Ricky's NYC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I really want the tissues I ordered. How long before they get the rest in stock?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for shopping at Ricky's NYC!We are happy to honor the customers request as there was a misprint on our website. Unfortunately, do not have 50 pieces of the Sniff $100 tissues in stock. We only have 22 at this time. We can substitute the balance with a different design. Please let us...

know if this works for the customer.Have a great day!

Hello, Thank you for shopping at Ricky's NYC!!We apologize for the inconvenience. The customer has been refunded. Confirmation of the refund attached.

Review: I placed an order for items totaling $50.53 on 8.**.13. I don't have the name of the person I spoke with. The website sys you will not be charged until the order is shipped. I have called, emailed, and filed out the feed back form several times. U finally spoke with some one this past Thursday and they said that they hada lot of orders, were behind, but my order will be shipped Monday or Tuesday. I called yesterday, Spoke with [redacted] and she said she would transfer me to customer service (I zero'd out and got her). She took my name and number...I left another message, no call, order still shows as processing. I do want the items, but if they are not available, they should have said so and not take my money or refund it.Desired Settlement: Delivered items as promised since I was charged, or refund in full.

Review: I made a purchase (order # [redacted]) on June **, 2015 totaling $50.07, which was charged to my credit card. I requested the products be shipped to the local store and I was told to wait for an email advising me that the products were available for pickup. I received that notification on 6/**/15. I went in to the store on 6/** and was told my products were not available. I waited a week and called the store; the products were still not available. I called the customer service number and was told the order was cancelled (I was never informed of this) and I would be refunded. I called customer service repeatedly and have been unable to contact a live person; I am forced to leave a voicemail message. I emailed on 7/** to find out the status of my order, and did not receive a response. I called on 8/*, left a message and did not receive a call back. At this point it is over a month and I want a full refund of $50.07.Desired Settlement: Full refund

Consumer

Response:

I have received a full refund for this item.

Sincerely,

Review: On Tuesday 8/** at approximately 6:45pm, I made a purchase at the [redacted] Ricky's location. I was purchasing a can of Bed Head Masterpiece hairspray and a bottle of OPI Big Apple Red Nail polish, which together totaled $31.56 (including tax). The cashier seemed to have some trouble with my credit card. She ran the card once, then told me it had not gone through and ran the card a second time. I went home, tried out the products, liked them, and threw away my receipt. Then I checked my credit card statement on Friday 8/** and found that I had been charged twice - two separate charges for $31.56 at Ricky's had posted to my account. I called the store location and asked them to refund one of the charges. They seemed to acknowledge that this mistake had been made, but they told me it couldn't be refunded over the phone and that I needed to come to that particular store the following day, after 12pm when the manager would be there. I found this unacceptable - I live in Crown Heights, and it would take me 1.5-2 hours round trip to return to this particular store location. So I emailed Ricky's customer care at the address provided on their website. The customer service representative seemed helpful at first - she said she did not think I would need to return to the store to get a refund. But after several emails back and forth in which she said she was waiting on a response from "the back office", she stopped responding to me. I have not heard anything from them since 8/**.Desired Settlement: One of the two charges for $31.56 needs to be refunded. I don't see the point in my returning to that store location, as I don't have any physical documents that can show the error. They should be able to verify my account on their end, and post the refund back to the card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a voucher off of Gilt City for $100 credit towards Ricky's NYC but I still had to pay out of pocket for shipping. The initial order was placed December [redacted] 2015. After 5 days of no email or status notification I emailed regarding the status. Customer service apologized and notified that I would be emailed soon with my tracking number (December [redacted] 2015). Finally 9 days later on December [redacted] 2015 I received my order only to find 2 items were missing (foundation and lipstick) and 1 item was clearly expired/defective. I asked for my missing items to be shipped to me overnight to compensate and asked what I can do about the defective product (concealer). On December [redacted] I still did not have any updates or responses to my email regarding the missing items, overnight shipping, and the defective product. Finally, I had to call after trying to get in contact with someone several times and the voicemail box being filled a customer rep answered. I gave the order number and the customer service rep immediately told me that my things would be shipped that day. I then received an email on December [redacted] with a tracking number stating that my items have already SHIPPED on January [redacted] (but it was December [redacted] when the email was sent?). The tracking number showed that no items had been shipped and was clearly NOT overnight shipping like I asked for. My items just arrived yesterday January [redacted] after a week and it would've been faster if I actually drove out of state to New York. To my disgust again an item was missing (foundation). My items were also packaged in bubble mailers not very professional or businesslike (they are free from [redacted]). I called about 10 times yesterday with no answer and a voicemail box still full. There are no customer service hours posted ANYWHERE on an email or website for Ricky's which is completely unprofessional. I specifically asked in the email that I wrote to them January [redacted] 2016 that sending me my missing item via [redacted] in no way shape or form compensates for their terrible service, lies, and that I would never purchase anything from them again. They responded today saying that the item would be shipped today and gave me a promo code for 15% off my next order. I clearly will never buy a product from them again and even so the item was again shipped with standard shipping. This would not have happened anywhere else not even a small business. This has been a terrible service and not even worth the shipping costs that I had to pay out of pocket (voucher did not cover).Desired Settlement: I would either like a $50 store credit or a refund for the voucher purchased which is about the same. I would not have asked for store credit or a refund if I could have had my items shipped over night and the shipping fee refunded. I am happy to provide all emails and/or phone call history.

Business

Response:

this complaint will be investigated and updated asap.

Review: I first purchased a curling iron at your store on [redacted] between [redacted] and [redacted] avenue yesterday on 9.**.15. Deshaun who checked me out completely ignored me, was scolding the other 2 employees there during my checkout and saying how the store was managed awfully. Yes, I would have to agree with him but it was completely unprofessional.I then went to the store on [redacted] avenue today to return the curling iron as it was not the model I needed nor did it work when turned on. The manager working 9/**/15 at 11:20am would not take back the item because the plastic inside was not in the right place even though the curling iron itself was completely unused and still in the box. She was also laughing in my face as I struggled to figure out how to put the plastic back in the box. I have never in my life received such awful customer service. I have been a customer at Rickys for many years and can not believe the way I was treated.Desired Settlement: I BELIEVE BOTH EMPLOYEES NEED FURTHER CUSTOMER TRAINING AS NEITHER ARE QUALIFIED TO BE SPEAKING TO CUSTOMERS.I WOULD ALSO LIKE A FULL REFUND FOR THE $54.43 SPENT ON THE DEFECTIVE CURLING IRON.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,