Ridgeview Apartments

Initial Business Response /* (1000, 18, 2015/06/18) */
To whom it may concern,
*** *** was charged for an apartment clean, a prorated paint charge, a carpet shampoo with a power scrub and a patch that had to be done in the apartment due to a red stain that we were unable to get out with the
clean and scrubI have supplied all of the invoices and pictures in accordance with the law and I also prorated the paint charge in accordance with the law
On May 12, 2015, *** *** came into the office to discuss the charges; I went over everything and showed him the pictures of the work that needed to be completed in the apartmentHe wanted me to revise the chargesHe was told that the charges would not be revised, they were valid and would stay as isHe then told me that he didn't feel they should have to owe us anything and that he would fight all of the chargesAt that time the file had not yet been sent to *** *** and St *** for collection proceedings but I told him that I would be sending it to them since he let me know that he had no intentions of paying the amount owedHowever, the file was not sent to collections until May 21, 2015, which is over a month from when Ms*** and Mr*** moved out and well after the days given to pay upon receipt of their move out statement
As for the allegation of getting days free rent, Ms*** and MrRowe signed a rental agreement with Ridgeview apartments for the dates of March 7, to April 30, Even though they may have vacated the unit on April XXXXX' they were held rent responsible to the end of the contract term which they both agreed to with Ridgeview when she moved in
I have attached the Move Out Statement that contains an itemized break down of all of the charges along with copies of all of the invoices and pictures of the apartment at move outThe final water bill was $which we charged in full to the residentThe paint invoice is for $of which we charged $of that to the residentThe carpet clean, power scrub and patch invoice was $of which we charged $to the residentThe janitorial clean invoice was $of which we charged $to the residentWe also charged $for a gate remote that was not returned to usTotal charges to the resident were $Ms*** and MrRowe had a deposit of $leaving a balance due of $
Sincerely,
*** ** *** Assistant Community Business Manager
Initial Consumer Rebuttal /* (3000, 20, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** had to go down to the Ridgeview leasing office, because the assistant manger would not effectively discuss the issue in the emailShe also stopped respondingWhen *** went in there, she went to show *** some paperwork, but snatched some additional paperwork off the back of the papers she planned to show him*** asked to see them since they pertained to financial information about our accountShe told *** that she did not have to show him the paperworkHe begged to differShe still did not show him the paper workHer actions further lead us to believe that their practices and charges are shady and incorrect
Ridgeview did not provide invoices from any company that may have done any cleaning in the apartmentIf it was Ridgeview who did the minimal cleaning that needed to be done, they did not give sufficient information as in accordance to California state lawWhat they provided was a paper that told us how much we need to payWe do not know who did the work
Again, we have pictures to prove that the apartment was left in good conditionsYes the assistant manager sent me an email with a few pictures in it, but the funny thing about it is that their pictures do not show anything that would warrant them to eat up our $deposit, and only further proves our point that they have excessively charged us for things in which is illegal
In response to the water billWe had a bill due about a week before we moved outSomething like that*** called the company and asked them to forward the bill/final bill to our new address in which he providedInstead, Ridgeview took the money out of our depositI am not necessarily complaining that happened, but I am saying the process was sloppy and I wanted to clarify this so not to get the message mixed as if we were trying to bail on the final water bill, because we did call the water company before we moved out
Ridgeview has no legal standing on the amount of charges the are trying to charge to us and illegally kept money they do not deserveWe have given them the opportunity to resolve the issue but they are refusing to do soThey would not, and have not thoroughly discussed the charges with us, they have not and refused to provide us detailed information about the charges which we did not waive the right to receive, but what they did do is insist they will illegally keep our deposit (by their actions) and instead of discuss the matter, sent their bogus claim to a collection agency prematurely and again without allowing the discussion to take place between us (*** and ***) and them (Ridgeview)
Their tactics are that of a bully and we refuse to allow them to do this to us as we have read many complaints surrounding the same issuesPrior to moving out there was always someone in their office complaining about the same issues and the day we were moving out, we heard others again complaining about the same issuesI do not think it is coincidence that so many people are having the same issues with Ridgeview
Again they can resolve the matter, which resolving it to us would be adjusting the account to reflect the legal amount we should have been charged for wear and tear cleaningNot the excessive amounts they are trying to get away withThere is no way that we owe them extra money I've got the proof which are date and time stamped)They will also need to fix the fact that they sent their bogus bill to collections
If they do not want to resolve this the right way there is always small claims court which in accordance to CA state law, because of some of the things I will present they can be liable to owe us the full deposit amount and there will be additional costs requested such as court costs
I would like this complaint to reflect that we also did submit a complaint to the management company in which they did not respond/failed to address our issue

We keep records of any issues sent by tenants and then the completed tasks regarding these issues. Recently, we were notified of issues with rodents/pests from the Ridgeview tenants and have responded. Along with completing work orders to help the tenants resolve this problem, we have
given them suggestions to assist in eliminating any rodent/pest issues. These suggestions include: keeping food in covered proper containers, not leaving open water containers out for long periods of time, removing any nests, putting out traps, poison, etc. We have also sent out a letter to all tenants of steps to take in limiting future rodent/pest problems in their units. A copy of this can be sent if requested.We have done our part in assisting the tenants to resolve this issue. We expect the tenants to do their part as well. During winter, mice problems increase due to them seeking shelter from the cold. It is important for the tenants to notify us immediately of any issues and to follow the guidelines we have provided to avoid a problem. It is stated in their lease that the tenants are responsible for any maintenance issue under $100.00, therefore, this issue would fall under that responsibility of the tenant. After numerous unanswered visits to the unit trying to assist the tenant, we had the maintenance staff at Ridgeview Apartments step in to resolve the problem by filling in holes, putting down traps and poison.If you would like more information or have questions, please contact us

See attached.

The tenant had placed multiple work orders for the mildew/mold like substance.  Each time the tenant put in a work order, a maintenance technician was sent out to Unit ** and the issue was addressed.After a few reoccurences, as a solution, we moved the tenant to a new unit, [redacted].  As far as...

the mildew/mold like substance in the new unit, we have received two work orders from the tenant and she just moved into the unit.  There was a work order put in about mildew/mold in the window and mildew/mold near the front door which is due to condensation from the tenant keeping the temperature in the unit too high  of a differential, which causes the condensation to occur.  The maintenance technician installed a humidifier into the unit and removed it when the mildew/mold like substance was gone.  We were not aware the mildew/mold like substance has come back in the unit as the tenant has not informed us of anymore issues.We have moved the tenant to another unit already.  As far as being reimbursed for her clothing that is for renter's insurance.  We do not require renter's insurance; however, we do highly recommend it.  We have done what we can as far as the mildew/mold like substance situation in both units.