repair was pricey but I knew that what he was taking care of was taken care of rightI won't hesitate to call Rick's again for my furnace, and will surely use them for any plumbing needs I have in the futureThey have gained my business for sure
Dear Revdex.com,
In regards
to complaint #
#222222;">MrsWellner
Canterbury
Ln
Milford, CT
MrsWellner has been a customer of ours since 2008. MrsWellner contacted us about a dripping tub/shower
faucet at Canterbury Lnin Milford, CT.
When we book a call we let all of our customers know that there is a
$charge to come out and diagnose the problem and if we do a repair the
$fee is waived. We then try to
give an upfront price if we can If we
can't give an upfront price we let them know our hourly rate is $an
hour. This price is also mentioned at
the time the call is booked.
Our service tech, Scott, diagnosed the problem and brought
to MrsWellner’s attention that the diverter was very old and that it may be
difficult to repair. He suggested that
the old diverter be cut out and changed to a new single handle diverter that was
pressure and temperature balanced. This
new valve would provide safety for her elderly mother MrsWellner stated that she wanted to replace
the diverter with the same diverter that was there, however, we could not
replace the diverter that was there with the same diverter because it doesn't
meet code. So our tech discussed the
other two options with her. One option was get a rebuild
kit for the valve; in that case he would have had to go to get parts and
return She did not want him to do that
The last option was to replace the
gaskets on the original stem but he told her that we could not guarantee that
it would work due to the age of the valve She gave me the go ahead to try that fix
He proceeded to shut the water off to the house also making Mrs
Wellner aware that the shut off valve was old and should be replaced soon, possibly
when we replaced the water heater. He explained
to her that because of the age of the valve it may not hold or might not open
back up. We explain this to all of our customers
with older shut off valves before closing them.
He then took the diverter apart and found that the washers were broken
and partly missing. He replaced the
washers with new washers, greased the stems and put the diverter back together. He turned the water on to the house and
tested the diverter. The drip had
stopped and the diverter seemed to be working properly
MrsWellner came into our office later to complain about
the price for the repair. I explained to
MrsWellner that we would give her a coupon for $off her water heater
installation that we had already given her a price for. We were working on getting her financing for
the water heater because she couldn't afford to pay it all upfront. When she came into the office, MrsWellner
never stated that the repair wasn't working and that hot water wasn't coming
out of the diverter or the hot water wasn't staying on. If she would have said there was another
problem or felt there was the same problem we would have gone back and tried to
remedy the situation. We have been in
business since and pride ourselves on making sure our customers are
satisfied.
We have serviced MrsWellner four times in the last six
years. I would hope she has been
satisfied with ours services each and every time and that’s the reason why she continued
to call us back
In Closing, if MrsWellner told us about the continued
problem I would have sent Scott back. I
can’t make my customers satisfied if I don’t know there is a problem. Being a fair business man I reduced the price
of MrsWellner’s future water heater installation by $when she
complained about how much our service cost.
I can't refund MrsWellner her money because I wasn't given
a chance to resolve the problem. The
fact that she hired another contractor to fix the problem was her own decision. I'm sorry MrsWellner feels she was mistreated, but I assure you it wasn't our goal.
Thank You
Richard G Jurzyk, Jr
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10032811, and find that this resolution is satisfactory to me.
Please Note: This company has come in as the lowest bidder on a city contract to install a new gas hot water heater in our homeHowever, I will not have them commence work until I receive the promised refund check of $
Sincerely,
Suzanne Wellner
They are a very friendly co The come on time and finish on time Really had a wonderful time with the techs
We have been using Rick's Plumbing Service since They are always prompt, professional, and leave the job cleanDanny installed a new reverse osmosis filtration system, dedicated faucet, and new sink basket todayWe recommend Rick's to anyone in the Milford CT area who needs a plumber
Mike did a great job! Very sharp and worked out a difficult problem! I would recommend Rick's Plumbimg for any job, big or small!!
I found Rick's Plumbing through the Energy-Saving Website onlineI was in need of a plumber to come out to hook up our new gas fireplaceScott did a great job! He was so kind and sweet to have in my homeHis work was very thorough and he worked so neatly in my home (which I really liked a lot!)Great experience and I would use this company again
Excellent service!! Very prompt and trustworthyThey were able to solve my problem even though our system was old and required older partsGreat to talk to and didn't make me feel stupid when explaining the issue and how things needed to be fixedWill definitely use Ricks again with future issues!
Serivce pro was very clear on problems encountered and gave good explanationsAnd he was polite, personable and quick
Great serviceScheduled to arrive between and AM, arrived around 9:Quickly analyzed what had to be done and had the job done within an hourAlso carried the new (heavy) vanity I bought to the bathroom upstairs where the work was being doneI have used them previously for moving washer and dryer to basement with new plumbingGreat work both timesI will definitely use them again
My husband and I are extremely pleased with the service we receive from Scott at Rick's Plumbing He is on time, courteous, personable and skilled He has fixed our plumbing a few times now and we are so satisfied with his service, we won't go anywhere else
Our experience with Rick's Plumbing Service has simply been excellent On two separate occasions service personal arrived promptly as scheduled, took time to fully assess the problem and presented cost effective alternatives The quality of service was excellent with neat & clean pipe joinery work, that solved our problem/s Cost for service was very reasonable We would not hesitate to use Rick's Plumbing Service in the future