Ricoh Imaging Americas Corp.

Dear Revdex.com, Our warranty on all camera's is 1year from date of purchaseIf the camera had an issue , the issue specified, the issue would have appeared within weeks of using same This will be and out of warranty repair and will be the responsibility between the customer and the repair CentreAs a courtesy, we will give a 20% discount on labour and partsHowever, to receive the discount, we need proof of purchase to prove to us this camera was purchase through one of our distributors in the USAThis is the policy for all discounts and repairs covered by [redacted] Imaging Best Regards [redacted]

Final Consumer Response / [redacted] (2000, 11, 2015/08/18) */ They refunded my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate your help in the matter and extend my gratitude to Ricoh for understanding the situation and quickly resolving it
Sincerely,
*** ***

Thanks ***Because of the service delay, we have replaced the customer's productWe have emailed the customer with this information and have provided related shipping dataWould it be possible for you to enter this information and close the case number? Please adviseThanks again,
*** *** Product Specialist

Final Consumer Response /* (2000, 11, 2015/08/18) */
They refunded my money

Dear Revdex.com, Our warranty on all camera's is 1year from date of purchase. If the camera had an issue , the issue specified, the issue would have appeared within weeks of using same.  This will be and out of warranty repair and will be the responsibility between the customer and...

the repair Centre. As a courtesy, we will give a 20% discount on labour and parts. However, to receive the discount, we need proof of purchase to prove to us this camera was purchase through one of our distributors in the USA. This is the policy for all discounts and repairs covered by [redacted] Imaging.  Best Regards[redacted]