On 07/04/2014 customer called into office, stated he lost a large limb from a Maple tree in his back yard. The limb was sitting on the cable wires. He wanted an... estimate on removal of the tree with leaving the wood. We sent our estimator out the same day. On 07/07/2014 customer called in to state he would like to have the work done. On 07/08/2014 we sent a crew out to remove the tree. While on the job we received a phone call from our crew leader that a patio stone was broken during the removal of the tree. The crew located a stone the customer had behind the shed and replaced the broken stone. We contacted the customer as soon as we were notified. We discounted the customer $40 for compensation for said stone. On 07/17/2014 the customer left a voicemail stating he was home from vacation. He also stated he had lightening hit a tree in his front yard but that the tree was okay. We called customer back and left a voicemail. On 07/28/2014 customer called in and said he had an issue. A 2x2 square of stone was broke, he looked online and it was $40. (This is the same said stone that we called him on when our crew broke the stone). He also stated that there were ruts in his yard between his Beech and Willow, also by the porch. He also stated he will be mailing the check. On 07/28/2014 customers spouse called in and paid the bill via credit card. On 07/30/2014 customer left voicemail asking owner to come look at the ruts in the yard. On 07/31/2014 we returned his phone call and had to leave a voicemail. On 08/01/2014 customer called and spoke to secretary. He stated he hoped to hear from owner about ruts. On 09/03/2014 customer called. Claimed he still had ruts in his yard. Was still waiting to hear from owner. On 09/05/2014 Owner called customer and sent out a crew to re grade yard. Customer stated that he was very happy with the work.
On 07/04/2014 customer called into office, stated he lost a large limb from a Maple tree in his back yard. The limb was sitting on the cable wires. He wanted an... estimate on removal of the tree with leaving the wood. We sent our estimator out the same day. On 07/07/2014 customer called in to state he would like to have the work done. On 07/08/2014 we sent a crew out to remove the tree. While on the job we received a phone call from our crew leader that a patio stone was broken during the removal of the tree. The crew located a stone the customer had behind the shed and replaced the broken stone. We contacted the customer as soon as we were notified. We discounted the customer $40 for compensation for said stone. On 07/17/2014 the customer left a voicemail stating he was home from vacation. He also stated he had lightening hit a tree in his front yard but that the tree was okay. We called customer back and left a voicemail. On 07/28/2014 customer called in and said he had an issue. A 2x2 square of stone was broke, he looked online and it was $40. (This is the same said stone that we called him on when our crew broke the stone). He also stated that there were ruts in his yard between his Beech and Willow, also by the porch. He also stated he will be mailing the check. On 07/28/2014 customers spouse called in and paid the bill via credit card. On 07/30/2014 customer left voicemail asking owner to come look at the ruts in the yard. On 07/31/2014 we returned his phone call and had to leave a voicemail. On 08/01/2014 customer called and spoke to secretary. He stated he hoped to hear from owner about ruts. On 09/03/2014 customer called. Claimed he still had ruts in his yard. Was still waiting to hear from owner. On 09/05/2014 Owner called customer and sent out a crew to re grade yard. Customer stated that he was very happy with the work.