Rider Corporation - Jay & Bill's Tire Service

I have reviewed our emails for the date referenced (7/1/5:16:28pm) and cannot find a record of the CommunicationI apologize for the delay in response, but thank you for your recent email of 7/24/:Response to [redacted] ***'s complaint:| can sympathize with [redacted] ***To be without air conditioning during the summer is completely unexpected in today's society, [redacted] is enrolled in [redacted] HVAC home warranty programHe pays [redacted] a low premium per month and when his HVAC equipment fails or does not work properly, he requests service from [redacted] , under their program and has agreed to the associated terms and conditions of his contract with them.Long's Corporation is a vendor to [redacted] , and just like [redacted] ***; we have a contract with [redacted] to provide service and have also agreed to terms and conditionsThis being said, we have protocol that must be followed to insure that the customer and the vendor do not take advantage of [redacted] and their low cost repair programJust like any insurance or repair program, there are gatekeepers and criteria must be met in order to go to the next stage of action, Long's Corporation is contractually obligated to [redacted] and therefore must follow protocol outlined by our contract, not to [redacted] ***.As with any mechanical system, there are certain components that work until they don'tPreventive maintenance, which [redacted] ***'s program does not address, sometimes predicts system failure, or takes a proactive measure to avoid, [redacted] program is strictly a repair program.If there is a complaint here, it is not with Long's CorporationPerhaps a review of the terms and conditions of his contract with [redacted] , and/or a discussion with [redacted] might shed some understanding on his part.might add that there is an unobtainable triadIn our known universe, anyone can have two of the three Time / \ Cost ---- QualityCoincidentally, [redacted] ***'s system was repaired as of 7//3/

I have reviewed our emails for the date referenced (7/1/5:16:28pm) and cannot find a record of the CommunicationI apologize for the delay in response, but thank you for your recent email of 7/24/:Response to *** ***'s complaint:| can sympathize with *** ***To be without
air conditioning during the summer is completely unexpected in today's society,*** *** is enrolled in *** *** *** *** HVAC home warranty programHe pays *** *** a low premium per month and when his HVAC equipment fails or does not work properly, he requests service from *** *** *** ***, under their program and has agreed to the associated terms and conditions of his contract with them.Long's Corporation is a vendor to *** *** *** ***, and just like *** ***; we have a contract with *** *** to provide service and have also agreed to terms and conditionsThis being said, we have protocol that must be followed to insure that the customer and the vendor do not take advantage of *** *** *** *** and their low cost repair programJust like any insurance or repair program, there are gatekeepers and criteria must be met in order to go to the next stage of action, Long's Corporation is contractually obligated to *** *** *** *** and therefore must follow protocol outlined by our contract, not to *** ***.As with any mechanical system, there are certain components that work until they don'tPreventive maintenance, which *** ***'s program does not address, sometimes predicts system failure, or takes a proactive measure to avoid, *** *** program is strictly a repair program.If there is a complaint here, it is not with Long's CorporationPerhaps a review of the terms and conditions of his contract with *** ***, and/or a discussion with *** *** *** *** might shed some understanding on his part.might add that there is an unobtainable triadIn our known universe, anyone can have two of the three. Time
/ \ Cost ---- QualityCoincidentally, *** ***'s system was repaired as of 7//3/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have not received the refund the company was suppose to send me.
Regards,
*** ***