RideMakerz

Hello Ms [redacted] ,Thank you for reaching out to us regarding your Son’s RIDE, I’d like to first apologize for the difficulty connecting with us via our Service Crew line and secondly offer my assistance in resolving the issueAs I read your explanation there were a few issues that came to my attention that I would like to addressTo begin with, the functionality of the RIDEWhile there are issues that can arise with our chassis, it is not typical for a car to become completely unresponsive after just days of useFor this reason, we offer a warranty on our RIDEZ and would like to offer a replacement parts to get the car running as it shouldI appreciate you testing the car with AA batteries as this eliminates the possibility of the rechargeable power pack being the source of the issue and gives me confidence a new chassis and remote set will resolve the immobility of the vehicle.Now, regarding the power pack, the charge instructions followed are perfect and it seems the battery is performing as we’d expectHerein lies the problem; as it sounds as though a member of our team provided a different number or expectation At no time have we ever known our rechargeable battery to offer more than an hour of play time and I am very sorry this was communicated to you at the storeWe will be sure to revisit this with our teams and confirm they understand the functionality of the product and are able to explain it to our guestsThat being said, I understand the initial disappointment nearly led you to return the product but that you chose not to in an effort to keep your little guy happyFor this reason, I’d like to offer a refund for the power pack- because, while it is beneficial to have the recharge capability, the operation of the pack is not as it was described when it was sold to you.I’d appreciate the opportunity to discuss next steps by phone, and have left a voicemail with my contact details however, if email is preferred I may be reached at ***[email protected] you in advance to your response, I look forward to hearing from you and getting this all sorted out.Kindly, [redacted] Guest Service ManagerRIDEMAKERZ | ECerritos Ave| Anaheim, CA 92806***[email protected] |

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr* ***
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Thank you for reaching out to us for a reply to this complaint (I* ***). We apologize a response was not sent sooner however, as *** mentioned when you spoke, our physical address changed and we did not receive the hard copy of the letter until today. That being said; I am happy to report this issue was resolved on Tuesday, February 25th when we were able to respond to an email sent by the customer, dated Friday, February 21st. In her email she included a telephone number, different from the number we had on file, which allowed us to connect with her to retrieve the credit card details needed to complete the refund transaction A confirmation of the refund was provided via email once posted.
If you have any questions or if any additional detail is needed, please do not hesitate to reach out. Thank you for your assistance
Kind Regards,
*** ***
Guest Service Manager
RIDEMAKERZ | Western Ave| Garden Grove, CA
*** |

Hello
Ms. [redacted],Thank
you for reaching out to us regarding your Son’s RIDE, I’d like to first apologize
for the difficulty connecting with us via our Service Crew line and secondly offer
my assistance in resolving the issue. As I read your explanation there were a
few issues that came to...

my attention that I would like to address. To begin
with, the functionality of the RIDE. While there are issues that can arise with
our chassis, it is not typical for a car to become completely unresponsive
after just 5 days of use. For this reason, we offer a warranty on our RIDEZ and
would like to offer a replacement parts to get the car running as it should. I appreciate
you testing the car with AA batteries as this eliminates the possibility of the
rechargeable power pack being the source of the issue and gives me confidence a
new chassis and remote set will resolve the immobility of the vehicle.Now,
regarding the power pack, the charge instructions followed are perfect and it
seems the battery is performing as we’d expect. Herein lies the problem; as it
sounds as though a member of our team provided a different number or expectation.
At no time have we ever known our rechargeable battery to offer more than an
hour of play time and I am very sorry this was communicated to you at the
store. We will be sure to revisit this with our teams and confirm they
understand the functionality of the product and are able to explain it to our
guests. That being said, I understand the initial disappointment nearly led you
to return the product but that you chose not to in an effort to keep your
little guy happy. For this reason, I’d like to offer a refund for the power
pack- because, while it is beneficial to have the recharge capability, the operation
of the pack is not as it was described when it was sold to you.I’d
appreciate the opportunity to discuss next steps by phone, and have left a
voicemail with my contact details however, if email is preferred I may be
reached at [redacted][email protected]. Thank you in advance to your response, I look
forward to hearing from you and getting this all sorted out.Kindly,[redacted]
[redacted]Guest
Service ManagerRIDEMAKERZ | 2201 E. Cerritos Ave. | Anaheim,
CA 92806[redacted][email protected] | 949.502.0484

Hello
Ms. [redacted],
Thank
you for reaching out to us regarding your Son’s RIDE, I’d like to first apologize
for the difficulty connecting with us via our Service Crew line and secondly offer
my assistance in resolving the issue. As I read your...

