Rick's Certified Auto of Tomah, LLC

This email is in regards to ID # 11889568 a claim submitted by Mr. Dean [redacted] against Rick's Certified Auto of Tomah LLC on December 21, 2016.Yes, Mr. [redacted] brought his vehicle into our shop complaining of his washer fluid tank leaking. We REPAIRED the washer tank at that time, hoping...

that would solve the problem and explained to Mr. [redacted] when hecame to pick it up that we tried repairing the washer tank at this time, but if it continued to leak we would have to replace the tank. At the time we repaired the tank, we did notice that there were multiple leakswith the vehicle, not just to the washer tank.Mr. [redacted] called again stating that his washer tank was still leaking and I reminded him during this conversation that it was explained to him that if it continued to leak he would have to replace the tank, which wedid on December 20th. The vehicle was not leaking when it left here.Mr. [redacted] called the following day stating that there was still a leak with his vehicle. He was very irate and wanted to talk to the owner first before he brought the vehicle in and was told that the owner wasoff for the day, and was quite belligerent with our Service Manager. We told Mr. [redacted] to bring his vehicle in and we would see what could be done to help him. When Mr. [redacted] came in to the shop, he threw his keyson the counter and said that he needed a ride home while we worked on his vehicle. So with no charge to him we took him home.  After Mr. [redacted] left, we called the owner for advice on what to do and was told by him,to fix the problem at no charge to the customer. We found another leak, this time to the rear washer reservoir, and we replaced that part at NO CHARGE TO MR. [redacted] for the part or the labor. I went to pick Mr. [redacted]up to bring him back to the shop (at no charge to him) to get his vehicle and he asked that the owner call him the next morning.Everything was explained to the owner on Thursday, Dec 22nd when he returned to work and he called Mr. [redacted] almost immediately to talk to him but got no answer, so he left him a message. Mr. [redacted] never calledhim back. The owner also tried to call Mr. [redacted] this morning, Dec 27th to talk to him and again no answer, so there was another message left. We have not heard back from him at all.Thank you for your attention into this matter and we would appreciate a follow up so we are aware of what is going on.Sincerely,Robin [redacted]Rick's Certified AutoTomah WI