November 4, 2015
letter-spacing: 0.55pt;">TO WHOM THIS MAY CONCERN, ON OCTOBER 22, 2015 (THURSDAY) ONE OF MY MECHANICS WAS SENT OUT ON SERVICE CALL FOR TRANSLINK SOLUTIONS TRANSPORTATION WHERE THEY HAD A TRUCK BRAKE DOWN ON THE SIDE OF ROAD. MY MECHANIC INSPECTED TRUCK FOUND THAT THE TRANSMISSION WAS STUCK IN GEAR AND COULD NOT TRY AND REPAIR ON THE SIDE OF ROAD WHERE HE WAS AT A REALLY BUSY INTERSECTION, SO THE COMPANY TRANSLINK HAD THE TRUCK TOWED TO OUR SHOP FOR FURTHER DIAGNOSING AND FOUND THAT THE TRANSMISSION WAS BAD SO AT THIS TIME I MYSELF ([redacted]) CALLED THE OWNER MR ([redacted])OF THE TRUCK TO TELL HIM WHAT WE HAD FOUND WRONG ON HIS TRUCK, I ALSO SENT HIM MR ([redacted])PICTURES OF THE TRANSMISSION TO SHOW HIM EXACTLY WHAT I WAS TALKING ABOUT.THE OWNER MR ([redacted]) THEN STATED TO ME TO GO AHEAD AND REPLACE THE TRANSMISSION,SO I HAD MY MECHANICS LOAD THE OLD TRANSMISSION IN MY TRUCK TO TAKE WITH ME TO MATCH IT TO A NEW ONE. SINCE I WAS UNABLE TO GET THE TRANSMISSION FIXED OR A REMANUFACTURED ONE I ENDED UP GETTING A NEW ON FOR $4,963.00. ONCE THE WORK WAS DONE I CALLED THE OWNER MR ([redacted]) AND LET HIM KNOW HIS TRUCK WAS READY TO BE PICKED UP AND INVOICE WAS READY FOR PAYMENT.THE OWNER AT THAT TIME STATED THAT HE DID NOT HAVE THE MONEY TO PAY THE INVOICE AND WANTED TO MAKE PAYMENT ARRANGEMENTS AND FOR ME TO RELEASE THE TRUCK TO HIS DRIVER AT THAT TIME I TOLD HIM I COULD NOT DO THAT SINCE I HAD TO PAY THE FULL PRICE ON THE TRANSMISSION AND I TOO WAS RUNNING A BUSINESS. THE OWNER ([redacted]) STATED HE WOULD NOT BE ABLE TO PAY INVOICE TILL THE FOLLOWING WEDNESDAY WHICH WAS 10-28-15, SO I TOLD HIM THAT WAS FINE BUT THAT HE WOULD STILL NOT BE ABLE TO TAKE HIS TRUCK TILL INVOICE WAS PAID IN FULL. DAYS PASSED AND THEN ONE DAY THE OWNER ([redacted]) SHOWS UP TO MY SHOP STILL INTENTING ON GETTING PAYMENT ARRANGEMENTS FOR HIS TRUCK, IN WHICH I ADVISED HIM I COULD NOT DO THAT SINCE I HAD INVESTED SO MUCH MONEY IN REPAIRING HIS TRUCK.S0 THEN MR ([redacted]) STATED ONCE AGAIN THAT HE WOULD THEN PAY INVOICE BY THE FOLLOWING FRIDAY WHICH WAS OCT 30, 2015 THAT DAY CAME AND LEFT AND STILL NOTHING, MR [redacted] DIDN'T EVEN BOTHER TO CALL OR COME BY TO PAY FOR THE INVOICE, SO THE TRUCK IS STILL SITTING HERE AT MY SHOP WAITING FOR PAYMENT. I APOLOGIZE BUT I CAN NOT ADJUST THE INVOICE OR TAKE ANY PAYMENT ARRANGEMENTS AT THIS TIME SINCE I MYSELF HAD TO PAY FOR THE TRANSMISSON ALL AT ONCE TO BE ABLE TO REPAIR THEIR TRUCK. ALSO I DON'T KNOW WHY HE IS SAYING I DID NOT HAVE APPROVAL WHEN CLEARLY I DID I ALSO HAVE THE PERMISSION PAPER THAT THE DRIVER SIGNED GIVING US PERMISSION TO COMPLETE ALL NECESSARY REPAIRS THE OWNER ALSO SIGNED THE INVOICE AGREEING TO PAY .SO I DO NOT UNDERSTAND WHY HE IS COMPLAINING ABOUT MY SERVICES WHEN I HAVE ENOUGH PROOF. I AM ENCLOSING A COPY OF BOTH INVOICE AND THE PERMISSION TO REPAIR VEHICLE BOTH SIGNED. ANYHOW THANK YOU FOR YOU ALLS TIME AND IF ANY QUESTIONS PLEASE FEEL FREE TO CONTACT ME [redacted] AT [redacted] RICKS DIESEL REPAIR LLC 2111 S MIDLAND DR MIDLAND TX 79703 [redacted]
