Rider Property Managment LLC

Rider Property Management, LLC has addressed all complaints from this customer in our previous replyWe feel that there is no way to resolve the customers complaints because they are all fabricated, irrelevant or unfoundedOnce again, the security deposit was post marked on 4/28/to the address provided by this customerThis customer has been provided the documentation of thisIn fact, USPS tracking confirms that the deposit has been delivered this morning 5/9/2017.We encourage all clients and customers to use the information we have provided in our previous reply and as always, please feel free to contact us with any reference requests.Rider Property Management, LLC

Complaint: [redacted] I am rejecting this response because: one she was sister company to [redacted] llc Cheyenne wy, and had arating of f she stated she purchased this on 10/7/this date not even here yet lie number wy statues and laws state day retun of dposit, lease does not supercede lawlie number we have emails demanding ti fix the dishwasher which was broken when moved in never fixed approxemailsshe kept closing out requests for repair see move in check listlie number [redacted] is affiliated with her and he is the one who caused all the damage to the housetimes to fix toilet over billed owners scam? her father alsao is affiliated with her when he was fixing toilet which took months he drank beersnumverthis lease is for colrado only not wynot validnumbercarpets never cleaned when moved in [redacted] supposedly did them fake billto ownerwe had to clean carpet twicewe have had a commercial cleaner for over years more qualified than [redacted] *** [redacted] broke the garage door times and laid blame on us by letter sent by lawerstating all the repais are on us they paid enoughclogged kitchen sink backed into dishwasher by duct tape [redacted] ***.no deposit returned to us like she stated in respone to you and real esate commission deceptive and misleading againlocks I agree with only in this responeshe is the one that harrassedus and with out witness [redacted] tel number [redacted] ouw witness to move out video and picturesshe needs her license revoked not capabile to do this job.attorney general has been forwarded this and aocsto them.this so called property mananger needs to be removed all you can expect is falsehoods misdirection and subterfugeshe needs to be held for her actionsI will not stop til I get my deposit and suggested remarks above.thank yo [redacted] telephone number is [redacted] thank uou

I moved in ** *** *** *** ** *** in april 2016, I did this online from fl1st mistakemillissa rider was the realtor at the time (still is) the name at that time is ** *** *** of pinedale wy, which had a f rating from Revdex.com, that is why she changed her name to the cuurent one abovefrom the beginning she was unruly and deceptive and a liar1st issue she stated in the lease she has days to return deposit, wy law states daysitems were broken and needed attention which we documented and took videos and picturesshe stated the were cosmetic and not responsible to fixanother important item the lease referenced all thing and rules for Colorado, not wywe made this aware to wy real estate commission and faxed our lease and documents to themit stated we had to professional clean carpets when we moved out, we have our own carpet cleanser and had to do it ourselves when we moved in video taped and pictures, she states *** *** her maintenance guy did not do it

Complaint: [redacted]
I am rejecting this response because: one she was sister company to [redacted] llc Cheyenne wy, and had arating of f she stated she purchased this on 10/7/2017 this date not even here yet lie number1

2 wy statues and laws state 30 day retun of dposit, lease does not supercede law. lie number2
  3. we have emails demanding ti fix the dishwasher which was broken when moved in never fixed approx. 10 emails. she kept closing out requests for repair see move in check list. lie number3. [redacted] is affiliated with her and he is the one who caused all the damage to the house. 5 times to fix toilet over billed owners scam? her father alsao is affiliated with her when he was fixing toilet which took 4 months he drank beers. numver4 this lease is for colrado only not wy. not valid. number5 carpets never cleaned when moved in [redacted] supposedly did them fake bill. to owner. we had to clean carpet twice. we have had a commercial cleaner for over 7 years more qualified than [redacted]. [redacted] broke the garage door 3 times and laid blame on us by letter sent by lawer. stating all the repais are on us they paid enough. clogged kitchen sink backed into dishwasher by duct tape [redacted].no deposit returned to us like she stated in respone to you and real esate commission deceptive and misleading again. locks I agree with only in this respone. she is the one that harrassedus and with out witness [redacted] tel number[redacted] ouw witness to move out video and pictures. she needs her license revoked not capabile to do this job.attorney general has been forwarded this and aocs. to them.this so called property mananger needs to be removed all you can expect is falsehoods misdirection and subterfuge. she needs to be held for her actions. I will not stop til I get my deposit and suggested remarks above.thank yo [redacted] telephone number is [redacted] thank uou

