Rick's Custom Fencing & Decking Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This being said, I find it disturbing that the company continues to use an "unusually hot summer" as means to justify the poor craftsmanship of the fence. I am from mid America where summer temps are much higher and I have never had these kinds of issues. If it is truly the lumber that's an issue, perhaps the quality of the wood they use is poor? Three months of 90 degree sunny weather shouldn't wreck wood. If it did, nobody would ever have a wood fence. Furthermore, if that were the case, why did the top rails stop curling when they came and screwed them down instead of nailing them? I would definitely say the gates are finally fixed (for now, I'm cautiously optimistic) but I am disappointed that the company will still not take ownership that perhaps it was poor craftsmanship and/or product quality. Sincerely, [redacted]

The day I heard of the complaint, June 3, I went to the customers home to meet him and as the situation. Out over 400 some fence boards he had 5 that had broken. He believed these were defective or low quality boards. I believe they may have been broken by his dog. Never the less, I offered to...

call him later that day with a day and time that we would replace the broken boards and ad a third support rail to the fence for free. The fence had originally been ordered with two rails, and the third rail so reduce the chance of any additional boards breaking. 
 
As promised, I called him on the evening of the 3rd and scheduled to do the warrantee work on his fence for Wednesday June 8th. So, on June 8th I personally supervised one of our crews doing the above described work. Additionally, we oiled the customers locking gate latches as they were not operating correctly.
When the work was completed, the customer was not home. I left him a voice mail to confirm he is satisfied with the repair, but haven't heard back from him to this point.
 
At this point I assume the customer is satisfied and ask that the Revdex.com close this case as resolved satisfactorily. If the customer has any further issues with his fence we will be happy to address those issues.
 
Sincerely,
 
Nick *. M[redacted]