November 4, 2015
letter-spacing: 0.55pt;">TO WHOM THIS MAY CONCERN, ON OCTOBER 22, 2015 (THURSDAY) ONE OF MY MECHANICS WAS SENT OUT ON SERVICE CALL FOR TRANSLINK SOLUTIONS TRANSPORTATION WHERE THEY HAD A TRUCK BRAKE DOWN ON THE SIDE OF ROAD. MY MECHANIC INSPECTED TRUCK FOUND THAT THE TRANSMISSION WAS STUCK IN GEAR AND COULD NOT TRY AND REPAIR ON THE SIDE OF ROAD WHERE HE WAS AT A REALLY BUSY INTERSECTION, SO THE COMPANY TRANSLINK HAD THE TRUCK TOWED TO OUR SHOP FOR FURTHER DIAGNOSING AND FOUND THAT THE TRANSMISSION WAS BAD SO AT THIS TIME I MYSELF ([redacted]) CALLED THE OWNER MR ([redacted])OF THE TRUCK TO TELL HIM WHAT WE HAD FOUND WRONG ON HIS TRUCK, I ALSO SENT HIM MR ([redacted])PICTURES OF THE TRANSMISSION TO SHOW HIM EXACTLY WHAT I WAS TALKING ABOUT.THE OWNER MR ([redacted]) THEN STATED TO ME TO GO AHEAD AND REPLACE THE TRANSMISSION,SO I HAD MY MECHANICS LOAD THE OLD TRANSMISSION IN MY TRUCK TO TAKE WITH ME TO MATCH IT TO A NEW ONE. SINCE I WAS UNABLE TO GET THE TRANSMISSION FIXED OR A REMANUFACTURED ONE I ENDED UP GETTING A NEW ON FOR $4,963.00. ONCE THE WORK WAS DONE I CALLED THE OWNER MR ([redacted]) AND LET HIM KNOW HIS TRUCK WAS READY TO BE PICKED UP AND INVOICE WAS READY FOR PAYMENT.THE OWNER AT THAT TIME STATED THAT HE DID NOT HAVE THE MONEY TO PAY THE INVOICE AND WANTED TO MAKE PAYMENT ARRANGEMENTS AND FOR ME TO RELEASE THE TRUCK TO HIS DRIVER AT THAT TIME I TOLD HIM I COULD NOT DO THAT SINCE I HAD TO PAY THE FULL PRICE ON THE TRANSMISSION AND I TOO WAS RUNNING A BUSINESS. THE OWNER ([redacted]) STATED HE WOULD NOT BE ABLE TO PAY INVOICE TILL THE FOLLOWING WEDNESDAY WHICH WAS 10-28-15, SO I TOLD HIM THAT WAS FINE BUT THAT HE WOULD STILL NOT BE ABLE TO TAKE HIS TRUCK TILL INVOICE WAS PAID IN FULL. DAYS PASSED AND THEN ONE DAY THE OWNER ([redacted]) SHOWS UP TO MY SHOP STILL INTENTING ON GETTING PAYMENT ARRANGEMENTS FOR HIS TRUCK, IN WHICH I ADVISED HIM I COULD NOT DO THAT SINCE I HAD INVESTED SO MUCH MONEY IN REPAIRING HIS TRUCK.S0 THEN MR ([redacted]) STATED ONCE AGAIN THAT HE WOULD THEN PAY INVOICE BY THE FOLLOWING FRIDAY WHICH WAS OCT 30, 2015 THAT DAY CAME AND LEFT AND STILL NOTHING, MR [redacted] DIDN'T EVEN BOTHER TO CALL OR COME BY TO PAY FOR THE INVOICE, SO THE TRUCK IS STILL SITTING HERE AT MY SHOP WAITING FOR PAYMENT. I APOLOGIZE BUT I CAN NOT ADJUST THE INVOICE OR TAKE ANY PAYMENT ARRANGEMENTS AT THIS TIME SINCE I MYSELF HAD TO PAY FOR THE TRANSMISSON ALL AT ONCE TO BE ABLE TO REPAIR THEIR TRUCK. ALSO I DON'T KNOW WHY HE IS SAYING I DID NOT HAVE APPROVAL WHEN CLEARLY I DID I ALSO HAVE THE PERMISSION PAPER THAT THE DRIVER SIGNED GIVING US PERMISSION TO COMPLETE ALL NECESSARY REPAIRS THE OWNER ALSO SIGNED THE INVOICE AGREEING TO PAY .SO I DO NOT UNDERSTAND WHY HE IS COMPLAINING ABOUT MY SERVICES WHEN I HAVE ENOUGH PROOF. I AM ENCLOSING A COPY OF BOTH INVOICE AND THE PERMISSION TO REPAIR VEHICLE BOTH SIGNED. ANYHOW THANK YOU FOR YOU ALLS TIME AND IF ANY QUESTIONS PLEASE FEEL FREE TO CONTACT ME [redacted] AT [redacted] RICKS DIESEL REPAIR LLC 2111 S MIDLAND DR MIDLAND TX 79703 [redacted]