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Rideout Air Conditioning, Inc.

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Reviews Rideout Air Conditioning, Inc.

Rideout Air Conditioning, Inc. Reviews (7)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Customer did not contact us about the complaint first, however we are sending him  the requested amount of $425.  We did not refuse service, we could not get out there that day because we were short handed and recommended a contractor we know in the area to do the repairs.  We were...

unaware of any dispute until receiving the email from Revdex.com.  However we are sending and resolved the problem.

[redacted] took care of the problem.

We had scheduled an appointment with [redacted] two days in advance. On the day of the appointment he never showed up and he never called. We could have scheduled with another company if he would have let us know, this is really bad customer service.

Professional service, very fair pricing, fast service and accurate repairs.

Wonderful company, wonderful repairman. Came quickly, fixed a Freon leak, don't know how long I had a Freon leak, but it must have been bad for awhile, because once [redacted] fixed it, my electric bill actually went down the next month. Yeah, down...

I called for service. I had a A/C service Technician out to service My Air Conditioner. He was very knowledgeable. the repair was completed that morning. I would highly recommend them.

Review: A fan motor on a heat exchanger was replaced and the wires were "secured" using zip ties which are known to degrade and fail in the sunlight. The zip ties did fail, the wires fell into the fan blades which ended up burning out the motor requiring it to be replaced again. A cost of $425.00 was incurred to have the motor replaced, again.

Ironically, when we called Rideout back to look at the problem, they declined to come saying our home was too far away (we had not moved and they had come before). Rideout, in fact, recommended the company who did end up diagnosing the problem and fixing it.

This is clearly a deficient repair job.Desired Settlement: I would like Rideout to reimburse me for the repairs that had to be completed due to their refusal to return to fix the problem they created.

Business

Response:

Customer did not contact us about the complaint first, however we are sending him the requested amount of $425. We did not refuse service, we could not get out there that day because we were short handed and recommended a contractor we know in the area to do the repairs. We were unaware of any dispute until receiving the email from Revdex.com. However we are sending and resolved the problem.

[redacted] took care of the problem.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Air Conditioning Contractors & Systems, Air Conditioning Repair, Air Conditioning Systems - Cleaning, Air Conditioning Supplies & Parts, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Heating & Air Conditioning - Filters

Address: 21615 N 27th Ave Ste 105, Phoenix, Arizona, United States, 85027-2495

Phone:

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Web:

www.ethicalaz.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Rideout Air Conditioning, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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