Business response taken over the phone on 3/16/by Revdex.com staff (**)
Chris S*** 440-356-the owner of the business indicates the consumer came into their office on March 24, and again on March 29, and presented a Medical Mutual Insurance Card to be seen at the
practiceUpon the practice submitting the charges to the insurance carrier, the practice learned the insurance card presented was no longer a valid card and was rejected by the insurance carrier
This business is not a hospital but a private entity, and therefore possess the ability to refuse treatment to clients if they have outstanding account balancesMs*** was made aware of the approximately $250.00 outstanding balance on the day referenced in her complaint. Ms*** was told by the staff at the front desk she was mailed multiple bills they went without her attentionAt that time the staff requested payment but was more than willing to take a partial payment to allow her child to be seenMs*** declined
Business is offering Ms*** a settlement in the amount of $to take care of the outstanding balanceMs*** can make a lump sum payment or two payments of $made payable to the business
MrS*** has asked Ms*** to forward the payment(s) to the Revdex.com Euclid Ave4th Floor, Cleveland, Ohio Attention: Linda Land and reference complaint ID ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
I have spoken to
medical mutual which I have had for over years with no gaps in coverage They think they may have submitted wrong id# that they billedMedical mutual also states never got bill either ??Also not one person there told me what it was for or if I can make paymentsGirl at front desk couldn't them me ??! They just said I owed it and could not have my son seen because of this so this is a lie!! Perhaps they should train the staff better to let patients know what they owe and for what?!! And to double check the billing entry on cardI never received a bill and nor did medical mutual and I have active coverage for over years
Regards,
*** ***
Business response taken over the phone on 3/16/by Revdex.com staff (**)
Chris S*** 440-356-the owner of the business indicates the consumer came into their office on March 24, and again on March 29, and presented a Medical Mutual Insurance Card to be seen at the
practiceUpon the practice submitting the charges to the insurance carrier, the practice learned the insurance card presented was no longer a valid card and was rejected by the insurance carrier
This business is not a hospital but a private entity, and therefore possess the ability to refuse treatment to clients if they have outstanding account balancesMs*** was made aware of the approximately $250.00 outstanding balance on the day referenced in her complaint. Ms*** was told by the staff at the front desk she was mailed multiple bills they went without her attentionAt that time the staff requested payment but was more than willing to take a partial payment to allow her child to be seenMs*** declined
Business is offering Ms*** a settlement in the amount of $to take care of the outstanding balanceMs*** can make a lump sum payment or two payments of $made payable to the business
MrS*** has asked Ms*** to forward the payment(s) to the Revdex.com Euclid Ave4th Floor, Cleveland, Ohio Attention: Linda Land and reference complaint ID ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
I have spoken to
medical mutual which I have had for over years with no gaps in coverage They think they may have submitted wrong id# that they billedMedical mutual also states never got bill either ??Also not one person there told me what it was for or if I can make paymentsGirl at front desk couldn't them me ??! They just said I owed it and could not have my son seen because of this so this is a lie!! Perhaps they should train the staff better to let patients know what they owe and for what?!! And to double check the billing entry on cardI never received a bill and nor did medical mutual and I have active coverage for over years
Regards,
*** ***