Ricky Lee's Air Conditioned Doghouses

We have a 24 day lead time. We are notoriously known for that. Our website says, 5-7 day lead time, DEPENDING ON WEATHER AND SEASON. She placed her order and on the 15th day of us having her order we received a Facebook message from her that she contacted her bank and the Revdex.com. She said she had sent...

us messages on our messaging system used by our website. Twice. We are never made aware of those messages, that is not a messaging system that we use. She also said she called us numerous times. Our voicemail machine clearly states (###-###-####) that we can not get to most calls and DO NOT RETURN VOICEMAILS! It also clearly states that to get a hold of us with an immediate response please text or email us. She has done neither. We are building her a REAL HOME! There is a lead time that we need to build these homes. Attached is a screenshot of our website stating that the wait is dependent on the weather and season. We are in the middle of our busiest time right now considering we build air conditioned dog houses. Also attached is a few different conversations around the time of her order with other customers about our approximate 24 day wait time. I will send more of those conversations via email as well as some other proof.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear. First and foremost this is not a resolution. No resolution has been provided by this company. As of this Friday it will be 30 days since this dog house was ordered. All timeframes Ms. [redacted] (owner) and [redacted] dog houses have provided (5-7 days--24 days--15 days)have passed. Ms. [redacted] (owner) and [redacted] dog houses continue to think they can take my money and provide nothing. I have provided documents showing Ms. [redacted] marked my order as "refunded" 07/02/15. I have provided copies of a conversation on Facebook Messanger and a text on 07/02/15 where Ms. [redacted] also indicated the order would be refunded ... Less than 3 hours later(same day) she changed her story and stated she needed to wait for the Revdex.com investigation to complete to refund my money. Also in that conversation she did state she would not be willing complete my order as an alternative resolution because of the Revdex.com complaint. Both options were given to her.... Provide the house or the money. She has refused both. On 07/13/15 I received notification from my bank that Ms. [redacted] has declined my request to dispute the transaction (for the product never being received). Yesterday 07/15/15 I received another message from Ms. [redacted] on Facebook Messenger stating that " the banks are deciding what to do with the money." I am very aware of how banks operate and the banks have no say in this situation they middle men . Ms. [redacted] instructed her bank to decline the dispute. I am continuing to pursue this matter through my banking institution . In the message received yesterday via the Revdex.com she states they are " building me a real home." What home??? Ms. [redacted] (owner) and [redacted] dog houses cancelled my order and marked it as "refunded" 07/02/15 -- she also stated she was not going to process my order as an alternative resolution because I filed a Revdex.com complaint and now today in the Facebook message I received hours later she is back to talking about my refund. So which is it ...because her story changes in each message. Lastly in yesterday's communications from Ms. [redacted] and [redacted] dog houses conversations between Ms. [redacted] and other customers over the course of several years were provided. These have no relevance to this matter. Ms. [redacted] and her staff did not communicate with ME. Ms. [redacted] continues to negate her responsibilities as a business owner. It is irresponsible to think that because conversations were had with other consumers that somehow transfers to this situation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear. First and foremost this is not a resolution. No resolution has been provided by this company. As of this Friday it will be 30 days since this dog house was ordered. All timeframes Ms. [redacted] (owner) and [redacted] dog houses have provided (5-7 days--24 days--15 days)have passed. Ms. [redacted] (owner) and [redacted] dog houses continue to think they can take my money and provide nothing. I have provided documents showing Ms. [redacted] marked my order as "refunded" 07/02/15. I have provided copies of a conversation on Facebook Messanger and a text on 07/02/15 where Ms. [redacted] also indicated the order would be refunded ... Less than 3 hours later(same day) she changed her story and stated she needed to wait for the Revdex.com investigation to complete to refund my money. Also in that conversation she did state she would not be willing complete my order as an alternative resolution because of the Revdex.com complaint. Both options were given to her.... Provide the house or the money. She has refused both. On 07/13/15 I received notification from my bank that Ms. [redacted] has declined my request to dispute the transaction (for the product never being received). Yesterday 07/15/15 I received another message from Ms. [redacted] on Facebook Messenger stating that " the banks are deciding what to do with the money." I am very aware of how banks operate and the banks have no say in this situation they middle men . Ms. [redacted] instructed her bank to decline the dispute. I am continuing to pursue this matter through my banking institution . In the message received yesterday via the Revdex.com she states they are " building me a real home." What home??? Ms. [redacted] (owner) and [redacted] dog houses cancelled my order and marked it as "refunded" 07/02/15 -- she also stated she was not going to process my order as an alternative resolution because I filed a Revdex.com complaint and now today in the Facebook message I received hours later she is back to talking about my refund. So which is it ...because her story changes in each message. Lastly in yesterday's communications from Ms. [redacted] and [redacted] dog houses conversations between Ms. [redacted] and other customers over the course of several years were provided. These have no relevance to this matter. Ms. [redacted] and her staff did not communicate with ME. Ms. [redacted] continues to negate her responsibilities as a business owner. It is irresponsible to think that because conversations were had with other consumers that somehow transfers to this situation.

I am no longer in control of the refund. She disputed the charge with her bank and they have disputed the charge with my merchant services bank. They are now determining what to do. I will not be refunding the charge until this is cleared up between the banks because it Wil return to her TWICE. I am more than willing to issue the refund. But the banks are in charge of that now. Not me. See attached. And yes, I will not be building the home and providing the product. Because of all of this I am already being charged dispute fees via stripe as well as wells fargo. Once she actually receives her refund through stripe and her bank, I am the one that will be out $50.00 or more. Never received a voicemail, text or email. Our voicemail clearly states that is how to communicate with us, text and email.

We have a 24 day lead time. We are notoriously known for that. Our website says, 5-7 day lead time, DEPENDING ON WEATHER AND SEASON. She placed her order and on the 15th day of us having her order we received a Facebook message from her that she contacted her bank and the Revdex.com. She said she had sent...

us messages on our messaging system used by our website. Twice. We are never made aware of those messages, that is not a messaging system that we use. She also said she called us numerous times. Our voicemail machine clearly states (###-###-####) that we can not get to most calls and DO NOT RETURN VOICEMAILS! It also clearly states that to get a hold of us with an immediate response please text or email us. She has done neither. We are building her a REAL HOME! There is a lead time that we need to build these homes. Attached is a screenshot of our website stating that the wait is dependent on the weather and season. We are in the middle of our busiest time right now considering we build air conditioned dog houses. Also attached is a few different conversations around the time of her order with other customers about our approximate 24 day wait time. I will send more of those conversations via email as well as some other proof.