Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello, I received a...
message Philip in regards to my complaint, he asked if I could meet him in the office on Monday, 9/12/2016, which I did. Philip, the owner of the dealership for the past 8 years told me he knew nothing about my situation or the vehicle and just asked that I come in and explain my situation to him. So I explained the situation to him which was that I purchased a truck from his dealership on good faith based on what the sales person told me, that the rust was isolated around the wheel wells and the truck was in good safe condition. Philip told me that Israel, the original sales person that I dealt with, was let go due to problems with management. I explained to Philip that Israel told me they had done some work on the truck prior to putting it up for sale and that there were no issues with the truck. Philip was able to find documentation that they did replace the drive shaft in 4/2016, but still claim they had no knowledge of the rusted out frame. Philips went on to tell me that there was nothing he could do for me since the truck was sold “as-is”, although Israel reassured me that there were no issues with the truck. He said the only thing he can suggest was for me to bring the truck in and let his mechanic take a look at it and see if it can be repaired, but could not guarantee me any type of satisfactory resolution. This frame cannot be repaired and needs to be replaced. Instead of taking the truck back to this dealership and to “his” mechanic, I requested an estimate from a reputable repair shop in Brownsburg, IN. Please see the attached estimate to replace the frame. To pay to have this frame replaced, after the $3000.00 for the truck I will pay far more than the truck is even worth.The only satisfactory resolution is for Philips Auto Sales to return my money to me and me to return this truck back to them. This truck should have been salvaged and never sold to be driven on the streets. Thank you for your time, [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello, I received a...
message Philip in regards to my complaint, he asked if I could meet him in the office on Monday, 9/12/2016, which I did. Philip, the owner of the dealership for the past 8 years told me he knew nothing about my situation or the vehicle and just asked that I come in and explain my situation to him. So I explained the situation to him which was that I purchased a truck from his dealership on good faith based on what the sales person told me, that the rust was isolated around the wheel wells and the truck was in good safe condition. Philip told me that Israel, the original sales person that I dealt with, was let go due to problems with management. I explained to Philip that Israel told me they had done some work on the truck prior to putting it up for sale and that there were no issues with the truck. Philip was able to find documentation that they did replace the drive shaft in 4/2016, but still claim they had no knowledge of the rusted out frame. Philips went on to tell me that there was nothing he could do for me since the truck was sold “as-is”, although Israel reassured me that there were no issues with the truck. He said the only thing he can suggest was for me to bring the truck in and let his mechanic take a look at it and see if it can be repaired, but could not guarantee me any type of satisfactory resolution. This frame cannot be repaired and needs to be replaced. Instead of taking the truck back to this dealership and to “his” mechanic, I requested an estimate from a reputable repair shop in Brownsburg, IN. Please see the attached estimate to replace the frame. To pay to have this frame replaced, after the $3000.00 for the truck I will pay far more than the truck is even worth.The only satisfactory resolution is for Philips Auto Sales to return my money to me and me to return this truck back to them. This truck should have been salvaged and never sold to be driven on the streets. Thank you for your time, [redacted]
Regards,
[redacted]