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Ridge Road Outdoors LLC

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Reviews Ridge Road Outdoors LLC

Ridge Road Outdoors LLC Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I find the response from Ridge Road untruthfulRidge Road did not do anything they said they would do in our initial interviewI have finally received payment after a month from when they said they would originally send it out so I am will to put this to rest and have no further association with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I find the response from Ridge Road untruthfulRidge Road did not do anything they said they would do in our initial interviewI have finally received payment after a month from when they said they would originally send it out so I am will to put this to rest and have no further association with this company

Thank you for the opportunity to help resolve this issueWe have taken our time and reviewed all documents pertaining this client, including performance reports, spending on advertising, and performance of paid advertisingWe have also looked at internal work logs to better understand what went
on.? We started work on creating the showcase and adding product for this client the moment that we received payment, we had three people working on different aspects of the project: product insertion into our marketplace, graphic design for products, and marketing materials, and finally, marketing for the actual advertising contentWe had to create these because, like with many of our clients, the images are not of good quality, the descriptions are too short or focus on a narrow aspect of the product, or simply, the client doesn’t have the resources to properly market their product, which is why we are hired.? From building the client’s showcase product that we offer, to adding to our marketplace, to advertising over several venues, we performed our work as contractedThe engagement on the product was not substantial, even for the test targeting that we did to find out of there was an issue with the audience that was chosen; these hand-picked audiences also performed poorly We would like to point out that there are no “satisfaction guaranteed” clauses in our materials, nor do we make claims that imply such guarantee; the market wants what the market wants ??" we put the product on the market and we advertise it to the proper audiencesWhile we are sorry that the results did not satisfy the client, we executed our agreed upon services, employees were paid and advertising was purchased to run in the scheduled manner that we pushed them.? While we don’t have a “satisfaction guarantee”, we are agreeing to refund the amount requested of $sent within the next seven (7) business days and absorb this as a loss.Best Regards,Elisamuel [redacted], CTO / Senior Account Manager

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