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Ridge Runner Industries

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Ridge Runner Industries Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
They may offer a 4 week turnaround, but that's not what I was told. I was told two weeks. I was also never told that any part of the cap was a special order. I was also never told at any point in time that the cap was ready to be installed, regardless of whether there was a rack on top. Again, there was also NEVER any attempt from the store to contact me, I checked with Sprint regarding my call history from August to present, despite the fact that they have my correct phone number. When I returned to the store in February I tried very hard to be firm yet reasonable, and at no time became "irate." And I never "changed my mind," I asked for my money back because they never called to tell me it was finished, and took far longer than they said they would to finish the cap. I still want a cap for my truck, just not through them. If I had "buyers remorse" why would I have returned to the store SEVERAL times over the following few months to check on the product?? I simply want my deposit returned due to the failure of the company, and now because of the blatant disrespect displayed by representatives of the company. 
Regards,
[redacted]

To whom it may concern:Mr. [redacted]  came to our store and ordered a top in late August of 2016 as he said. We offer a 4 week turnaround time on truck shells and had his top completed in that time frame with the exception of a manufacturer's backordered truck rack that he had special ordered. We...

offered to let him take the top at that time and put the rack on when it was off of backorder. He declined that offer. He did call one other time to check, and I reiterated that everything was done with the exception of the optional rack, and that he could come get the top if he needed it. Again he declined. The rack came in shortly after that, and we made SEVERAL attempts to reach Mr. [redacted]. He came in several months later this past February and explained that he wanted his money back as we hadn't finished the product. It had been so long that I honestly had him confused with another order that we had estimated and not heard back on. When he told me that he had left a deposit in August 2016 I looked up the order in the system and saw that it was a not the same order, and that his top was in fact finished. We offered to put the top on for him at that time, and he declined. He said that he had changed his mind about the top and just wanted his money back. I explained that the deposit was non-refundable, and that if he didn't take the top, he would lose the deposit. He became condescending and irate. I think he had a bad case of buyer's remorse, or had spent the money elsewhere. Either way, I don't feel we were at fault because the top was completed within the promised time-frame, and we didn't hear from Mr. [redacted] for four months, in spite of our repeated attempts to call the contact number he gave us.Warmest regards,Office Manager Ridge Runner Industries, Inc.Fairmont, WV

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Address: Rr 3 Box 117, Fairmont, West Virginia, United States, 26554-9426

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