Rider Property Management, LLC has addressed all complaints from this customer in our previous reply. We feel that there is no way to resolve the customers complaints because they are all fabricated, irrelevant or unfounded. Once again, the security deposit was post marked on 4/28/17 to the address provided by this customer. This customer has been provided the documentation of this. In fact, USPS tracking confirms that the deposit has been delivered this morning 5/9/2017.We encourage all clients and customers to use the information we have provided in our previous reply and as always, please feel free to contact us with any reference requests.Rider Property Management, LLC

Allegations will be addressed in order of Customers Letter ID #[redacted]: 1. [redacted], LLC is not affiliated with myself or my company and is owned by [redacted]. I was part owner in [redacted] of Pinedale, LLC, which is not on Revdex.com. Mr. [redacted], did not have any ownership in...

[redacted] of Pinedale, LLC. I purchased [redacted] on 10/7/2017 and changed the name to Rider Property Management, LLC to reflect the new sole ownership. 2. Wyoming state statute states 30 days to return a deposit, however our lease overrides this if a tenant agrees to it by signing the lease. • DEPOSIT REFUNDS: The balance of all deposits shall be refunded within sixty (60) days from the date possession is delivered to Owner or his authorized agent, together with a statement showing any charges made by Owner/Manager/Agent against deposits. 3. Items were broken and documented and fixed. The owner did not choose to fix some of the cosmetic items which is allowed by the lease that the tenant signed. 4. Our lease is used in Wyoming and in Colorado and is completely legal and valid. 5. Our lease clearly states that the carpets must be professionally cleaned by a vendor that is approved by the Landlord. The lease also clearly states that the tenant cannot clean the carpets themselves. The tenant signed the lease agreeing to this and later felt that they didn't have to. • MOVE OUT CONDITIONS: Tenant(s) agrees to have carpets professionally cleaned by Owner/Manager/Agent approved vendors and a receipt given to the Owner/Manager/Agent upon move out. 6. [redacted] is not and affiliated with Rider Property Management, LLC therefore we cannot address their concerns regarding his company. 7. This customer did take us to court and all claims against Rider Property Management were dismissed. For documentation of ruling please call [redacted] which occurred on 12/19/2017. Customer was billed by the owner for the attorney's fees per the lease (below). • ATTORNEY'S FEES: in the event that the Owner/Manager/Agent shall prevail in any legal action brought by either party to enforce the terms hereunder or related to the premises the Owner/Manager/Agent shall be entitled to all costs incurred in connection with such action including reasonable attorney's fees. 8. Customer filed a formal complaint with the Wyoming State Commission, and the commission determined on 5/3/2017 to not initiate an investigation due to lack of evidence of wrongdoing with the customer's deposit or lease. For documentation on this, please call the Wyoming Real Estate office at [redacted]. 9. Customer deposit was mailed out on 4/26/17, customer moved out on 3/30/2017. 10. Excerpt from lease regarding key lock charges: • LOCKS: Tenant(s) understands locks are re-keyed after tenant(s) vacate the property. Tenant(s) agree to a re-keying charge not to exceed one hundred dollars ($100) to be deducted from the security deposit. Tenant deposit breakdown as follows: $1,450 (Initial Deposit paid by customer)$266.00 (Attorney Fee per the lease, see above lease excerpt) $215.00 (Payment to licensed and bonded professional Carpet Cleaner)$75.00 (Key lock change, per the lease and signed by customer) Refund amount : $894.00The Wyoming State commission inquired about the deposit refund charges on 5/4/2017 and determined that there was no violation and that it was a civil matter.Customer has repeatedly harassed and slandered management, neighbors and several other businesses in town. All allegations regarding this customer are unfounded and false. Thank you, Rider Property Management, LLCMilissa Rider Broker/Owner [redacted]
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