Cracking grout at corners and where tile meets other surfaces is obviously the house shifting with the weather and or temperatureIf the grout was faulty it would flake out between the tiles which is not happeningI use the same grout brand in all my jobs and I have never had this type of problem, so as far as workmanship quality or grout quality should not even come to questionAs my warranty, I cannot warranty damage caused by an unstable house or foundationI suggest using a silicone in the areas with this problem that way if the house continues to move and shift the silicone will expand and contract with the movement, if any grout is used no matter what brand or quality to fill these area it will crack and flake out again guaranteed.?
Complaint: [redacted] I am rejecting this response because: his employee who returned to fix the improperly installed shower knob (within days of finishing the work) specifically told me to call them if I had any problems with the groutIt would appear that they knew this was going to be a problemWhy wouldn't he use the silicone seal in the first place if he thought it would work better? All houses settle, that's unavoidableUsing the proper sealant in the first place would avoid this situation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: workmanship should hold up longer than monthsObviously the grout used between walls and floor is of a different quality than the grout used between tilesIf they had been the same quality the grout wouldn't have begun to fall off within three monthsPoor business practice if you don't back up your workI was told by his employee to call if I had any problems with the grout, so obviously this has been an issue for them Regards, [redacted]
Complaint: ***
I am rejecting this response because: his employee who returned to fix the improperly installed shower knob (within days of finishing the work) specifically told me to call them if I had any problems with the groutIt would appear that they knew this was going to be a problemWhy wouldn't he use the silicone seal in the first place if he thought it would work better? All houses settle, that's unavoidableUsing the proper sealant in the first place would avoid this situation
Regards,
*** ***
Cracking grout at corners and where tile meets other surfaces is obviously the house shifting with the weather and or temperatureIf the grout was faulty it would flake out between the tiles which is not happeningI use the same grout brand in all my jobs and I have never had this type of
problem, so as far as workmanship quality or grout quality should not even come to questionAs my warranty, I cannot warranty damage caused by an unstable house or foundationI suggest using a silicone in the areas with this problem that way if the house continues to move and shift the silicone will expand and contract with the movement, if any grout is used no matter what brand or quality to fill these area it will crack and flake out again guaranteed.?
Complaint: ***
I am rejecting this response because: workmanship should hold up longer than monthsObviously the grout used between walls and floor is of a different quality than the grout used between tilesIf they had been the same quality the grout wouldn't have begun to fall off within three monthsPoor business practice if you don't back up your workI was told by his employee to call if I had any problems with the grout, so obviously this has been an issue for them
Regards,
*** ***
Cracking grout at corners and where tile meets other surfaces is obviously the house shifting with the weather and or temperatureIf the grout was faulty it would flake out between the tiles which is not happeningI use the same grout brand in all my jobs and I have never had this type of problem, so as far as workmanship quality or grout quality should not even come to questionAs my warranty, I cannot warranty damage caused by an unstable house or foundationI suggest using a silicone in the areas with this problem that way if the house continues to move and shift the silicone will expand and contract with the movement, if any grout is used no matter what brand or quality to fill these area it will crack and flake out again guaranteed.?
Complaint: [redacted] I am rejecting this response because: his employee who returned to fix the improperly installed shower knob (within days of finishing the work) specifically told me to call them if I had any problems with the groutIt would appear that they knew this was going to be a problemWhy wouldn't he use the silicone seal in the first place if he thought it would work better? All houses settle, that's unavoidableUsing the proper sealant in the first place would avoid this situation Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: workmanship should hold up longer than monthsObviously the grout used between walls and floor is of a different quality than the grout used between tilesIf they had been the same quality the grout wouldn't have begun to fall off within three monthsPoor business practice if you don't back up your workI was told by his employee to call if I had any problems with the grout, so obviously this has been an issue for them Regards, [redacted]
Complaint: ***
I am rejecting this response because: his employee who returned to fix the improperly installed shower knob (within days of finishing the work) specifically told me to call them if I had any problems with the groutIt would appear that they knew this was going to be a problemWhy wouldn't he use the silicone seal in the first place if he thought it would work better? All houses settle, that's unavoidableUsing the proper sealant in the first place would avoid this situation
Regards,
*** ***
Cracking grout at corners and where tile meets other surfaces is obviously the house shifting with the weather and or temperatureIf the grout was faulty it would flake out between the tiles which is not happeningI use the same grout brand in all my jobs and I have never had this type of
problem, so as far as workmanship quality or grout quality should not even come to questionAs my warranty, I cannot warranty damage caused by an unstable house or foundationI suggest using a silicone in the areas with this problem that way if the house continues to move and shift the silicone will expand and contract with the movement, if any grout is used no matter what brand or quality to fill these area it will crack and flake out again guaranteed.?
Complaint: ***
I am rejecting this response because: workmanship should hold up longer than monthsObviously the grout used between walls and floor is of a different quality than the grout used between tilesIf they had been the same quality the grout wouldn't have begun to fall off within three monthsPoor business practice if you don't back up your workI was told by his employee to call if I had any problems with the grout, so obviously this has been an issue for them
Regards,
*** ***