explanation there were a
few issues that came to my attention that I would like to address. To begin
with, the functionality of the RIDE. While there are issues that can arise with
our chassis, it is not typical for a car to become completely unresponsive
after just 5 days of use. For this reason, we offer a warranty on our RIDEZ and
would like to offer a replacement parts to get the car running as it should. I appreciate
you testing the car with AA batteries as this eliminates the possibility of the
rechargeable power pack being the source of the issue and gives me confidence a
new chassis and remote set will resolve the immobility of the vehicle.Now,
regarding the power pack, the charge instructions followed are perfect and it
seems the battery is performing as we’d expect. Herein lies the problem; as it
sounds as though a member of our team provided a different number or expectation.
At no time have we ever known our rechargeable battery to offer more than an
hour of play time and I am very sorry this was communicated to you at the
store. We will be sure to revisit this with our teams and confirm they
understand the functionality of the product and are able to explain it to our
guests. That being said, I understand the initial disappointment nearly led you
to return the product but that you chose not to in an effort to keep your
little guy happy. For this reason, I’d like to offer a refund for the power
pack- because, while it is beneficial to have the recharge capability, the operation
of the pack is not as it was described when it was sold to you.
I’d
appreciate the opportunity to discuss next steps by phone, and have left a
voicemail with my contact details however, if email is preferred I may be
reached at [redacted][email protected]. Thank you in advance to your response, I look
forward to hearing from you and getting this all sorted out.
Kindly,
[redacted]
[redacted]Guest
Service ManagerRIDEMAKERZ | 2201 E. Cerritos Ave. | Anaheim,
CA 92806[redacted][email protected] | 949.502.0484

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I returned the merchandise before the holidays following their specific instructions. I used certified mail and returned the toys within 30 days. I have called and emailed but have not received my refund or a call from the company to explain where my money is.Desired Settlement: I would like to get the money returned to me for the $217.00 purchase.

Business

Response:

Mr[redacted]

Thank you for reaching out to us for a reply to this complaint (I[redacted]). We apologize a response was not sent sooner however, as [redacted] mentioned when you spoke, our physical address changed and we did not receive the hard copy of the letter until today. That being said; I am happy to report this issue was resolved on Tuesday, February 25th when we were able to respond to an email sent by the customer, dated Friday, February 21st. In her email she included a telephone number, different from the number we had on file, which allowed us to connect with her to retrieve the credit card details needed to complete the refund transaction. A confirmation of the refund was provided via email once posted.

If you have any questions or if any additional detail is needed, please do not hesitate to reach out. Thank you for your assistance.

Kind Regards,

Guest Service Manager

RIDEMAKERZ | 12101 Western Ave. | Garden Grove, CA 92841

[redacted] | 949.502.0484

Review: On June 14th 2015 while on vacation in Myrtle Beach, SC we bought my son for his 6th birthday this ridemakerz mosnter car. We purchased it for $90.72 (after a $10 discount) which included the 27MHZ R/C, transmitter and rechargeable power pack. The first time we charged the power pack for 5 hrs. as instructed. Right from the start we noticed that once the power pack was charged the correct amount of time it did not last the time we were told & sold on by Ridemakerz staff which was 2-3 hours of play time- it only lasted for about 45min tops and then had to be recharged again. Such a waist of money for that additionl power pack that cost $ $24! However my son loved the car and since it was a huge birthday wish of his and against my initial thought of returning it, we kept it to make my son happy. We left the beach on June 20th 2015, so my son got to play with his toy car for 5 days (we bought it late on the 14th and 20th was traveling day), and each day he played with it for about 30min - 45min. Once we got back home we turned around and left the country for 6 weeks, so the toy car just sat in his room. When we returned from overseas my son wanted to play with his new toy car again so we charged it and when we placed the power pack inside the car it did make that peep peep noice however that is all it does. First I thought to go and buy regular batteries, which I did, but also that did not help! I am very, very disappointed that we spent $90.72 for a toy car that only lasted 5 days, each day about 45min. I tried calling the 1-866 number but never able to get through. I tried again today leaving my name and number- but like I said as of today there is no answer! I really would like someone call me and make this right! Either replace the car or refund my money so I can go and buy a car that will last longer than 5 days!Desired Settlement: I really just would like to see my son play with his new birthday present so my desired outcome is to either replace the car so he can play with it or refund me my money so I can go and buy another one for my son.

Business

Response:

Hello

Ms. [redacted],Thank

you for reaching out to us regarding your Son’s RIDE, I’d like to first apologize

for the difficulty connecting with us via our Service Crew line and secondly offer

my assistance in resolving the issue. As I read your explanation there were a

few issues that came to my attention that I would like to address. To begin

with, the functionality of the RIDE. While there are issues that can arise with

our chassis, it is not typical for a car to become completely unresponsive

after just 5 days of use. For this reason, we offer a warranty on our RIDEZ and

would like to offer a replacement parts to get the car running as it should. I appreciate

you testing the car with AA batteries as this eliminates the possibility of the

rechargeable power pack being the source of the issue and gives me confidence a

new chassis and remote set will resolve the immobility of the vehicle.Now,

regarding the power pack, the charge instructions followed are perfect and it

seems the battery is performing as we’d expect. Herein lies the problem; as it

sounds as though a member of our team provided a different number or expectation.

At no time have we ever known our rechargeable battery to offer more than an

hour of play time and I am very sorry this was communicated to you at the

store. We will be sure to revisit this with our teams and confirm they

understand the functionality of the product and are able to explain it to our

guests. That being said, I understand the initial disappointment nearly led you

to return the product but that you chose not to in an effort to keep your

little guy happy. For this reason, I’d like to offer a refund for the power

pack- because, while it is beneficial to have the recharge capability, the operation

of the pack is not as it was described when it was sold to you.I’d

appreciate the opportunity to discuss next steps by phone, and have left a

voicemail with my contact details however, if email is preferred I may be

reached at [redacted][email protected]. Thank you in advance to your response, I look

forward to hearing from you and getting this all sorted out.Kindly,[redacted]Guest

Service ManagerRIDEMAKERZ | 2201 E. Cerritos Ave. | Anaheim,

CA 92806[redacted][email protected] | 949.502.0484

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,