Rickman Inspection Services LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Many companies understand that it is good business to make exceptions to return policies in corner case scenarios, extreme situationsESP when the product/ service was purchased and not opened and is attempting to be returned in days (this is the standard across multiple industries, as well as an online company that I previously worked for.) A hr return policy is unheard ofit appears you have set up this policy to be in your favor almost in nefarious ways, and to handicap a consumerWhat if someone purchased the wrong course by mistake and did not realize until a day and a half later? Your response of simply copying and pasting your unrealistic return policy shows how much effort you are willing to put towards customer serviceSomeone has to stand up against this, so it looks like for now it's me Regards, [redacted] ***

Our refund policy is listed on our website under our FAQ’s, as well as, when you are purchasing the productThe refund policy is as follows: “Customers may request a refund, less any shipping costs, within hours of purchase, provided that they have spent less than hour within the online study materials, have not accessed the Simulate Your Exam feature, and have not attended a lectureRefunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchasedAccess to online study materials will be terminated upon approval of a refundRefunds may be requested by calling ExamFX Support at [redacted] or emailing ExamFX Support at [email protected] physical materials included in the purchase must be returned to ExamFX in original, unused conditionRefunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of usePhysical materials must be postmarked within calendar days of the date that the refund is requested and will be subject to a $restocking feeRefused shipments are subject to a return fee equal to that of the shipping cost as selected in the original purchase.” We apologize that we were unable to resolve issue, and appreciate you reaching out

[To assist us in bringing t*is matter to a close, you must give us a reason w*y you are rejecting t*e responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: the Revdex.coms was established to encourage good business practices and to protect consumersI don't believe these standards are being upheld here Regards, [redacted] ***

ExamFX advises of the refund policy three separate timesFirst, after the customer has selected their course but before they have completed account setup or entered any credit card informationThe second time the refund policy is displayed is immediately after purchase as part of an on screen confirmationThen the third time the refund policy is presented is in the purchase confirmation emailThe ExamFX refund policy states: Customers may request a refund, less any shipping costs, within hours of purchase, provided that they have spent less than hour within the online study materials and have not accessed the Simulate Your Exam featureRefunds will not be granted for failure to complete study materialsAccess to online study materials will be terminated upon approval of a refund. Refunds may be requested by calling Customer Service at 800-586-or emailing Customer Service at [email protected] physical materials included in the purchase must be returned to ExamFX in original, unused conditionRefunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of use. Physical materials must be postmarked within calendar days of the date that the refund is requested and will be subject to a $restocking fee. This customer first contacted us on January 10, to submit to us the Pre-Licensing Education Student Registration Form which acknowledges receipt of the school tuition and fee refund policy as required by the Ohio Department of InsuranceA copy of this form, redacted to protect the consumer’s identity, has been attachedThe customer then contacted us on January 11, to confirm that ExamFX had received the submitted documentOn January 12, the customer contacted ExamFX via live chat to request a refund and was advised of our policy and that the refund request was made outside of the hours of purchase and was therefore deniedFollowing that conversation, the customer emailed customer support advising of several negative reviews he had posted online regarding ExamFX that he would remove if we made an exception and granted a refundWe again explained our refund policy and denied the request. ExamFX will not be making an exception to the refund policy for this request

Our refund policy is listed on our website under our FAQ’s, as well as, when you are purchasing the productThe refund policy is as follows: “Customers may request a refund, less any shipping costs, within hours of purchase, provided that they have spent less than hour within the online study
materials, have not accessed the Simulate Your Exam feature, and have not attended a lectureRefunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchasedAccess to online study materials will be terminated upon approval of a refund. Refunds may be requested by calling ExamFX Support at ###-###-#### or emailing ExamFX Support at [email protected] physical materials included in the purchase must be returned to ExamFX in original, unused conditionRefunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of usePhysical materials must be postmarked within calendar days of the date that the refund is requested and will be subject to a $restocking feeRefused shipments are subject to a return fee equal to that of the shipping cost as selected in the original purchase.” We apologize that we were unable to resolve issue, and appreciate you reaching out

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Obviously I was aware of the return policy as it was stated in my original complaintI want my refund because I did not spend over an hour studying the materialThe clock used on the website tracks the time spent during quiz's, a quiz alone can take an hour especially if you are reviewing other online sourcesThe deceptive method to deny people a refund will not be toleratedThe amount of users that have ever qualified for a refund is probably rare because of the ridiculous guidelines
Regards,
Austyn B***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:Many companies understand that it is good business to make exceptions to return policies in corner case scenarios, extreme situations. ESP when the product/ service was purchased and not opened and is attempting to be returned in 30 days (this is the standard across multiple industries, as well as an online company that I previously worked for.) A 24 hr return policy is unheard of... it appears you have set up this policy to be in your favor almost in nefarious ways, and to handicap a consumer. What if someone purchased the wrong course by mistake and did not realize until a day and a half later? Your response of simply copying and pasting your unrealistic return policy shows how much effort you are willing to put towards customer service. Someone has to stand up against this, so it looks like for now it's me.
Regards,
[redacted]

[To assist us in bringing t*is matter to a close, you must give us a reason w*y you are rejecting t*e response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: the Revdex.coms was established to encourage good business practices and to protect consumers. I don't believe these standards are being upheld here.
Regards,
[redacted]

Our refund policy is listed on our website under our FAQ’s, as well as, when you are purchasing the product. The refund policy is as follows: “Customers may request a refund, less any shipping costs, within 24 hours of purchase, provided that they have spent less than 1 hour within the online study...

materials, have not accessed the Simulate Your Exam feature, and have not attended a lecture. Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon approval of a refund. Refunds may be requested by calling ExamFX Support at [redacted] or emailing ExamFX Support at [email protected]. Any physical materials included in the purchase must be returned to ExamFX in original, unused condition. Refunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of use. Physical materials must be postmarked within 10 calendar days of the date that the refund is requested and will be subject to a $20.00 restocking fee. Refused shipments are subject to a return fee equal to that of the shipping cost as selected in the original purchase.” We apologize that we were unable to resolve issue, and appreciate you reaching out.