Ridge Kennel

We use the weight that the vets record when the dogs are seen by themThat is why We tell themWe Want to See a copy every monthsWhen this customer brings here dogs to use to be groomed, they generally reed significant work (i.edogs must be bathe multiple times to get the smell out, they have ear problems.) that required more work to be doneThus, increasing the price of their grooming.On August 3rd, her dogs did not require any extra workWe used the current vaccination record which had stated they weighed moreThe customer made us aware that their weight had changedOnce We had a current Copy of their vaccination record with the current weightI had agreed with the customer about refunding the $differenceShe inquired about the other grooming charges and had explained to her that We use the Weight on their vaccination recordsThe customer had agreed with being satisfied with the $refundI Wrote the check or August 5th and snailed it the week of August 8thI called here once returned from vacation and left a voice mail asking her to let me know if she had not received the check I would mail another one the following dayI have not received a call for the customer to this cdate.The customer was charged $on Jun 14th, August 3rdOn January 5th they were charged $and April 5th $(she left a $tip that day), Below shows how much she was charge when she also boarded.I will be sending her the agreed $via certified mailSo I have proof sent and she received the refund.Thanks,Alexander R***When I spoke with the customer on August 3, 2016, explained to her the reason I could not board her two dogs was that when they lay down and sleep, it was very hard to wake them upWhen we would come around to check on all of our dogs and cats to ensure there were no issues, every single time we would have to touch them to get them to wake up and move aroundThey would not even acknowledge us even when we called their namesI had also explained to her that boarding a dog can be very stressful on them and as the dogs get older (13y & 14y), they're less able to cope with thatThis was not the first time had spoken to her about this matterIn addition, throughout the years this customer a long with the spouse had been rude and verbally abusive towards our employeesThe combination of the dogs age, demeanor and customer behavior led us to no longer do business with them.Our facility is fully air conditionedThe kennel runs are indoors and out.Below is the contract that this customer signed and agreed to adhere by, it states, that Ridge Kennels reserves the right to refuse any boarding and grooming.Below shows our rates and states they are a general guidelines and may/will change according with how much work is needed to provide the service

We use the weight that the vets record when the dogs are seen by
themThat is why We tell themWe Want to See a copy every monthsWhen this customer brings here dogs to use to be groomed, they generally reed significant work (i.edogs must be bathe multiple times to get the smell out, they have ear problems.) that required more work to be doneThus, increasing the price of their groomingOn August 3rd, her dogs did not require any extra workWe used the current vaccination record which had stated they weighed moreThe customer made us aware that their weight had changedOnce We had a current Copy of their vaccination record with the current weightI had agreed with the customer about refunding the $differenceShe inquired about the other grooming charges and had explained to her that We use the Weight on their vaccination recordsThe customer had agreed with being satisfied with the $refundI Wrote the check or August 5th and snailed it the week of August 8thI called here once returned from vacation and left a voice mail asking her to let me know if she had not received the check I would mail another one the following dayI have not received a call for the customer to this cdateThe customer was charged $on Jun 14th, August 3rdOn January 5th they were charged $and April 5th $(she left a $tip that day), Below shows how much she was charge when she also boardedI will be sending her the agreed $via certified mailSo I have proof sent and she received the refundThanks,
Alexander R***
When I spoke with the customer on August 3, 2016, explained to her the reason I could not board her two dogs was that when they lay down and sleep, it was very hard to wake them upWhen we would come around to check on all of our dogs and cats to ensure there were no issues, every single time we would have to touch them to get them to wake up and move aroundThey would not even acknowledge us even when we called their namesI had also explained to her that boarding a dog can be very stressful on them and as the dogs get older (13y & 14y), they're less able to cope with thatThis was not the first time had spoken to her about this matterIn addition, throughout the years this customer a long with the spouse had been rude and verbally abusive towards our employeesThe combination of the dogs age, demeanor and customer behavior led us to no longer do business with themOur facility is fully air conditionedThe kennel runs are indoors and outBelow is the contract that this customer signed and agreed to adhere by, it states, that Ridge Kennels reserves the right to refuse any boarding and groomingBelow shows our rates and states they are a general guidelines and may/will change according with how much work is needed to provide the service

We use the weight that the vets record when the dogs are seen by them. That is why We tell them. We Want to See a copy every 6 months. When this customer brings here dogs to use to be groomed, they generally reed significant work (i.e. dogs must be bathe multiple times to get the smell out, they...

have ear problems.) that required more work to be done. Thus, increasing the price of their grooming.On August 3rd, her dogs did not require any extra work. We used the current vaccination record which had stated they weighed more. The customer made us aware that their weight had changed. Once We had a current Copy of their vaccination record with the current weight. I had agreed with the customer about refunding the $15 difference. She inquired about the other grooming charges and had explained to her that We use the Weight on their vaccination records. The customer had agreed with being satisfied with the $15 refund. I Wrote the check or August 5th and snailed it the week of August 8th. I called here once returned from vacation and left a voice mail asking her to let me know if she had not received the check I would mail another one the following day. I have not received a call for the customer to this cdate.The customer was charged $105 on Jun 14th, August 3rd. On January 5th they were charged $90 and April 5th $100 (she left a $5 tip that day), Below shows how much she was charge when she also boarded.I will be sending her the agreed $15 via certified mail. So I have proof sent and she received the refund.Thanks,Alexander R[redacted]When I spoke with the customer on August 3, 2016, explained to her the reason I could not board her two dogs was that when they lay down and sleep, it was very hard to wake them up. When we would come around to check on all of our dogs and cats to ensure there were no issues, every single time we would have to touch them to get them to wake up and move around. They would not even acknowledge us even when we called their names. I had also explained to her that boarding a dog can be very stressful on them and as the dogs get older (13y & 14y), they're less able to cope with that. This was not the first time had spoken to her about this matter. In addition, throughout the years this customer a long with the spouse had been rude and verbally abusive towards our employees. The combination of the dogs age, demeanor and customer behavior led us to no longer do business with them.Our facility is fully air conditioned. The kennel runs are indoors and out.Below is the contract that this customer signed and agreed to adhere by, it states, that Ridge Kennels reserves the right to refuse any boarding and grooming.Below shows our rates and states they are a general guidelines and may/will change according with how much work is needed to provide the service.